The staff was very rude. I reserved dollys when I arrived there, he said he doesn't have it and was arguing with me that I just made the request, they can't guarantee it will be available. The truck was block by another truck, so we had to wait for someone to move it for us. The fuel of the truck is almost empty. The whole experience was terrible, given the already stressful day that we were moving.
Yierpan A
Customer Reviews for Boxes For Moving/Shipping Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not offered the Safe Trip service and lost the key and ended up paying $350 for a new key I would very much appreciate a refund for that amount since it was not offered to me. I DEFINITELY would have opted for this service if I knew about it.
Tori FThis 995 Detroit Ave facility is much less busy than the UHaul store on Monument Boulevard. This office was much more convenient and efficient as the Monument office is understaffed and swamped with patrons. I’ll definitely use this Detroit Ave office next time. Nice staff and helpful 👍🏻😊
GARY BMobile drop off
Dane RMy agent was extremely helpful. He went out of his way for me to have a great experience. I don't know if this location is family owned, but he took pride in it, as if it were. I think his name was David. Tall blonde kid. Definitely using them in the future. And I never fill these out. 😆
AARON MGreat experience and friendly/helpful team.
MARGARET PSuper easy transaction.
JASON HThe Sunday phone check-in took the better part of an hour! So many pictures and hoops to jump through to get the keys! There was a low tire warning on the dash and low windshield ceaning warning. Hardly any gas. Nervous making! Then when we returned the van I was told that since I bought insurance none of those pictures etc. were necessary! Why couldn't that have been made clear BEFORE I killed myself in the hot sun trying to get the keys?
Laura TBest uhaul experience I’ve ever had. The nicest staff.
BRITTNEY Mnothing to improve, great service
NILO GTruck cab was not clean and smelled. Filthy windshield that needed to be scrubbed, wipers weren’t cutting it. The store is immaculate and pleasant to be in. Love working with Josh and I return to this location to do business with him.
Julia CFirst off the location of the Vehicle was far away from the office. You had to walk back and forth taking valuable time and inconvenient. The vehicle itself was not a safe truck to drive. I am a car guy, i have driven from Porsches to bull dozers and I can say with no hesitation that truck was not maintained at all and the brakes were rubbing metal on metal and there where several times I felt like the vehicle was not going to stop on time from people pulling infront of me or at traffic stops. This experience has completely turned me off to uhaul and I will use Ryder truck or Hertz truck rental from now on. I recommend you get those trucks serviced before someone gets hurt or killed.
Keith SI really like this location, but my car was FILTHY. Not just the outside that was covered in dirt but the inside of the back of the van I had layers of dirt, nails, grass etc that I had to spend time vacuuming and cleaning myself before use- just a lot more dirtier than I got from this location last time.
KATIE MCustomer service at this location is excellent. Associate is polite, has a great sense of humor and projects his great attitude to others. I will be coming back to this location whenever I need a truck
ROLANDO CThank you
HAROON ASmooth and easy truck rental—much better than other places. The check-in process is quick and straightforward. Josh is great, efficient and helpful.
Courtney MExcelente
JENSEN PVery efficient and friendly expeditor! He acknowledged us in the short line and recommended moving inside out of the sun, I wish I asked for his name.
Carolie HHe always has what I need,even if I give him a 30 minute heads up,he makes it work..
WAYNE Pnothing to improve more, that is a great place and excellent attention.
NILO GExcellent customer service, very accommodating and knowledgeable. Highly recommended with alot of inventory
JOHN Geverything good -- service rep was excellent!
CARL DProfessional
SYED KThis location is always the best. The staff is very professional and the trucks are prisitine.
DANIEL PConcord UHaul helped find the trailer and the employees (two women at the desk) fantastic. Ann drove to unlock the gate at the Detroit yard (that location was closed). Return was easy and guy at Detroit Ave was super nice. Great experience. Many thanks to all of them.
MARK RThe u-haul truck was very very dirty and stinky, i washed the truck on my house to carry my stuff clean.
NOOR KNothing. Easy process
ROBERT SFast and efficient check-in and return. Employee was friendly and helpful.
BRIAN LNothing
KIM CClear the saved devices on the Bluetooth/device connections every so often.
JORGE FNothing, the owner and manager is the best
JOE MGreat service. Very quick and efficient
Anthony Hno internet coverage to easily complete the drop-off
Jennifer LEmployee was so courteous and helpful but site itself was understaffed. Waited at least 30 min in line.
Amber MNothing, excellent service
Stephen RThe inside of the truck was very messy. There were peanuts (shells) and debris on floor and console. Otherwise truck was in really good condition.
Susie RHaving truck ready at curbside would have been nice. Also, inside of front windshield was dirty - didnt realize until on the road and trying to use outside wiper to clean it. Overall great experience.
Steve IGuy working the counter was very nice and helpful
ROBERT TThe truck pick up location can be closer!
JEYASEELAN SGood service at a good price
JAMES MWell, sometimes in life things happen and you kinda have to go with the flow the guy I was talking to clearly from home could probably run a country. So I had a good experience for the most part.
DARREN FWas wrongfully charged $20 For fuel. Picked it up with half tank and returned it with half tank but still got charged $20. Thats bs!
Shane RNA
JOSEPH BFriendly staff. Easy pickup and drop off of the vehicle. Would definitely recommend!
GLENN MI have never had an easier transaction at a Uhaul location. One person working, no nonsense. I will attempt to use this location whenever I need a van or trailer. Drop off was easier than pick up if that’s even possible. I really appreciate the service I received.
Brian C1) The site did not have any blankets, which I had requested in my reservation. I was on time for the 9:00am reservation; 2) The van I was given was very low on gas, and the low tire pressure warning light was on; 3) The van was very dirty both in the cabin and in the back - dried mud; 4) The customer service representative told me to "lighten up and take a deep breath" when I requested a van that did not have low tire pressure and little gas. He said the low tire pressure was due to the weather and would be fine to drive. I advised of I did not feel comfortable driving the van in inclement weather especially over a bridge. I was told the rain had stopped and was not supposed to pick back up for another day (it poured!) and 4) The second van was also very dirty and muddy. I could not transport furniture or clothing in it, which was the purpose of the rental. Please understand that your representative needs to recognize that giving a van to someone in poor weather with the potential of a flat tire creates a liability exposure for him, his company and U-Haul. If interested, I have pictures showing the poor condition of the back of the van. Thank you.
AMY DGood and fast service
ALEX DPIckup time was 10:00 am. Showed up at 10:05. There was a line of people waiting for their trucks. No employee. Finally at 10:17 someone shows up and says she was moving trucks from the lot. I had reserved the truck online but she wanted me to use the app. No wifi to download the app. Took 17 minutes to download. App was super slow and she ended up doing it on the iPad. You're supposed to take pictures of the truck before you go but it was raining, the app kept crashing out, and I was like, "Forget it."
DANIEL MThe person working was wonderful, easy drop off.
TIMOTHY NThis location exceeded my expectations. The guy who runs it is great at multitasking customers and that alone will keep me coming back.
Woody HEasy to do business with, friendly staff.
Douglas HI had to upgrade to a larger truck that wasn't on site. The worker found me another truck that I needed and added 40 miles to my alotted miles since I had to go to another location to pick it up
DWAYNE FThe young, very handsome gentleman that took care of me at this location gets a 10 out of 10 for customer service skills. I called him the night before four minutes before closing time and he answered the phone and walked me through the whole process making it a very smooth Rental process for me. His dedication to serving customers was well received with a beautiful smile and a warm heart. Thank you, thank you thank you
ANTHONY PExcellent
SANJEEV KJosh is the best. I have rented a lot of trucks from several locations. He’s far better than them all
Dennis BThe fellow at the counter was very disrespectful and hostile with his words. He was very racist and decided to rip me off. I am awaiting on the district manager to contact me ASAP. I will never ever go back to this place and will let everyone I know about this awful situation I encountered.
Ayman DJosh is wonderful! He’s on point with his Communication and always kind and friendly.
Phuoc NJosh is great! He's friendly, fast and efficient and makes the process seamless.
Courtney MBig thank you to Nataly for assisting us in getting this cargo van!!
RACHEL BCleaning the vehicles between customers is recommender. It smelled horrible inside the cab and the truck looked in terrible condition.
DULCE CThey charged me for something they never talk me about
NICOLAS MThe truck was extremely dirty and you had to talk 2 blocks to just pick up the truck & return it.
JOSE SCustomer service is number 1, Josh is amazing and always is nice kind and professional
Joe MGreat experience
STEFAN GI chose this location because they listed their hours as open on Sunday. I was not informed they were actually closed until it was too late for me to change my plans. I wanted to complete check-in with a person and I wanted to avoid using the app. The app kept glitching and made the check-out and check-in process very stressful for me. The truck itself was in good condition.
Caryn HNA
ERIC CGreat service.
Ernest CThe Employee there was very knowledgeable , helpful and friendly . I’ll definitely recommend this U-HAUL & location to everyone who wants to know. It’s already been mentioned 1000 times and most of my neighbors know that I’m happy with the experience !!!
CASEY CAll good
ANTHONY GThe app for pickup usually works. On 11/8 the app pop-up kept stating “the app couldn’t load properly and try again” I attempted to close the app and reopen for ten minutes before leaving the pickup lot but it wouldn’t work. On 11/9 at 11;45 when I entered the extra lot at 11:43 am and entered the gate code, the app again wouldn’t upload my mileage or gas gauge pic, my camera was enabled. I returned the 9’ cargo van with 3/4 tank and took pictures of the interior/exterior before dropping the keys off in the lock box at the drop off location at 11:50 am. I contacted the customer service 24/7 support line and spoke to Suni and provided her my mileage pic. I attempted on both an Android and iPhone for the app, both did not work and the click here link after trying to upload the pic, the link did not work. Lastly, when I went to the app and went to “orders”, I had to click the box “return my rental” 4 times before it finally proceeded onto the next steps. The app needs work. This is twice within 21 days of having issues with the U-Haul App.
Jennifer RTruck had very little gas and I had to get gas right away. Very annoying.
Marie MJosh was very courteous and helpful.
ROCIO S