Gary Bradshaw was rude from beginning to end. I called him after I received a voicemail from him and from a representative from U-Haul customer service. I had scheduled my U-Haul pick up online for 7:30am. When I spoke to Gary, he seemed to have an attitude about it. He said, “You can’t pick it up at that time.” After I had already received a call from U-Haul customer service saying that I could. I said, “Oh, online it allowed me to select this time, and I just received a phone call from U-Haul.” He said and I quote, “oh, they don’t know what they are doing. I am not open until 9am.” I said, “Oh, well we really need to get moving by then—“ I was cut off and he did inform me that there was a box that I could pick the key up in. “I said, “Oh okay. I would just use my mobile phone to do the pick up then, right?” (This is the kicker) “Yeah, but most people aren’t smart enough to figure it out. I can leave the key in there the night before.” I just stayed polite and said that I wanted to try it. If I wouldn’t get it open, I would see him at 9am. I thanked him for his time. He did admit in the midst of the conversation that he was not tech savvy. However, it was still unprofessional and his tone was very negative. Guess what… got the box open and I got the key. On returning the truck, our driver stated Gary was rude even then. Maybe Mr. Bradshaw was having a rough year or life...? Not sure, but terrible customer service and would not like to do business with him again. As for U-Haul, the process of going through check in, scheduling online, and the app were flawless. Thank you.
Bernice P
Bradshaw Auto Sales & Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, IL 62864
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- 4.5 Average Customer Rating
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Great service at Bradshaw Auto.
David TService was great but the truck wasn't clean at the time of pick-up.
Leslie DMy origan order was a pick up in Salem IL, when I got to the location, I was instructed that I would have to drive more than 25 miles to pick up my order. Then drive another 25 miles back to load my belongings. There was no discount offered for the mix up or even when I was on the phone by someone from U-Haul.
Robert SNeed towing ball size. Need pin to lock hitch. No info provided
ROBERT K