It was truly frictionless! Good job fellas!
Michael C
Customer Reviews for Branchport Hose Co 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in online was tricky for me. The tank was not full when I got it. I filled it up before I returned it and still got charged with gas.
Carlie JThe location was an imposition. this was not the original location for my drop off. We actually past that location to get to this one. I didnt understand the change. I did create an inconvenience for me.
Martin WIt’s kind of hidden and no personnel available at 3pm to help close out transaction
Salomon HRental equipment was not provided and required me to find moving equipment and tire pressure was low
Ryan WWay too time consuming, over an hour to sign up, half hour to return. I will never use this service again. Also I left my ezpass in van and Could not get anyone via phone or chat to help me. Was told wait time was 29 minutes, and i remained on hold for well over an hour. I also did a chat and was told wait time was 18 minutes. I stayed on line for the chat over an hour as well. I had to order new ezpass. Very disappointing.
Adele FGreat and loves the 24/7 check in and check out
Michael RPick up at that location vs the original location (at a staffed u-haul dealer) created a nightmare for us. The location was switched by u-haul at the last minute which was bad practice on your part. Don’t let that happen again.
Sara SAbsolutely must have an electronic system that works,for there is no attendant or help at any time
Mirza MIt was not the location I had requested. The phone number given for support was disconnected. Mobile check out process did not work on Android. Had to use a friend's Apple iPhone to complete the transaction.
Virginia ABe sure to enter the correct information into the system. I spoke to a rep and gave him driver name, phone number, and drivers license information and the phone number was never updated for me which caused my so to stand in the cold for 60 mins as I made several calls to get the information corrected.
Matthew PI ordered a dolly and furniture pads for my move, but they were not supplied with my truck.
TIMOTHY LEverything was as promised with no hiccups.
Larry M