I was told at pickup to return to the Royal Inn in mount Vernon and it turns out they don't do Uhaul anymore so it was frustrating to have to drive to another location even though I had selected to drop off at Bradshaw in the first place. The royal inn says it happens a lot so I'm sure I'm not the only one that this has caused an issue with.Derrick G.
Trailer Rental & Towing in Mount Vernon, IL at Bradshaw Auto Sales & Detailing
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mount Vernon, IL 62864
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Locations are great corporate is terrible. To make me drive 30 minutes to pick up a reservation I made 2 months prior. Then charge me to drop it of where I requested it to be. Uncomprehindable!Nathaniel G.
I returned the truck a day early after arranging for someone to pick me up, only to find the office closed. I called the number on the door, and the employee claimed that he had an emergency and told me to come back in the morning if I had concerns about being improperly charged for extra gas (which I did; see above comments). I was, in fact, wrongly charged for extra gas. I called the office the next morning, and the employee explained that he was unable to change the records regarding the gas amount. He suggested that I call the UHaul 800 number to get the issue resolved. He was very courteous during the phone call.VICKI B.
I have always liked to rent your trucks but these businesses that participate are terrible. I paid a total of 383$ to rent the 10 foot truck and 55 in gas. I will never rent another thing from Uhaul again. Over rated, expensive gas guzzlers. This business offered no relief or reimbursement for renting this truck. I'm not happy but they did get paid.Debbie M.
This dealer is very helpful to the customer.Clarence C.
Super nice folks and very easy to work with.Josh M.
Even with COVID, you should really have a public bathroom.Brandon T.
I scheduled for an 8am pick up and then wasn't able to pick it up until 9am as the location was closed. Which threw off my whole day. I'd recommend not allowing customers to schedule for times of the day in which they aren't allowed to pick up the rentals if the location doesn't over 24/7 pick up.Bryan T.
The manager went out of his way to make sure we were properly accommodated.Kirby D.
Everything was just great.Tena D.
Great owners! Pleasant and very accommodating.Gregory B.
Gary was amazing and very helpful!Josh F.
Excellent U-haul equipment and excellent service at Bradshaw Auto! Recommend highly!Siegfried Y.
Go somewhere elseDavid R.
I don't really know what kind of racket Gary Bradshaw is running, but he's not running anything close to a reputable U-Haul dealership. The 26' truck was filthy; inside the enclosed loading trailer had to be swept out and the cab had spent chewing tobacco inside the cup holder in the driver's side door. The driver side wiper was damaged; leading edge on said wiper was torn over half way down the length of the blade. Thank God it wasn't raining. On the windshield there existed a crack, approximately 17" to 18" in length. Crack began in the lower right hand corner and promulgated diagonally towards the center of the windshield. The upper and lower ball joints need to be immediately replaced. A very difficult job was made even more difficult by having to steer in traffic by not over reacting and over-steering. In two lane traffic, with the wind blowing all day against the sides of a high profile moving truck, this could have easily led to a head on crash. Couple this with two front tires that have worn unevenly, and there is a definite front end alignment problem too. The fact that the A/C didn't work would have been no big deal in the dead of winter, but on a 91Â°F day with humidity was just the final straw. I wouldn't recommend U-Haul ever again for vehicle rental and I'd say I was royally fucked by Gary Bradshaw and his joke of a dealership.Kevin R.
Speedometer did not work I called the dealership two times before I left. Stopped in Marshall Texas stay the night, next-day speedometer worked. called him because it was freaking filthy with sticky stuff everywhere that I cleaned some things up with. Soda can just absolutely filthy. He said nothing he could do about it. So I drove onJudy G.
Gary was super helpful. Even drive me to Auto Zone so I could buy some tiedown straps.Wayne K.
He was FANTASTIC! Was checking the truck almost before it was in Park! Fast, super friendly, PERFECT!BRIDGET B.
They helped hook the trailer up and unhook it. That was very helpful!Sidney D.
The blankets did have some grass and debris in them. The vehicle had trash underneath the seats. Otherwise it was in good condition.Michele G.
The tank did NOT have a half of a tank to start off with and I have a picture for proof...and was charged $13.50 extra for gas that I did NOT even use. I paid for a dolly and did NOT recurve it until I had to drive back over to the business to pick up, which was out of my way and was charged mileage for. I will never use this place again and will be letting everyone know about my experience.Karen R.
Nothing, everything went perfectly.Erica B.
Great service wonderful peopleAl W.
Great experienceElaine K.