Customer Reviews for Brakes Unlimited
(U-Haul Neighborhood Dealer)

480 reviews

2712 Coors Blvd SW   Albuquerque, NM 87121
(1 Building North of Blake)

(505) 242-4145

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 242-4145

2712 Coors Blvd SW
Albuquerque, NM 87121
(1 Building North of Blake)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Alfred Z. 
Rating:
5.0

Very nice person

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO M. 
Rating:
1.0

Listen and provide all information in the quote. Have patience and good customer service. Be up front with customers.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

Rolando S. 
Rating:
5.0

Is good for me

Maria B. 
Rating:
5.0

Really nice and helpful.

Horeb M. 
Rating:
5.0

It took me an hour to get the online to give me a code to unlock the box; this made me hour later & which made me an hour late & then I was charged for that extra time. Not happy about this and may try some thing different if I need a truck to move anything again!

Melissa S. 
Rating:
1.0

The guy was very rude. Would not even try to work with me.

William P. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Viola P. 
Rating:
4.0

Customer did not leave a comment.

Edward Q. 
Rating:
5.0

Very helpful and kind.

Loretta W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
3.0

Was disappointed that I could not get a bigger truck that I had reserved at this location and had to settle for a smaller truck which made moving a bit more difficult.

Judy A. 
Rating:
5.0

Customer did not leave a comment.

RHONDA B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ANDREW W. 
Rating:
3.0

I had to drive over 30 miles into the ghetto to drop trailer off at a closed location. It's not ideal because you don't know if the trailer will actually be taken care of by the personnel or stolen.

James F. 
Rating:
4.0

Make sure all appliances are ready to go by pick up

Cameron Z. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

This location was spot on with the reservation. The original location got what I reserved wrong and transferred it to another location. When I got to that location, I was informed that the location had been moved again and still had the reservation wrong. The final location, which was Brakes Unlimited, was hassle free. He helped attached the trailer and and tested the lights. Dropping off was easy as well. I will be doing business with this location again.

brenda N. 
Rating:
5.0

Great customer service, very friendly.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Daina M. 
Rating:
5.0

The Shop is a little out of the way place could not ask for better service. I will definitely go there for all my u-haul and automotive needs.

DAVID C. 
Rating:
3.0

Finally found somewhere to drop off guy was cool but I had to try 4 different locations before finding somewhere to drop it off

ASHLEY-ELIZEBETH C. 
Rating:
3.0

Customer did not leave a comment.

CALVIN Q. 
Rating:
4.0

Only thing that really turned me off about my experience didnt have anything to do with the location of pick up at all.... The reason i thought my uhaul experience was pretty bad and why i would never use them again is the fact that i was denied from renting at first and i was e-flaged or whatever and required to call the 800 number to clear up my issue.... Well i NEVER have had any issue with uhaul in my life. And sure enough it wasnt me that the issue was with but the person i put as a reference may have had the problem but what the hell does that have to do with me!! I thought it was very unprofessional and just down right wrong to flag me and embarrass me for absolutely nothing!!!! And the call rep even have the nerve to ask me to sorak the my reference like she was there with me?!?! Why would she be there with me?!?!? Yall need to find tgis person on yalls time not me! Like i said NEVER will i rent and never will i recommend your company to ANYONE EVER!

Twila T. 
Rating:
5.0

I went to this location because all the good reviews. I'm glad I went there the man helping was very helpful and nice

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Jorge D. 
Rating:
5.0

The uhaul system was down, but instead of simply shrugging his shoulders, the wonderful man spent an incredible amount of time trying to find a way to help us-and finally succeeded! Definitely above and beyond the call of duty!

CAROL P. 
Rating:
4.0

Customer did not leave a comment.

Erin B. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Excellent customer service.

Loc D. 
Rating:
4.0

Customer did not leave a comment.

Brianna G. 
Rating:
4.0

David was very accommodating and friendly.

VALENTINA M. 
Rating:
3.0

Customer did not leave a comment.

Stefan O. 
Rating:
2.0

Customer did not leave a comment.

Kenneth F. 
Rating:
3.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Very good service and explanations on how to use equipment good service ,thank you

Tony G. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE S. 
Rating:
4.0

the locking mechanism, plate needed replacement. Substituted lock style to secure, minimal impact, good service

Eugene W. 
Rating:
5.0

Customer did not leave a comment.

Winona G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

miguel P. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

Thanks!!!!

Roberto J. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

araceli V. 
Rating:
5.0

In California the rate to get back to OK. was way over priced!!! $866.00 explanation "Supply and Demand" I drove my car from Sacramento to your fellow in NM who was VERY Helpful!!

joy S. 
Rating:
4.0

Customer did not leave a comment.

Ivan Q. 
Rating:
5.0

Very good service over the phone and in person. Would highly recommend this place.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Customer did not leave a comment.

Pete O. 
Rating:
5.0

Customer did not leave a comment.

Prudence S. 
Rating:
5.0

Customer did not leave a comment.

Daryl P. 
Rating:
5.0

Customer did not leave a comment.

ayeisha L. 
Rating:
5.0

Customer did not leave a comment.

Heber D. 
Rating:
5.0

Customer did not leave a comment.

Manuelito G. 
Rating:
5.0

Customer did not leave a comment.

Heber D. 
Rating:
4.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

How can you improve on excellent service?

gerald C. 
Rating:
5.0

Customer did not leave a comment.

Manuelito G. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
2.0

I was told that I could turn my trailer anywhere i needed to found out I could not. Was not happy at all.

William B. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
4.0

Great Customer Service

Cristian P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Sergio S. 
Rating:
3.0

Choose vendors that are more professional in service and appearance. Too many uhauls are operated by businesses and people that are off-putting in how they look or how they perform their service.

Levi Y. 
Rating:
5.0

Was quick and easy to do, from pick up to return, had no problems.

Pete Z. 
Rating:
5.0

Customer did not leave a comment.

Caelan C. 
Rating:
3.0

Very friendly gentleman helped me return my trailer, easy to get to.

David M. 
Rating:
5.0

The whole check in through the phone didn't work. For some reason or another it wouldn't allow us to return truck. It wouldn't pick up my location but location was on.

rhonda F. 
Rating:
5.0

Great customer service ????

Rudy V. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

Had a great experience dropping off truck. Very personable and friendly guy running the shop!

Eddy Y. 
Rating:
4.0

This pickup location was way out of my way. Should have moved the equipment to the location I scheduled the pick up from or compensated me for the inconvenience.

Roy D. 
Rating:
1.0

The man was rude, and unprofessional. it did not come with the ramp like I expected, I was not told that I have to pay for gas, I was not told that I have to pay for insurance, and it was not anywhere 19.95 like advertised. I'm very unhappy with the u haul service and will never use again.

Valerie R. 
Rating:
5.0

all ok, friendly service.

bob M. 
Rating:
5.0

Owner/manager was very helpful and friendly.

Rick P. 
Rating:
5.0

I tried to check the trailer in on-line and had to keep it an extra day because the online check in didn't work. You need to use Chrome and nothing in the Uhaul Share site said that. Very frustrating, I had already unhooked it and had to hook it back up and go home, call T-Mobile to find out why the location on my phone wasn't working when it was on.

Kristen R. 
Rating:
5.0

Nothing. Its a good location, and friendly business.

Wanda V. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Everything is perfect good job

Laura G. 
Rating:
5.0

Awesome service and very friendly

Karen S. 
Rating:
5.0

Customer did not leave a comment.

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN V. 
Rating:
5.0

Customer did not leave a comment.

Dominic E. 
Rating:
5.0

AT THE END OF THE TRIP I WAS TOLL THAT I HAD RUN OVER MY MILEAGE LIMIT I DON"T UNDERSTAND THIS. IF I RENTED THE TRUCK FROM PORTALES TO ALBUQ NM WHY I ENDED UP PAYING MORE AT THE END OF MY TRIP.!! 505-385-3214

Nicolas M. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

joe L. 
Rating:
4.0

Customer did not leave a comment.

Johnny M B. 
Rating:
3.0

Customer did not leave a comment.

kevin A. 
Rating:
5.0

On line check out is confusing.

FAUSTINA C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
No reviews have been submitted for this location.

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