U-Haul is a joke, tried to make me travel 1.5 hrs to do returns when there was 7 nails within 11 miles. Then to top it off charged me to drop off near me. U-Haul has lost my business. Rented 5 times last 2 months. Corporate America at its finest, out to screw renters
Brian R
Bradshaw Auto Sales & Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, IL 62864
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The owners were very friendly and easy to deal with. They didn't try to upsell you and they always offered their personal opinion when we were unsure. Great people to rent from!
tom rThe U-Haul Mobile application was very troublesome. The original intended Pickup location 500 Meadowbrook has not one to assist during the time of pick up on at Saturday morning, the application was not able to get my location no matter what. The executive at 512 Broadway Street, Mount Vernon , IL was more than helpful to accommodate my requirement for a Vehicle. Thanks to them for being professional and available in the time of need. They made the experience pleasant which would have been an ultimate failure otherwise. Mobile application was unable to read my location even during drop off.
Sivasai KEverything went great. Thank you.
Anton AThey added a $15 insurance charge that they did not ask me if I wanted. I know it’s not a lot of money but it was added to my bill without my permission. When I called them they wouldn’t refund it.
Julie R