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KERRY L
Customer Reviews for Bradshaw Auto Sales & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy to pickup and return, they are always super helpful
Michael PHave more vans for rent. Other wise the rental agents were friendly, helpful, and professional. We have rented from this couple a couple of times and have always been quite pleased.
Dona CNot a thing. Service was excellent!
Paul MKeep doing what you are doing!!!’
TIMOTHY WI would recommend as a drop off site so not have to bring back to starting location for a good price. I only said “NO to the helpful question “ since my husband had to unhook and take trailer off by himself. They are not light . Maybe there was only one person that worked the office there as I didn’t see anyone else and no one was called to help unhook trailer.It a good location to drop off. I do t like to give bad reviews.
Deanna Gsee above
JERI RA U-Haul was a piece of freaking garbage it wouldn’t run. It was low on oil had a flat tire. It was dirty. The door broke. It’s like what kind of business are you guys running with piece of crap equipment
Saundreah DI rented a car transport trailer. The whole sign in and hook up process took about 10 minutes. The staff was very helpful in getting hooked up. Dropping it after I was finished only took 5 minutes and I was on my way. Very professional and helpful.
Jeffrey SCruise control would be nice
Randy BThe U-Haul I rented there was something wrong with the front of it. The steering wheel had a lot of play in it. And it made banging noise on the front end. I would say there was something wrong with the front end of it.
Crystal BI had a wonderful experience with this location. Such a lovely couple. The process went smoothly, the truck was clean, they were both very kind and helpful, they even saved us some extra money. This is definitely the place to go. If I need another U-Haul this location is certainly where I will take my business. Thanks for a great experience guys!
Rebekah BAbsolutely the best pickup experience, very professional
Michael DI really didn't mind driving 30 minutes away to pick up the small trailer, but when I arrived, it would have been nice if the pick-up location offered a restroom for its clients. "We don't have a public restroom" is Not good customer service. Luckily, the Dairy Queen next door had a bathroom. Secondly, the business owner took a couple of calls while we sat and waited. Next time, get a name and number and call them back when it's their turn. And finally, turn down the office TV while conducting business. I normally get my U-Hauls here in Salem, Illinois, at the local hardware store. I hope in the future I don't have to drive so far to pick up and return the trailer.
Richard SMake sure the trucks don’t have cockroaches!
WILLIAM MThat truck had some serious swaying problems obviously not maitnanced well...
Shelly BThey where very helpfull and got what I needed fast so I could hit the road. I would strongly recommend them!!!
don gDid everything on line had to redo it when I picked up they where rude will not rent there again
Allen MEveryone was very polite and helpful . I always choose this location.
Brett HHonestly my experience was just about seamless. I didn’t catch the gentleman’s name who helped us because it was a truly unexpected emergency that we went through. That man helped us and his customer service and hospitality was excellent. We were able to tow our vehicle from the middle of the country to our destination & we couldn’t have done it without his help and the genuinely good people we met during our time of need. Thank you for all that you do and God bless!
Niyah PExcellent place. Owner went out of his way to help me with my situation and got me on my way. Organized and quick with the upmost respect throughout the process. Thanks again!
Byron EExcellent customer service. Easy process in and out.
Clarisa BGreat service, easy pickup and drop off!
Nick HGary Bradshaw was rude from beginning to end. I called him after I received a voicemail from him and from a representative from U-Haul customer service. I had scheduled my U-Haul pick up online for 7:30am. When I spoke to Gary, he seemed to have an attitude about it. He said, “You can’t pick it up at that time.” After I had already received a call from U-Haul customer service saying that I could. I said, “Oh, online it allowed me to select this time, and I just received a phone call from U-Haul.” He said and I quote, “oh, they don’t know what they are doing. I am not open until 9am.” I said, “Oh, well we really need to get moving by then—“ I was cut off and he did inform me that there was a box that I could pick the key up in. “I said, “Oh okay. I would just use my mobile phone to do the pick up then, right?” (This is the kicker) “Yeah, but most people aren’t smart enough to figure it out. I can leave the key in there the night before.” I just stayed polite and said that I wanted to try it. If I wouldn’t get it open, I would see him at 9am. I thanked him for his time. He did admit in the midst of the conversation that he was not tech savvy. However, it was still unprofessional and his tone was very negative. Guess what… got the box open and I got the key. On returning the truck, our driver stated Gary was rude even then. Maybe Mr. Bradshaw was having a rough year or life...? Not sure, but terrible customer service and would not like to do business with him again. As for U-Haul, the process of going through check in, scheduling online, and the app were flawless. Thank you.
Bernice PGreat service at Bradshaw Auto.
David TService was great but the truck wasn't clean at the time of pick-up.
Leslie DMy origan order was a pick up in Salem IL, when I got to the location, I was instructed that I would have to drive more than 25 miles to pick up my order. Then drive another 25 miles back to load my belongings. There was no discount offered for the mix up or even when I was on the phone by someone from U-Haul.
Robert SNeed towing ball size. Need pin to lock hitch. No info provided
ROBERT KI’ve dealt with company stores and franchises in Louisiana, Arkansas, Florida and Illinois. None have met the bar set by Bradshaw’s of Mt Vernon, Illinois. Great to deal with, excellent interior, outstanding location and easy in/out.
Daniel KWill use again top shelf service
JEREMY BStaff is kind and courteous.
MICHAEL COverall experience not about pick up location: they changed our pick up location a hour out of our way and we was getting to have to back track until I called and fought to have it changed again to a location that we were going to be traveling through. And we had to fight for extra mileage to travel to our destination and then back home. We returned our U-Haul a day early and we didn’t get any money back. 😡
Timothy KI parked the truck gave the key to the attendant and left. It was a perfect check-in.
Mike EPartner with a tow truck company. They’re better suited to give hatch advice. The hatch scraped and tore up my door to my car!
LeKari DEasy peasy
Mark MThey were extremely professional and so helpful.
ANGIE BThese are the nicest people. I will always rent from Bradshaw's, if I can. Thank you for an amazing experience.
David EGary Bradshaw went over and above to assist me with getting the best rental truck for what I needed. He came to the hotel and picked me up on a Sunday, even though his office was closed to get the truck. He also had a friend of his come from over an hour away to help me load the truck. It is people like him that make me have faith, and glad I rented from U Haul. Please make sure you have him recognized for the exceptional person he is.
Michael WVery sweet lady helped us . Very clean, very friendly. Would rent from this location with no questions asked.
amanda bthe person at the location was very helpful and polite. I highly recommend this location.
Monica HThey were wonderful to work with and really made me feel secure
Terry JNothing
Norman OHte husband and wife did everything they could to be helpful with checking in the equipment. I wish UHaul gave money BACK for returning the truck with a gas overage! It is hard to estimate how much gas to get when you are driving cross-country AND Google Maps sends you thru 1-horse towns instead of freeways!
Lisa B