Customer Reviews for Branchton Farms

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Branchton Farms

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George C. on

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RYAN M. on

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the ability to access and return the vehicle through online/app was tremendously simple. It allowed me to work around non-standard work hours and still have the same quality service as expected. Great stuff!

Zhongyan L. on

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Todqushia R. on

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Fast and convenient.

Laura R. on

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Guaranteed rental at 12pm for 6 hours yet it turned into a rushed hour & a half rental!!!

cody Y. on

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shawn H. on

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Gary W. on

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Laxman S. on

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Mary C. on

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Philip H. on

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Need a sign on the office big enough to read from a distance that indicates that the office is in that hut.

Jim J. on

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Victor V. on

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Bridget R. on

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Prasad Babu K. on

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The vehicle I booked is not available. They mentioned they will price match, but didn’t.

Claudia G. on

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scott H. on

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Nicholas M. on

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Raymond S. on

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Larry H. on

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So friendly and took care of my need. They also moved me to a larger truck because of some unseen things on there part but had checked with me previously before I ever got there for no extra charge

Jamal W. on

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Carol P. on

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Great and friendly customer service!

Craig R. on

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Great experience

Carlos P. on

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Scott M. on

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Laura B. on

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Edward H. on

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Parking lot had lot of mud puddles. Put down some gravel.

KATHIRVEL S. on

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There was issue in the invoice and they promised to fix that but they didn’t fix it. I called 4 to 5 times and everytime they say busy with other customer and get back but they did’t. So it’s very frustrating to deal them.

mazen B. on

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Dimas L. on

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Excellent service

Anne Marie S. on

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rafa P. on

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I have to say that I was impress with this location. I dropped the truck at this location late after hours and I was impress when you drive in how every is beet and organized outside. All the trucks and equipment are lined up in place and the drop off area is clean. Kudos to the u-haul team at this location for making a great impression at this location. I also received an email receipt early in the morning confirming my drop off. Thank you for a great service.

Herbie W. on

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Keith B. on

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RAFAEL LEONARDO A. on

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Sai K. on

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Professional and great customer service

Sheena W. on

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Randie R. on

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Joseph G. on

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Tim Q. on

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Sabrina K. on

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Only thing was that the cup holders in the front were a bit gross.

singh B. on

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Very efficient. Owner was courteous and helpful. Would use this location again anyday.

Michael S. on

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Super easy super nice. I will use this location again

SHARON M. on

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Staff was extremely helpful and came in early to help when the app was not working to give me a lockbox key. I would recommend them highly.

marsella P. on

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Collin H. on

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Very nice place, and very nice people!!! her daughter is really cute as well.

Jany P. on

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To open until 6pm instead of 5pm

John A. on

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Owner made it a pleasant and easy experience.

SHERRY S. on

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Karen F. on

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Friendly staff and I felt my business was valued. The truck I rented was clean and up to date. I will definitely rent equipment in the future from this location. I will recommend this location to my family and friends.

Jerry C. on

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Excellent service from the rental location.

Pat C. on

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I love the 10 footer!!! Easier to drive than my 5 speed Miata! Love doing business with the Branchton Farm Crew! Everyone is so nice and professional!

parth S. on

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Horrible scheduling experience. First I had to face "computer issues" for 30+ minutes at pick up because the computer did not recognize my DRL. Then during the end of my project, I was passed from one person to another for 45+ minutes just for requesting a change in drop off location. I felt like I had asked a complex math problem. Horrific experience!

Sai K. on

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Use them several times. Great service

Jerry T. on

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The folks running this location are super friendly and helpful. I would go back there just because of them.

Leasa H. on

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AMANDA J. on

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Linda M. on

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Pat C. on

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Mention to renters that u have moving labor when you make reservation. I see it listed now but didn’t notice at time of making reservation, I am sure I would use your services as my friends pretty much bailed on us!

Belinda S. on

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Paul L. on

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Susan L. on

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Russia W. on

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This was the first time ever renting a uhaul and was not informed that the smaller truck is not equipped with a ramp. I even rented a dolly and was never informed that a ramp is not available.( I paid for a dolly rental I never used) If I was informed about the ramp, I would have went with the next size truck. Did not notice there wasn't a ramp until I stopped at a rest stop on my route. My uhaul location was closed already so I called customer service to see if they could locate a uhaul that was open and ask if I could switch my truck. I was placed on a long hold and was never given a direct answer if I could switch. They told me to call the ones that are open late and ask them. I called the uhaul that was closest to the city I was traveling to, but they never answered the phone. So I decided to keep the truck and try to move my furniture without a ramp. My moving experience was awful and painful both literally and figuratively.

mohammed H. on

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Tiffani A. on

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Mikele was so great in ensuring that I had what I needed for my move!

Denise R. on

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james T. on

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Waited 24 hours for a receipt had to call customer service to finally get one. I will not use U-Haul again because I want my truck checked in at the time that I bring it back and the last two times that did not happen. Anything what happened to that truck within 24 hours someone can hit it someone said break a window out just not the way you do business.

Ronald S. on

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david C. on

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Brian B. on

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Branchton Farms U Haul, was wonderful. Very polite, very helpful and all around good people. Everything was ready and the rental was flawless. I highly recommend them. ( U Haul ) reservations by phone and the U Haul rep on the phone was terrible. She knew nothing and was quite lost when trying to help. She also needs a personality.

Shawn D. on

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I paid for moving blankets which I never received, but other than that, the process was quick and painless. Would recommend this location to anybody. Just be sure to double check if you paid for extra items!

JUAN G E. on

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Maresa H. on

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Best experience I’ve ever had!

RUKIYA R. on

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Charles M. on

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Stacy W. on

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mark S. on

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rudy P. on

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No suggestions, everything was great, staff friendly and would gladly use their services again and again !!

jorge I. on

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Zemelia M. on

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So so so pleased with the excellent service I received from Branchton Farms. I just experienced the most stressful move I’ve ever had (Lots of moving parts and miscommunications) and the staff at Branchton Farms was so empathetic and communicative. Long story short, my new apartment would not give me my keys on the originally planned day and then gave me incorrect office hours for the following day to try again... Branchton Farms worked with me to make sure I was properly accommodated during my constantly changing schedule. You guys are great. Thank you so much.

Debra D. on

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Stephanie C. on

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Very cute place, never would have thought it was a uhaul drop off location. I was very happy I found it since It was very convenient to my storage facility. My only concern was i dropped off the truck and handed the keys over on Friday afternoon and you don’t get anything in the form of paperwork showing you dropped it off with the time. But Overall friendly help and no issues here.

Mark K. on

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The left side had no running lights on top or back front of trailer leaked bad boxes were ruined. It did have good tires.

EDWARD G. on

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Michael B. on

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The office is located in a tiny dirty room with one computer and paper everywhere. It doesn’t look like a real Uhaul location. The person renting the truck did not know how to assist when the contract link was not working.

roque C. on

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I was not issued a receipt, I need it to submit for re-imbursement purpose.

lisa M. on

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Adelia M. on

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Angela W. on

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Nothing

Craig R. on

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There was no issues with the location itself. My issue is the fact it took 20 minutes for someone to respond to my chat request while using the Uhual Truck Share 24/7, and then once it was finally responded to I was not given accurate information why the verification failed. The service could be so convenient but if you don't have the resources to back it up, you shouldn't offer it.

thomas A. on

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Patricia B. on

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I was very satisfied with the truck. It was clean, ran great and we were able to finish up our move in a seamless manner. The staff at the Branchton Farms location are friendly and easy to deal with. All in all my experience was excellent.

NANCY S. on

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The truck floor was dirty and there was broken glass as well as some sort of oil or grease on the floor and especially on the ramp which made it slippery. We had a very good experience with this location in December, but this truck was not clean.

David D. on

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Deborah T. on

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I really love the person that runs the location.The experience with her, it was absolutely wonderful. I would highly recommend this U-Haul location. I speak prosperity and blessing over this location . Apostle Deborah Taylor

robert C. on

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Worst company ever they lied to me consistently

Jennanet S. on

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these folks are great, we enjoy their excellent customer service, smile and just overall great attitude.

Mathew J. on

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Cornell P. on

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Gregory C. on

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