Customer Reviews for Brake Stop San Marcos
(U-Haul Neighborhood Dealer)

282 reviews

207 Via Vera Cruz   San Marcos, CA 92078

(760) 410-5868

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 410-5868

207 Via Vera Cruz
San Marcos, CA 92078

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2:30 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
2.0

Difficult access but customer service was good.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Great customer service and incredibly accommodating. Will tent from here again!

IRIS H. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO A. 
Rating:
3.0

They were late opening the store. We had a rental at 8am when they opened, they were at least 10-15 minutes late.

CHRISTINA E. 
Rating:
5.0

No comment.

EMMANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Keep the good work

Samir K. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

Reza F. 
Rating:
5.0

very easy to check out and to return with the online options.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

JULIE W. 
Rating:
1.0

The condition in which my Uhaul contract was breached was after The Brake Stop didn't open till an hour after the set and store time at 8 am. When the hung over manager finished answering his calls BEFORE helping the people pouring from the entrance like a refugee living up for asylum, he began to act like he was paying attention. But alas, the drunk men child couldn't even act like customer service was important unless it was made from rotten fruits and lingering off his breath.

CHEVY S. 
Rating:
1.0

Truck was not ready on time and it was filthy dirty. Employee at the location was very rude.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

LELAND H. 
Rating:
5.0

Nothing. Good selection of vehicles and truck was clean

MARILYN C. 
Rating:
3.0

The vehicle we reserved was not available so we had to get a small truck which required more trips so we spent more on mileage than we were expecting. The whole process was very not smooth at all.

NATHAN M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

EDWIN L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
2.0

Pick up was not on time. Not sites fault. Big issue is they changed my drop off location from where I scheduled it. When they asked where I was going to drop it off, for whatever reason they couldn't find the location and said it would be fine. Fast forward to that night when I'm dropping off, there are signs in my checkout process saying that if I returned it to the wrong location I might be charged a fee, so instead of dropping off at the location that was closest, I had to drive an additional 10 minutes down the freeway at a different location in fear of being charged fees.

EMMANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

Better Communication between online service and shop service. Not very confident that right equipment would be there when needed. As well as return issue changes from shop!

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN Z. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
4.0

At least clean the windshield.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

OSAMA Q. 
Rating:
1.0

I would give zero star if I could. I Waited long time to pick up the truck, way past the 0800 scheduled time. Wasn't ready, I waited for them to hook up the dolly, pull the truck by the shop and they used compressed air to blow dirt from inside the truck. was dirty inside and out, wasn't sanitized, right rear view mirror broken, I asked them to fix it they did but it only last few hour, I had to make regular stops to readjust the mirror because it wouldn't stay in place. When I asked where the blankets I had paid for were they told me to go to another store to pick them up because they didn't have any. If I hadn't asked they would never even told me. After few phone calls to find out whom would have that many blankets I went to another store where they had to figure out a way to don't make me pay again... the first store should have never charged me since they didn't' have the blankets on site. Meanwhile the time just kept adding up, took over 3 hours past the original pick time, (I lived just 15 minutes driving from the original pick up location that's the reason why I picked the location i first place.). Overall terrible customer service never again!!!!!!!

Attilio R. 
Rating:
2.0

Hard to get in parking lot. Very narrow! Took the guy a while to come help us. Didn't seem friendly st all

ROWENA W. 
Rating:
5.0

Truck in great condition, GREAT customer service

Michael K. 
Rating:
4.0

The gentleman who checked me in was very knowledgeable and very polite.

MARY K. 
Rating:
1.0

From getting to the shop to returning the truck, this was a terrible experience. I was told, when I made the reservation for a truck and trailer, that the trailer would be hooked up by the time I got there. When I arrived, they said I had to buy a $50 receiver... for a uhaul truck...with a uhaul trailer? I was on hold for over an hour, transferred twice, only to have them change it to a bigger truck with worse gas mileage. Then when I arrive to drop the truck off, the employees of the shop (about 3-4 of them) wouldn't close the contract and had me do it online while they just stood around. I wish I used your services more because it would feel better to take away more business. I can't wait for the next chance to talk someone out of using uhaul.

GARRETT O. 
Rating:
1.0

the personnel was busy with another customer which is understandable but gave the impression that he had no interest in helping us. I believe someone can be busy and still give the impression that all the customers matter. "thank you for your patience, I will be with you in a minute" could have been a potential script. Related to the process overall.(and also the attention to detail upon return of the truck) we uploaded a picture of the gas gauge that was clearly at 1/4. The contract came to us noting the tank being 1/2. I called (a 15 minute on hold wait) and was told this was added to " the notes". Was called to verify my turning in of the truck the day after I had already turned it in - so it had not been checked in - and I again brought up the gas tank concern. Was told "it is in the notes". When my receipt arrived via email, I was charged for 10 gallons of gas. Had to call again (another 15 minutes on hold) to clear up the charge. Was told that sometimes the check in personnel do not check the notes. I guess I question the process overall and what good are "notes" in your system if they are not checked. The extra time the gas issue took was quite frustrating.

NIURKA R. 
Rating:
4.0

Customer did not leave a comment.

Arcela N. 
Rating:
1.0

Asked to just leave the keys in the truck and then next day I'm charged for gas, claiming truck was 2 gallons short. I won't trust them again; if there is ever a next time, I will take a photo of the mileage and gas level.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

GUY S. 
Rating:
5.0

Customer did not leave a comment.

JON G. 
Rating:
3.0

truck was dirty inside and was not cleaned from the last persons usage. Also upon arrival the store was still closed

Jessica R. 
Rating:
5.0

Nothing at this time

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Norbert is very helpful.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Renting the truck on my phone did not work. Had to go inside when I picked it up because the truck arrived late the night before and had to be checked in. No problem there. Returned the truck and the website could not find my location even though it was enabled. Had to call and say on hold for close to thirty minutes. Uhaul needs to fix these issues if they are going to offer touch less rentals.

JUSTIN V. 
Rating:
5.0

Customer did not leave a comment.

REY B. 
Rating:
5.0

This was my 3rd time renting from this location & I'll go back again next time I need a truck!!

HEATHER P. 
Rating:
3.0

Customer did not leave a comment.

Linda S. 
Rating:
2.0

He charged me for 2 gallon where is no true because I took a picture when I left it. Second if we say that is correct , he should only charge 1 gallon

ARA M. 
Rating:
2.0

Picked up truck, no problem, except was not giving information about mileage or gas level in the agreement. Drove the truck from 27276 to 27290, 14 miles. I put 2.5 gallons of gas in it and returned it at 9:07 AM. Gas level was above 3/4 tank. I have pictures... left keys with front desk. He said he would e-mail a receipt. The original charge for an estimated 20 mile trip was $57.91, but my credit card was charged additional $82.38. Both charges are still pending. No receipt was provided. This business has low integrity. I will not return there for any type of service and will dispute the charges.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY O. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
5.0

The service at Brake Stop Enscondido was great! I signed up to do a mobile pick up but I didn't have any signal so I wasn't able to load my pick up process in the app. Thankfully my Uhaul pick up time was 4/9/21 8am so it was business hours and I was able to get my pick up processed. I ended up needing my rental for longer than anticipated and was easily able to callto extend my rental time. Great service overall!

VYANNA M. 
Rating:
5.0

Norbert was SUPREMELY helpful with my rental and ensured that everything was connected and working properly.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
4.0

Customer did not leave a comment.

REZA N. 
Rating:
5.0

Customer did not leave a comment.

GENE F. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
1.0

There was a female employee inside the office where the customers enter that was not wearing a mask. The gentleman who helped me placed his mask over his face when I came in but wasn't appropriately wearing it outside. I will not use this location again. If that means that I will not be using Uhaul again that so be it.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

The employee was very quick and helpful.

SAGE H. 
Rating:
3.0

The night before I picked up my Uhaul, the pickup time and location were changed, which threw my moving timeline totally out of whack. If I'm guaranteed pick up from the place I reserved at the time I reserved, then it should actually be guaranteed.

Hayley H. 
Rating:
5.0

Good experience. Staff was polite, patient & effective.

KENNETH G. 
Rating:
2.0

Customer did not leave a comment.

JORGE E. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
1.0

The service member was not considerate of my time. He was slow in getting my receipt.

NATHANIEL W. 
Rating:
5.0

Customer did not leave a comment.

FRED L. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
1.0

Costomer service should be able to tell costomers about any extra fees especially when returning after hours.

KIMBERLY O. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

We returned the truck and a staff greeted us at the drive way and directed us to go to the office. When asked for a return receipt, the man in the office told us that he will send us email receipt. But we never received such email receipt. We asked him to check the gas gauge to verify it was half full, he said everything was ok. We left feeling unsure, because we were not given any paperwork acknowledging that we returned the truck.

FLORIAN P. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
3.0

If you change a drop off location after the contract agreement, ENSURE the customer has received this information prior to the drop off date, or deal with managing It at the original location, even if it's inconvenient. Don't put the onus on the customer to deal with the subsequent inconvenience. It makes the customer feel UHAUL is not customer oriented and want to search for alternatives next time around.

Karen T. 
Rating:
3.0

The workers here were kind, however the van was very dirty. The intial checkout process attempts to compel me to identify this condition upfront, but there is no time for someone to take care of this, so I felt forced to lie in the app to get moving with my business. The return process then expects me to pay $25 for it be cleaned upon return when I mark it as being "not ready" to be rented to someone else.

Jade T. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Very good service ,with quick in and out ...thank you

NICKCHRIS V. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Vehicle was dirty, but served the purpose anyway.

michael T. 
Rating:
1.0

Was told by uhaul to drop off the trailer at a Bent motorsports and uhaul at 8am. Drive there to drop off and they dont open till 9 and its NOT EVEN A UHAUL LOCATION. I call 1800GOUHAUL and am on hold for 20 minutes so I just call another uhaul in the area, they say they cant just take the trailer and need to call uhaul. They at least gave me a phone number at was answered and the drop off location was changed and ended up being the shop that I called. Both shops that I ultimately picked up and dropped off at were fine all extra before was disappointing. If I had to drive across country with a vehicle transport again I will either shot the vehicle or buy a trailer before renting from uhaul.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

The pick up location was changed without proper notification. Delayed our move by 2 hrs. Not to fault of Brake Stop, but was very stressful as we had movers and childcare to recoordinate.

KRISTINA W. 
Rating:
1.0

Explain policies to customers B4 they rent Equipment.

ALFRED C. 
Rating:
3.0

Customer did not leave a comment.

Alexander C. 
Rating:
1.0

The location wasn't the issue as much as U-haul total failure to honor a reservation made at a different location. I had to make this secondary reservation after my initial reservation made nearly a month ago could not be fulfilled by your Indio location was cancelled less than 24 hours before my move. In addition, the trailer that was delivered to me had a rear left tire in poor condition that resulted in a punctured tire that required roadside assistance. Fortunately, I discovered the puncture after loading, but before getting on the road. See additional notes on your Roadside Assistance. Lastly, after I returned the trailer within the 24 allotted period as noted by the agent at Brake Stop, I was incorrectly billed for 2 days of rental instead of the 1 day. U-haul's service was a total failure from reservation to roadside assistance to the final incorrect billing. I would expect a full refund from U-haul for this terrible experience.

Enrique M. 
Rating:
4.0

No one told us that we were supposed to fill out a form online when we returned the trailer. We had it all cleaned out and returned it exactly the next day. The location was closed because it was a Sunday. No one told us we had to go online and check it back in. Because of this they charged us an extra day. This was very unfair and very deceiving of U-Haul to do this to someone. We will look at other brands to rent from next time we rent

Robert F. 
Rating:
3.0

Would be nicer if they had a pull through driveway in case someone needs get around someone hitching or unhitching a trailer.

Asa R. 
Rating:
4.0

The side mirrors on truck would not stay adjusted.

LOIS L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
1.0

The worst customer service ever. The guy who was renting the equipment with the "Break Stop" workshop logo on his shirt was very rude, unprofessional, and ready to fight for no reason. I will never rent from this place or let any of my friends and family rent from this place.

Abdul M. 
No reviews have been submitted for this location.

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