Costomer service should be able to tell costomers about any extra fees especially when returning after hours.
Trailer Rental & Towing in San Marcos, CA at Brake Stop
Moving to or from San Marcos, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in San Marcos, CA 92078 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in San Marcos, CA
Cargo trailers in San Marcos, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Brake Stop!
Utility trailers are perfect for towing large or oversize cargo in San Marcos, CA 92078. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Brake Stop provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in San Marcos, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in San Marcos, CA online today!
Trailer and Towing Supplies
We returned the truck and a staff greeted us at the drive way and directed us to go to the office. When asked for a return receipt, the man in the office told us that he will send us email receipt. But we never received such email receipt. We asked him to check the gas gauge to verify it was half full, he said everything was ok. We left feeling unsure, because we were not given any paperwork acknowledging that we returned the truck.
If you change a drop off location after the contract agreement, ENSURE the customer has received this information prior to the drop off date, or deal with managing It at the original location, even if it's inconvenient. Don't put the onus on the customer to deal with the subsequent inconvenience. It makes the customer feel UHAUL is not customer oriented and want to search for alternatives next time around.
The workers here were kind, however the van was very dirty. The intial checkout process attempts to compel me to identify this condition upfront, but there is no time for someone to take care of this, so I felt forced to lie in the app to get moving with my business. The return process then expects me to pay $25 for it be cleaned upon return when I mark it as being "not ready" to be rented to someone else.
Very good service ,with quick in and out ...thank you
Vehicle was dirty, but served the purpose anyway.
Was told by uhaul to drop off the trailer at a Bent motorsports and uhaul at 8am. Drive there to drop off and they dont open till 9 and its NOT EVEN A UHAUL LOCATION. I call 1800GOUHAUL and am on hold for 20 minutes so I just call another uhaul in the area, they say they cant just take the trailer and need to call uhaul. They at least gave me a phone number at was answered and the drop off location was changed and ended up being the shop that I called. Both shops that I ultimately picked up and dropped off at were fine all extra before was disappointing. If I had to drive across country with a vehicle transport again I will either shot the vehicle or buy a trailer before renting from uhaul.
The pick up location was changed without proper notification. Delayed our move by 2 hrs. Not to fault of Brake Stop, but was very stressful as we had movers and childcare to recoordinate.
Explain policies to customers B4 they rent Equipment.
The location wasn't the issue as much as U-haul total failure to honor a reservation made at a different location. I had to make this secondary reservation after my initial reservation made nearly a month ago could not be fulfilled by your Indio location was cancelled less than 24 hours before my move. In addition, the trailer that was delivered to me had a rear left tire in poor condition that resulted in a punctured tire that required roadside assistance. Fortunately, I discovered the puncture after loading, but before getting on the road. See additional notes on your Roadside Assistance. Lastly, after I returned the trailer within the 24 allotted period as noted by the agent at Brake Stop, I was incorrectly billed for 2 days of rental instead of the 1 day. U-haul's service was a total failure from reservation to roadside assistance to the final incorrect billing. I would expect a full refund from U-haul for this terrible experience.
No one told us that we were supposed to fill out a form online when we returned the trailer. We had it all cleaned out and returned it exactly the next day. The location was closed because it was a Sunday. No one told us we had to go online and check it back in. Because of this they charged us an extra day. This was very unfair and very deceiving of U-Haul to do this to someone. We will look at other brands to rent from next time we rent
Would be nicer if they had a pull through driveway in case someone needs get around someone hitching or unhitching a trailer.
The side mirrors on truck would not stay adjusted.
The worst customer service ever. The guy who was renting the equipment with the "Break Stop" workshop logo on his shirt was very rude, unprofessional, and ready to fight for no reason. I will never rent from this place or let any of my friends and family rent from this place.
We had a miserable experience at Uhaul. The most unorganized system I have ever come across.
reserved trailer several days in advance. got a call the day before pickup that it would not be ready until 7 1/2 hours after the reservation. made my move a day later than it scheduled.
Excellent customer service.
Excellent customer service
I had to drive 1 hour south to get the auto transport. When I got to the original place that was suppose to have it in Escondido, they did not have it. They said they sent it out the day before. I had to wait another 30 minutes while they found another one in San Marcos. I drove another 10 minutes to that location, finally pick it up, drive another hour back home, which put me 3 hours behind. My gas, my time. And then a rep called me to give me a drop off location which was different from the one for the truck. I asked if I could just drop it at the same place and I got a ride "no." I am very unhappy with this particular experience. Usually I am very happy with Uhaul.
Returned after hours so didn't enter the building or interact with any personnel.
Received charge for fuel despite receiving truck half full and returning it 3/4 full. Seems shady.
my car was not attached to the tow dolly correct and the straps fell off twice and I had to stop at a Uhaul to get it fixed. My car bounced a lot and I may now need an alignment.
First, I rate UHaul in general as terrible. I reserved trailer a week in advance for closest to my house. Day before rental, I get a call that not available there and have to travel 45 miles one way to pick up trailer. This on roads that take me over an hour. Asked if could be delivered to the location nearby, was told no. Terrible way to treat a customer. At the pick up, attendant was rude. As I finished my paperwork, another customer came in for his repair shop. He asked me to wait in my truck and he would get me to go get the trailer. Instead of asking the new customer to wait, I waited for 30 minutes for him to serve them before he came to take me back to the trailer. UHaul and the pick up some get minus score.
No truck and no reservation. Your reservation system sucks. I had to go to three locations to find the truck after making online reservation
Above my expectations.