Customer Reviews for Branchton Farms

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Branchton Farms

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Daren M. on

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Craig L. on

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Mehmet Y. on

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Michael L. on

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Very nice and helpful to get me on the road!

Tamra J. on

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Was awsome no complaints it went vary smooth n ty for ur services

Joe R. on

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Nothing

Ronald M. on

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Make the Uhaul app more user friendly

Sonal P. on

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ROY G. on

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Krishna V. on

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Alexander T. on

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KRISTINA W. on

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There needs to be a hand jack available- not sure if this is the case of all U-Haul all rental pick-up locations,to assist with the needs of loading the U-Haul onto the vehicle. There was no spare tire to use in case of a flat.

amany B. on

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The truck wouldn’t accelerate it gave me hard time and brakes worst that good either

Johnny C. on

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Hector R. on

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EXCELENTE SERVICIO 5 ESTRELLAS 100% +TKS

Dragan J. on

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DAVIN J. on

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Thank you very much!

Tim Q. on

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On two occasions I returned a trailer to this location, but they didn't record it in the system until the next day, so I was getting emails/calls from U-Haul wondering why I hadn't returned the equipment.

hana H. on

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Great customer service!!! Thanks

claudia J. on

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I will recommend. Location because they have a very good customer service and is fast and easy Thank you

Vanessa R. on

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George C. on

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RYAN M. on

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the ability to access and return the vehicle through online/app was tremendously simple. It allowed me to work around non-standard work hours and still have the same quality service as expected. Great stuff!

Zhongyan L. on

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Todqushia R. on

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Fast and convenient.

Dale C. on

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They have 110%. Greatly appreciated.

Fred L. on

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Addarius B. on

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Jun T. on

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Good Thanks

Max C. on

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Tim Q. on

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travis B. on

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Laura R. on

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Guaranteed rental at 12pm for 6 hours yet it turned into a rushed hour & a half rental!!!

cody Y. on

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shawn H. on

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Gary W. on

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Laxman S. on

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Mary C. on

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Philip H. on

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Need a sign on the office big enough to read from a distance that indicates that the office is in that hut.

Jim J. on

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Victor V. on

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Bridget R. on

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Prasad Babu K. on

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The vehicle I booked is not available. They mentioned they will price match, but didn’t.

Claudia G. on

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scott H. on

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Nicholas M. on

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Raymond S. on

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Larry H. on

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So friendly and took care of my need. They also moved me to a larger truck because of some unseen things on there part but had checked with me previously before I ever got there for no extra charge

Jamal W. on

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Carol P. on

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Great and friendly customer service!

Craig R. on

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Great experience

Carlos P. on

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Scott M. on

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Laura B. on

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Edward H. on

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Parking lot had lot of mud puddles. Put down some gravel.

KATHIRVEL S. on

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There was issue in the invoice and they promised to fix that but they didn’t fix it. I called 4 to 5 times and everytime they say busy with other customer and get back but they did’t. So it’s very frustrating to deal them.

mazen B. on

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Dimas L. on

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Excellent service

Anne Marie S. on

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rafa P. on

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I have to say that I was impress with this location. I dropped the truck at this location late after hours and I was impress when you drive in how every is beet and organized outside. All the trucks and equipment are lined up in place and the drop off area is clean. Kudos to the u-haul team at this location for making a great impression at this location. I also received an email receipt early in the morning confirming my drop off. Thank you for a great service.

Herbie W. on

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Keith B. on

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RAFAEL LEONARDO A. on

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Sai K. on

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Professional and great customer service

Sheena W. on

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Randie R. on

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Joseph G. on

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Tim Q. on

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Sabrina K. on

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Only thing was that the cup holders in the front were a bit gross.

singh B. on

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Very efficient. Owner was courteous and helpful. Would use this location again anyday.

Michael S. on

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Super easy super nice. I will use this location again

SHARON M. on

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Staff was extremely helpful and came in early to help when the app was not working to give me a lockbox key. I would recommend them highly.

marsella P. on

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Collin H. on

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Very nice place, and very nice people!!! her daughter is really cute as well.

Jany P. on

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To open until 6pm instead of 5pm

John A. on

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Owner made it a pleasant and easy experience.

SHERRY S. on

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Karen F. on

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Friendly staff and I felt my business was valued. The truck I rented was clean and up to date. I will definitely rent equipment in the future from this location. I will recommend this location to my family and friends.

Jerry C. on

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Excellent service from the rental location.

Pat C. on

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I love the 10 footer!!! Easier to drive than my 5 speed Miata! Love doing business with the Branchton Farm Crew! Everyone is so nice and professional!

parth S. on

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Horrible scheduling experience. First I had to face "computer issues" for 30+ minutes at pick up because the computer did not recognize my DRL. Then during the end of my project, I was passed from one person to another for 45+ minutes just for requesting a change in drop off location. I felt like I had asked a complex math problem. Horrific experience!

Sai K. on

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Use them several times. Great service

Jerry T. on

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The folks running this location are super friendly and helpful. I would go back there just because of them.

Leasa H. on

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AMANDA J. on

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Linda M. on

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Pat C. on

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Mention to renters that u have moving labor when you make reservation. I see it listed now but didn’t notice at time of making reservation, I am sure I would use your services as my friends pretty much bailed on us!

Belinda S. on

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Paul L. on

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Susan L. on

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Russia W. on

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This was the first time ever renting a uhaul and was not informed that the smaller truck is not equipped with a ramp. I even rented a dolly and was never informed that a ramp is not available.( I paid for a dolly rental I never used) If I was informed about the ramp, I would have went with the next size truck. Did not notice there wasn't a ramp until I stopped at a rest stop on my route. My uhaul location was closed already so I called customer service to see if they could locate a uhaul that was open and ask if I could switch my truck. I was placed on a long hold and was never given a direct answer if I could switch. They told me to call the ones that are open late and ask them. I called the uhaul that was closest to the city I was traveling to, but they never answered the phone. So I decided to keep the truck and try to move my furniture without a ramp. My moving experience was awful and painful both literally and figuratively.

mohammed H. on

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Tiffani A. on

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Mikele was so great in ensuring that I had what I needed for my move!

Denise R. on

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james T. on

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Waited 24 hours for a receipt had to call customer service to finally get one. I will not use U-Haul again because I want my truck checked in at the time that I bring it back and the last two times that did not happen. Anything what happened to that truck within 24 hours someone can hit it someone said break a window out just not the way you do business.

Ronald S. on

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david C. on

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Brian B. on

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Branchton Farms U Haul, was wonderful. Very polite, very helpful and all around good people. Everything was ready and the rental was flawless. I highly recommend them. ( U Haul ) reservations by phone and the U Haul rep on the phone was terrible. She knew nothing and was quite lost when trying to help. She also needs a personality.

Shawn D. on

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I paid for moving blankets which I never received, but other than that, the process was quick and painless. Would recommend this location to anybody. Just be sure to double check if you paid for extra items!

JUAN G E. on

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