Customer Reviews for Bramble Towing LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bramble Towing LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Brandon B.
Rating:

Customer did not leave a comment.

Ernest H.
Rating:

I will definately rent from Bramble Towing again. Everyone was very helpful in explaining the equipment (6x13 trailer) and hooked everything for me. They also made sure everything was working properly before I left their lot. I've rented from others, but won't again!

Bharat C.
Rating:

Customer did not leave a comment.

Brian A.
Rating:

Customer did not leave a comment.

Joy R.
Rating:

Customer did not leave a comment.

Jill T.
Rating:

The pick up location was fine but it was not our original location. It was very frustrating with all the changes for pick up. We had booked the truck for a 8:15am pickup at a location that opened at 8am but were notified 2 days prior that our location was changed but we could still pick up early. When we got to the new location the office did not open till 10am and our reservation was changed to 10am. We were unable to get the keys even though I had already paid for the entire rental. After several calls to customer service we found a location that was open at 9am. We drove to Bramble Towing to finally get the truck.

Scott K.
Rating:

REALLY FAST WITH ON LINE CHECK IN!!

Russ G.
Rating:

Customer did not leave a comment.

Angela C.
Rating:

Make sure you don't forget your phone when checking u haul back in because you will be charged a fee

Eddie V.
Rating:

Overall everything was convenient and the process for pickup and return was very good.

Andrew S.
Rating:

I returned the Uhaul to the correct location before the 9PM closing time and dropped the key in the designated drop box. I rang the doorbell and asked if I needed to do anything else to verify my truck return, and the representative told me the return was complete. The next day, I received a receipt charging me an extra $20 for an after-hours return despite returning it before closing time. I would not recommend renting a Uhaul from Bramble Towing.

Christopher C.
Rating:

My U-Haul was not prepared for mobile pickup, meaning that I had to wait an extra hour and a half to get the keys handed to me. Additionally, the staff was not wearing masks and we received a comment on how our masks that we were wearing were useless.

Alicia T.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

varna W.
Rating:

Everyone was friendly and acomadated my extension.

STAN K.
Rating:

Small location, but had what I needed and excellent and prompt service experiance.

Daniel M.
Rating:

Customer did not leave a comment.

Ismael D.
Rating:

Customer did not leave a comment.

Howard S.
Rating:

Customer did not leave a comment.

Darryl I.
Rating:

I met one individual who instructed me to just drop-off the keys in the drop box and no need to come inside??

tocajia E.
Rating:

Customer did not leave a comment.

Orly A.
Rating:

Customer did not leave a comment.

adam M.
Rating:

asdf

martin W.
Rating:

Customer did not leave a comment.

David K.
Rating:

Customer did not leave a comment.

Andrew R.
Rating:

Customer did not leave a comment.

Berthena H.
Rating:

Customer did not leave a comment.

Chris W.
Rating:

I was skeptical about using the app and everything, but I would absolutely use it again. It was clean, easy and convenient. The pick-up spot was very easy to find and very centrally located. I would swing through there again, for sure.

delmer H.
Rating:

Customer did not leave a comment.

anthony J.
Rating:

Customer did not leave a comment.

Brenda E.
Rating:

Customer did not leave a comment.

Shanell R.
Rating:

Customer did not leave a comment.

Jeff M.
Rating:

The Bramble location was fine after I was transferred there due to multiple issues at the Eurie Realty location. One of the customer service reps, Jennifer, was incredibly helpful and even gave me a credit after my terrible service with Stephen at Eurie Realty.

PETER M.
Rating:

I was charged an after hours fee because I dropped a trailer off early. The pick up and rental experience was not great either, the office was a mess and the person working the desk had no idea how to use a computer. Worst u haul experience I have had yet.

Jeffrey H.
Rating:

Customer did not leave a comment.

Andrew S.
Rating:

Tim is super helpful.

Erin C.
Rating:

The guy was super helpful and friendly.

Sarosh B.
Rating:

easy and quick. owner was nice. seems like it is better marked as there was a clear U-haul sign. professional, no attempts to upcharge. the truck's existing damage was all marked.

Anthony F.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Customer did not leave a comment.

dawn L.
Rating:

Thank you ??. Happy holidays

Eric S.
Rating:

3 of the 4 tires were under-inflated. 32 pounds when the recommended was 40. But it's been cold lately so I get it, but it clearly showed that no-one was checking it. I only traveled 10 miles so it wasn't an issue.

Diana H.
Rating:

Everything well organized, van was ready when we got there. Tim was very helpful, and all of this with only 24 hour notice. I wish every company was as efficient as you. Thank you...diana hale

Dave L.
Rating:

UHaul office was amongst other towing business and uhaul office was not signed very clearly . It took 20 min to find the right office . The uhaul gentlemen Ken ( I think was his name ) was very helpful once I found him

CODY G.
Rating:

Great experience!

melody C.
Rating:

Excellent customer service! Thank you.

CHARLES M.
Rating:

nothing, they were very helpful without being pushy.

Andrew S.
Rating:

Customer did not leave a comment.

tonya G.
Rating:

Did not provide proper information on the return policy- expected for customer to read the contract instead of explaining what the contract was. Was charged an extra $20 due to not properly going over the contract. I will never use there services again.

PAUL P.
Rating:

Customer did not leave a comment.

Glenn H.
Rating:

Customer did not leave a comment.

Kenneth W.
Rating:

Please actually put the equipment in the truck when a customer rents equipment and is using the 24hr pickup option, so the customer doesn't have to travel to another Uhaul location to get their equipment.

Jennifer B.
Rating:

They did not show us a tutorial of how to use the truck. Also, they did not have the type of dolly I requested. In addition, the truck had some debris inside.

Kimberly W.
Rating:

The people working at this location were rude, unprofessional and deceptive.

Samantha P.
Rating:

Associates were rude and unfriendly. I was truly disheartened by my experience and weighed negatively on uhaul as a company.

Robin B.
Rating:

They were cool explained everything in a short amount of time truck was ready at 900 excellent service

Robert C.
Rating:

Customer did not leave a comment.

David B.
Rating:

Good service and location. U-Haul truck ran really good.

TODD S.
Rating:

For this rental, I needed to coordinate picking up my Uhaul with dropping off my Avis rental car because I do not live in Cincinnati. I scheduled my Uhaul pickup at the Reading Road location, which was literally next door to Avis. I made both my Uhaul and Avis reservations Monday morning, 7/22. However, on Wednesday I received an email stating that the Uhaul pickup location had changed from Reading Road to Montgomery Road. I did not see this email until Thursday (the original email said that someone would "contact me" if the reservation location changed). Either way, I was not able to change my Avis dropoff to a better location relative to Montgomery road. The Lyft ride from Reading Road to Montgomery road cost $20 plus 45 minutes! Plus I needed to drive 20 additional minutes to my final destination where I used the Uhaul. I feel I should be compensated for the fact that Uhaul changed the pickup location without so much as a courtesy call, just an email that was too late to act on. The change cost me $20 plus an hour of my time, and also the inability to get out of Cincinnati before rush hour.

Linda R.
Rating:

There were political signs on the property which makes the atmosphere seem unprofessional. The rep. took a long time to sign me in/process my order even though I spent the time signing in online/scanning my ID beforehand. When my uhaul was rented I was sent out into the lot to find the uhaul without the assistance of a representative. The ID on they keys were faded so I had to try the keys on every uhaul. The equiptment that I rented was not included in the uhaul so i had to go back to the storefront and wait in line to get the equiptment that the rep. stated was already in my uhaul when it was not.

anthony W.
Rating:

Customer did not leave a comment.

Alan F.
Rating:

Customer did not leave a comment.

Leigh G.
Rating:

I was very happy with the whole experience. After reading some of the reviews, I was apprehensive about the whole thing, but it went very smoothly for me, so I'm really happy! Also, the price was less than I had estimated, because I didn't realize the second 100 miles was calculated at a lower rate. Tim, the manager (owner?) of Bramble Towing was very helpful. Would definitely use them again.

Lisa K.
Rating:

The only thing that was a problem is that somehow it was missed that I would return the vehicle late the same day. The misunderstanding was that the 15 ft. truck would be returned 2 hours after renting.

G Daniel K.
Rating:

Customer did not leave a comment.

Mark S.
Rating:

The floor of the van was sticky. There were no pads, no two wheel truck, no slide out ramp. And it wasn't cheap to rent.

James L.
Rating:

Jim could not have been nicer or more helpful. He went out of his way to help me when I had some equipment problems that precluded the initial hook-up.

ray W.
Rating:

The only thing I would change is for the company to make it extremely clear to the renter that even though it's advertised as $20 per day, if asked if you know when you might return and you say probably about 4 , it's not made clear that if you say that they will rent it again and say you be late after when you pick it up. I thought a day meant 24 hours. Thanks

William A.
Rating:

I reserved 4 dozen furniture pads and they were not there on pick up day.

Christopher K.
Rating:

Truck interior was dirty. A thin layer of dirt and pine needles throughout. Ramp was covered in wood chips.

KRISTA D.
Rating:

Customer did not leave a comment.

James F.
Rating:

Customer did not leave a comment.

Craig G.
Rating:

Bramble Towing is just that - a towing and rental business so the facility is not going to be plush. However, the staff was very helpful, my van was waiting and the drop off was as fast as possible.

Christopher B.
Rating:

Customer did not leave a comment.

Jessica F.
Rating:

Quick easy and efficient. Polite employees and no hassle availability.

Kathy S.
Rating:

Customer did not leave a comment.

Robery H.
Rating:

Very easy rental and agent was very pleasant. Would definitely recommend them

JAMES D.
Rating:

Quick, easy and friendly service.

LLIJA R.
Rating:

I have reserved my van 2 weeks prior and the day that I was going to pick it up, was told it will be ready. When I was about to pick up they said they do not have it available and offered a box truck- I have a box truck and do not need one, I want a van. Was told to go to a different Uhaul in another state to pick-up and need to drop it back off there. No offer of compensation or help in anyway. Very bad, waiting on the District Manager to call me back- as I wasted a lot of time just to rent a van.

Hasan L.
Rating:

Customer did not leave a comment.

JAMES P.
Rating:

Customer did not leave a comment.

Alan F.
Rating:

Great location, helpful staff. Thanks.

Brandon B.
Rating:

Customer did not leave a comment.

Aaron S.
Rating:

I was surprised by a cleaning fee that was double what was listed in my checkout. Also, the owner of the property was displaying political signs right above the key dropbox. Due to that, I will not be using this location anymore.

MEREDITH R.
Rating:

Customer did not leave a comment.

HOWARD S.
Rating:

Everything Perfect, no changes needed.

JONATHAN B.
Rating:

I ordered 24 moving pads and a dolly with my truck. Neither were present with the truck at pick up. Movers wouldn't move certain items because of it. Not happy.

Laura K.
Rating:

Customer did not leave a comment.

allen L.
Rating:

Great service and selection of equipment when I need it

Gene H.
Rating:

Customer did not leave a comment.

Juli U.
Rating:

The pickup went fine after a little time spent figuring out how to use the after hours pick up app. Somehow, our order for furniture pads was lost so we ended up going to a second location to pick up pads.

Margaret J.
Rating:

I was not happy with uhaul at all. I spoke with a rep name Devin in which he was no help at all. Please review the call. I was transferred to a person named kristen she was the best. She stayed on the line with me until I was able to get the code. Once I realized that the dolly which I'm being charged was NOT in the truck. I called back and spoke with a Devin again, I was told that I was told no refund would be issued. In which I shouldn't have to pay for. I'm asking for a $10.00 refund

Rob A.
Rating:

Not really sure where the ball was dropped in terms of communication (it may have not been this location's fault, this is just for my overall experience) but when I originally signed up to rent a vehicle I was promptly called to be informed that the location didn't have the vehicle I needed and that they would transfer my request to a new location to rent it (which I was completely fine with). I did the mobile rental so that I could rent it earlier than when they opened up. When I got to the location and went through the steps to pick up my vehicle at 8am, I had a message saying the reservation was never made. I ended up waiting around for 45 minutes until I saw a worker show up, informed him of my predicament to which I was told "I can't do anything until 9 when we open". Whether it was the original representative not sending my reservation to the location or the location not checking on my reservation I did not appreciate waiting almost an hour just to be told to wait longer after expressing what happened. The only reason I gave 2 stars is because when they did open up the worker took care of me first and quickly got me set up to go which I did appreciate.

Tim F.
Rating:

Ask the customer how long you need the truck for to avoid late fees. Unaware until it was too late.

Ronald W.
Rating:

Didn't check tire pressures, one tire had slow leak. Corporate comments: pickup location unclear, equipment not available at preferred location. spent a lot of time on hold & was bounced around to Columbus & Knoxville scheduling before reaching Cincinnati.

Walker P.
Rating:

Customer did not leave a comment.

Raejean W.
Rating:

Worker was very rude over the phone. Hung up on me because I wouldnt let him interrupt me trying to explain why I was confused on the charges. Tried to interrupt me several times like what I was trying to say wasnt important. Nasty tone when talking to me. We brought the truck back with 3/4 a tank and they charged saying it wasn't and they took a picture but the gas gauge said at 3/4 when we dropped it off. Next time i will take my own picture but will never use this location again.

FREDRICK H.
Rating:

Customer did not leave a comment.

mike L.
Rating:

I reserved a 15' moving truck 2 miles from my home to move my son to college. I was informed that the pickup location was moved to another location. The changed location was close to 20 miles away. Due to rush hour traffic it took over an hour to arrive. In addition, it was in the opposite direction of my destination and dropoff location. Highly frustrating to say the least. Not sure what the purpose of a reservation is if you are re-directed to another representative that was such an inconvenience. I don't blame the pickup location but regardless, not satisfied with the experience. If I treated my customers in this manner I would be out of business!!!

Lizette A.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top