Customer Reviews for Bradshaw Auto Sales & Detailing
(U-Haul Neighborhood Dealer)

185 reviews

512 E Broadway   Mount Vernon, IL 62864

(618) 242-6615

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 242-6615

512 E Broadway
Mount Vernon, IL 62864

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
3.0

I returned the trailer after hours, so there was no one there. I tried to use the self check in on the app but couldn't get it to open. I did make a phone call and left a message at the business and they appear to have checked the trailer in and all is well. So "were the personnel helpful?", no, because there was none.

John B. 
Rating:
3.0

Customer did not leave a comment.

Roy R. 
Rating:
4.0

Customer did not leave a comment.

HOWARD F. 
Rating:
5.0

He was awesome wouldn't change a thing

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

N/A

VICTOR B. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

He was unprofessional an he called the police on us for no reason he didn't explain to me how I was going to get my deposit back or how much they was going to take out. I will never go back there ever again I know he do not like black people an that was the reason behind his actions to us... I never been in a situation like this before an its just so sad to me... I would think uhaul would do better with the people that they have working with them... 0 star for this one!!a

eric J. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
4.0

Staff was friendly and the truck was clean but the front tires were bald. We called the pickup location and told them about it and he told us he couldn't replace the tire

Kaitlyn M. 
Rating:
4.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
5.0

Excellent customer service. The paperwork customers receive should contain instructions on what to do in the event of a breakdown or flat tire. The tire thread came off a tire on the car trailer and I didn't know what to do. Fortunately, the tire held air and I made it to my destination without any incident. I was informed on what I should have done when I turned the trailer in. Although I had a bad tire, my overall experience was very good. I'll use U-Haul again.

Paul O. 
Rating:
4.0

Only available truck was an hour away, and costed me extra in fuel before I was even able to get loaded up.

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

LEOTA B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

The guy the was very helpful if I ever need anything I will be back

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

Onita N. 
Rating:
1.0

Customer did not leave a comment.

Stephen P. 
Rating:
1.0

Better communication. The third time I've used u haul this year and it was a hassle all 3 times.

SAMUEL H. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
4.0

There was a snag when we arrived. However Gary (I believe that was his name) worked hard to get it corrected. We were an hour behind schedule but at least he was able to get us the size of truck we reserved.

Brett B. 
Rating:
5.0

Great owner he goes beyond what he needs to and is helpful!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
1.0

I was lied to several times then 3 days later I finally was able to get a truck I was lied to about the charges .... I was well over charged .... my lawyer will be in contact with u-haul

Devondalea S. 
Rating:
4.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Carla Q. 
Rating:
4.0

The gentleman that runs the facility was super nice and accommodating.

lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

There was an issue with the truck not being released which resulted in me having to wait until the man at the location showed up, instead of being able to use the digital pick-up. He was able to contact someone and get me on the road fairly quickly.

Miranda H. 
Rating:
1.0

Make iU-Haul equipment locations places where they honor their work hour schedule and not just when they feel like showing up. I had regional managers involved in this one. It was horrible. Had to go to another u haul guy to follow me to original pick up location . Delayed over two hours just because I showed early my mind you I was at the u haul dealer during normal duty time. A move on s already stressful enough U-Haul . Make sure your people are honor their regularly scheduled duty hours!!!!!

HOMER H. 
Rating:
3.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Everything was great

VICTOR B. 
Rating:
4.0

Customer did not leave a comment.

RITA S. 
Rating:
5.0

Your doing great

Nickolas N. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Gregary C. 
Rating:
5.0

Customer did not leave a comment.

Roxie P. 
Rating:
3.0

This was a drop off only, no person was on staff to help but they were nice to call me when they did the check in. I would have like to have had more online for the check out other then just some instructions.

David D. 
Rating:
5.0

Mr Bradshaw is a top notch guy

Glen Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Patty F. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Whitney V. 
Rating:
5.0

There was a candy wrapper under the seat but overall I am highly pleased with my experience with this location and equipment

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY A. 
Rating:
5.0

Customer did not leave a comment.

brenda W. 
Rating:
5.0

Very helpful wonderful person.

WAYNE H. 
Rating:
5.0

I was told at pickup to return to the Royal Inn in mount Vernon and it turns out they don't do Uhaul anymore so it was frustrating to have to drive to another location even though I had selected to drop off at Bradshaw in the first place. The royal inn says it happens a lot so I'm sure I'm not the only one that this has caused an issue with.

Derrick G. 
Rating:
4.0

Locations are great corporate is terrible. To make me drive 30 minutes to pick up a reservation I made 2 months prior. Then charge me to drop it of where I requested it to be. Uncomprehindable!

Nathaniel G. 
Rating:
5.0

Customer did not leave a comment.

Ravon H. 
Rating:
3.0

I returned the truck a day early after arranging for someone to pick me up, only to find the office closed. I called the number on the door, and the employee claimed that he had an emergency and told me to come back in the morning if I had concerns about being improperly charged for extra gas (which I did; see above comments). I was, in fact, wrongly charged for extra gas. I called the office the next morning, and the employee explained that he was unable to change the records regarding the gas amount. He suggested that I call the UHaul 800 number to get the issue resolved. He was very courteous during the phone call.

VICKI B. 
Rating:
4.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Stanley N. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

La Terrence S. 
Rating:
2.0

I have always liked to rent your trucks but these businesses that participate are terrible. I paid a total of 383$ to rent the 10 foot truck and 55 in gas. I will never rent another thing from Uhaul again. Over rated, expensive gas guzzlers. This business offered no relief or reimbursement for renting this truck. I'm not happy but they did get paid.

Debbie M. 
Rating:
5.0

This dealer is very helpful to the customer.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

emil F. 
Rating:
5.0

Super nice folks and very easy to work with.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
4.0

Even with COVID, you should really have a public bathroom.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Katara S. 
Rating:
4.0

Customer did not leave a comment.

CHOUDHRY M. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

I scheduled for an 8am pick up and then wasn't able to pick it up until 9am as the location was closed. Which threw off my whole day. I'd recommend not allowing customers to schedule for times of the day in which they aren't allowed to pick up the rentals if the location doesn't over 24/7 pick up.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Wesley K. 
Rating:
5.0

The manager went out of his way to make sure we were properly accommodated.

Kirby D. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Everything was just great.

Tena D. 
Rating:
5.0

Great owners! Pleasant and very accommodating.

Gregory B. 
Rating:
5.0

Gary was amazing and very helpful!

Josh F. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

HANNAH V. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Excellent U-haul equipment and excellent service at Bradshaw Auto! Recommend highly!

Siegfried Y. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN G. 
Rating:
5.0

Customer did not leave a comment.

diana H. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
3.0

Go somewhere else

David R. 
Rating:
2.0

I don't really know what kind of racket Gary Bradshaw is running, but he's not running anything close to a reputable U-Haul dealership. The 26' truck was filthy; inside the enclosed loading trailer had to be swept out and the cab had spent chewing tobacco inside the cup holder in the driver's side door. The driver side wiper was damaged; leading edge on said wiper was torn over half way down the length of the blade. Thank God it wasn't raining. On the windshield there existed a crack, approximately 17" to 18" in length. Crack began in the lower right hand corner and promulgated diagonally towards the center of the windshield. The upper and lower ball joints need to be immediately replaced. A very difficult job was made even more difficult by having to steer in traffic by not over reacting and over-steering. In two lane traffic, with the wind blowing all day against the sides of a high profile moving truck, this could have easily led to a head on crash. Couple this with two front tires that have worn unevenly, and there is a definite front end alignment problem too. The fact that the A/C didn't work would have been no big deal in the dead of winter, but on a 91°F day with humidity was just the final straw. I wouldn't recommend U-Haul ever again for vehicle rental and I'd say I was royally fucked by Gary Bradshaw and his joke of a dealership.

Kevin R. 
Rating:
1.0

Speedometer did not work I called the dealership two times before I left. Stopped in Marshall Texas stay the night, next-day speedometer worked. called him because it was freaking filthy with sticky stuff everywhere that I cleaned some things up with. Soda can just absolutely filthy. He said nothing he could do about it. So I drove on

Judy G. 
Rating:
4.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
3.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Maintain

Giancarlo H. 
Rating:
5.0

Gary was super helpful. Even drive me to Auto Zone so I could buy some tiedown straps.

Wayne K. 
Rating:
4.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

He was FANTASTIC! Was checking the truck almost before it was in Park! Fast, super friendly, PERFECT!

BRIDGET B. 
No reviews have been submitted for this location.

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