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Catherine W
Customer Reviews for Boxes For Moving/Shipping Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner/attendant was professional, friendly, and helpful. Great experience.
Rodrigo GUpdate payment system to pay by other methods such as Tap.
FRANCES WJosh was great really helped me with my returns. He made it very seamless and easy to do. I will rent from this location in the future.
REECE WI can't say enough about josh and how professional he was. Service was great his office is beautiful and inviting and no long lines. I would rate my experience A+
CHERYL PNothing like needing to stop at a gas station when you first pull out of the rental yard. You can't have the truck filled before you rent it!!!
CECIL BNothing. Had a great experience.
KEVIN JGreat location. Excellent customer service
JAMES AThe front desk staff member was outstanding, very friendly, quick, and efficient.
KENNETH GNo improvements needed, our experience was very smooth
Trevor TJust wanted to make a shout out to the front end guy, named Josh. He was such a pleasure to do business with. Attentive, professional, friendly, I was blown away. Will definitely return because of his customer service.
PATRICIA BNothing it was perfect I was in and out.
CHARLFELIP TPersonable service. An excellent representative of u-haul. Treats customers as they should be treated.
ROBERT TAfter a horrible experience at the uhaul on monument I went this location and it was the best experience renting a truck ever
DAVID BThe truck had several warnings lights on, including low rear tire pressure and check engine. Very disconcerting.
Mark SDrop off was the highlight of the U-Haul experience. Excellence and going above and beyond from the staff member at the concord store.
Jonathan FWhen you explain how to check in outside of business hours, disclose that there is a $20 fee. Had I known, I would have returned in the morning when you opened (I had until 10am to return the truck)! Also, the fuel gauge was just below half when I received the truck. After using it 12 miles, I put in $20 worth of fuel. The fuel gauge did not move! I was charged for 3 gallons of gas for the rental when the gauge appears to be broken! That is nearly $40 I was charged in addition to the rental!!! Not fair! I am very unhappy!
DAVID DTrucks and keys are not parked in the same area.
Amber SNone of the equipment I requested was ready inside the truck. Same with the moving blankets. I was also charged for them! Once we got back home we had to go to the local u haul store to pick up the equipment we didn’t get and guess what, had to pay for that equipment as well. To top it off, the truck I requested wasn’t available locally and had to drive out of my way to Concord and pay for the extra gas usage. To make things worse I was told I would get an “extra” 25 miles for going to concord and it was never added to the agreement. Had to pay for those miles as well. $1 per mile extra. Horrible experience.
Lesly GJosh was very courteous and made the whole experience super quick and easy. Thanks Josh! I’ll never go anywhere else for my uhaul needs.
lauren jJosh is the best’ love renting from this location!
JULIE MThe employee was super friendly. Renting the van was quick and easy. This is the 3rd time I've rented from this location. Never had a problem. I highly recommend this location!
WILLIAM BNothing. Top tier service👍🏽
JOSEPH GI ordered a hand truck that was not in the truck when I picked it up. It was a huge inconvenience to find another one since the location was not open at the time I picked up the truck
Joe AJosh is amazing, service is great! So easy to work with!
JULIE MStop tricking people with surprise charges!
JOHNPAOLO FThis was a very good intrrsction
jason Lhad none of the equipment ordered rode like it did not have shocks
KEVIN KGot last van of the day, after closer rental center was completely out. Maybe more vans in the area of 94523? Otherwise, nothing this rental went well. Love the camera in the mirror when backing, that was helpful.
DAVID FBest experience I’ve ever had at a uhaul.
JOSHUA SThe gentleman at the counter was wonderfully helpful.
Barbara BNO IDEA……WE SAW NO ISSUES OR AREAS THAT NEED TO BE IMPROVED UPON. JOSH HAS ALWAYS DONE A GREAT JOB OF PROVIDING EXCELLENT CUSTOMER SERVICE FOR OUR U-Haul rentals!!!
Michael OThis is one of the worst experiences I’ve had using your application was horrible. It is unacceptable to be such a big corporation and your mobile application is completely and utterly unusable
Gerald DQuick, easy, and nice.
Joseph BGreat customer service.
PATRICK DMake sure the brakes are in good order and the "check engine" light is on. Keep the trucks next to the store. It was inconvenient to go down the street constantly.
ANN HNothing to say I had an excellent experience
DAVID MThe policy on keeping the gas half full is fraudulent. You should keep the truck full and let us return it full.
Henry TBest customer service I’ve ever received at a California U-Haul.
Arash PThe key box is too high up on the wall. Should provide a map on the app to show the location of the truck. I want to express a bg thank you to Josh, the manager, who helped me with getting the key and finding the truck.
Janny KGreat experience at both the Detroit Avenue and Oakley locations.
Lisa MThey charged for fuel and charged almost double as he told me the price at first time
ahmadelyas HExcellent customer service. We will always rent from this location.
Alex WCustomer service was excellent. No lines, easy access, ample parking, plenty of moving/packing supplies. This is my go-to spot for renting a U-Haul. Everything was simple and quick.
WILLIAM BPlease call me and tell me why you changed me a $25 cleaning fee on a van that was not clean when I picked it up , not fair ! Gary Bettencourt 510-610-5178
GARY BThe.truck I rented was clean, but had a loud rattle while the engine was on. I brought this to the attention of the store personnel, but he didn’t seem too concerned. Proper maintenance of your vehicles will keep them operational.
CHRISTOPHER LExcellent!
MATTHEW HI booked a truck week before just to find out at the last minute that it’s not available. The nearest location was 30 miles away and Uhaul does not cover those 60 round trip miles to the new pickup location.
Dennis CBest uhaul experience I've had
Geno SVery good customer service
Jamileh KEasy and convenient pick up and drop off.
shelagh pNothing at all. Josh does a great job and we will continue renting from him exclusively in the future versus the Monument Road location in Concord, CA.
Michael OSending a reminder text to the customer 2 hours prior to scheduled pick up would help.
Jeff DGreat service and friendly reception. Car was clean and worked great for what I needed.
Ian DDropped off on Sunday. No personnel.
BRIAN O10/10
Pedro RAfter-hours drop with easy parking. Spoke to someone from the location on the phone during business hours, and he gave me great, precise instructions on how to get it done.
MOAL PThis was a virtually perfect experience. Josh, who is a seemingly one-man army, runs this location. He was professional, efficient, and friendly. I watched him interact with two customers before my turn, they both seemed to have the same experience as myself. A successful business, small or large, it's the people skills that make the magic happen. Top shelf business.
NATHAN LThe entire reservation and rental experience was stressful and horrible! A nightmare!
Oscar LVery easy to reserve, pick up and return.
LORI AJosh was very professional and friendly.
James R