When the key is given, make sure the attendant reminds the renter to check email for further pick up instructions. The person who gave me the keys said we “were set to go”. I didn’t know I had to take photos until I had the truck in a different location and it was already loaded.
Wayne C
Customer Reviews for Bradley Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is a liquor store. The cleak behind the counter didn’t know anything about the pick up and the only way she could help was to call someone else. The process took forever because I was told to use the app, but the pick up was not set up for self dispatch and the internet at the store was very slow.
Bryan CI’d say have it easier to access the truck at this location, I was also charged an extra fee that I never asked for.
George HReally a liquor store! What's the purpose of a drop box, if your supposed to hand the keys to a clerk and she is to make a call, good thing I asked questions! Really poor communication. The only reason you got a 2 rather than a 1, she was kind. 1 clerk in a store cannot handle uhaul check in and out. customers, phone calls, stocking of selfs and...,.
Sherrie WIt is hard to find and the people were not helpful. Didn't even offer to help me set up the car tow.
Ralph D