Customer Reviews for Branchton Farms

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Branchton Farms

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Mark P.
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I issue with pickup - fast and respected social distancing guidelines

Melvin S.
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Customer did not leave a comment.

Sonia K.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Stephen B.
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Fix your web application. When I was checking in I was unable to upload pictures of the damage to the truck. When I was checking in the vehicle, I was unable to upload the picture of the fuel and mileage.

Arlene K.
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Customer did not leave a comment.

GIG B.
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Less fees

Angelo D.
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Drop off via Mobile App was problematic. Customer should be able to change default location. Cost us too much time, phone calls and etc. to do something that should be easy.

ERROL S.
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The ladies that run this location were fast, thorough, and were really efficient... In and out quickly when I picked it up, and in and out quickly when I returned it...

Kevin B.
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Customer did not leave a comment.

CHERYL B.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

SREENIVAS C.
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Too much dust in cabin. . Cabin area was not even wiped for dust

WILLIAM M.
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The only problem was my reserved vehicle was not available. I was given a larger truck, but I really did not want the larger truck. The area I was going needed a small truck to maneuver. Also, i was only given a $24 credit for this, instead of the $50 guarantee that is on the website. I'm not sure why I was given less than the $50.

Jane M.
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Customer did not leave a comment.

Chiamaka O.
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Customer did not leave a comment.

GREGORY I.
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Stop allowing them to rent trucks as everything they do is a mess! They rented me a dirty truck smelling of smoke and with a sticky soda can in the holder. They charged me for pads they did not have, $28 dollars of gas when I returned it to the same level it was when picked up and charged me for an 8 day rental when I only had a one day rental of 30 miles. They also charged me for oil and tire damages when there were none. I contacted them two times with all the information but they never corrected and returned the anmounts due to my credit card.

john B.
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Customer did not leave a comment.

MICHELLE C.
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This was probably the worst experience I've had with U-Haul. I made a reservation for a truck and a dolly 5 days in advance. When I get to the location they inform me they do not have any dollys on site. This is unacceptable. Had I been told there were no dolly's on this site or they were not available I wouldn't have gone to this location. I was told that I could drive to another U-Haul to see if they had one, which once again is unacceptable because if I go over my estimated miles I will be charged and I am paying for the gas. I shouldn't have to calculate in driving around Tampa to look for a dolly in my estimated mile usage. I don't understand the point of a reservation of certain items if the customer is going to be told they are not available upon arrival. This made my moving experience more stressful because I am unable to move my furniture without a dolly, so it was something that I had no choice but to go out and find once I left the location. Overall, I wouldn't recommend this location based off my experience.

Byron S.
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They were extremely busy when I went into pickup my cargo van and it may have come in and they did not have the time to check it out good. Other than it had a chip in the windshield that we saw as we were pulling out of the lot it looked clean. But as we had it found a Mt dew bottle behind the drivers seat and a receipt behind the passengers seat. The back look clean as two of the blankets were spread out across the floor. As we were cleaning out our daughters house as she died, we ended up getting some pine needles in. After we took out her stuff I started to clean it out I pulled out the blankets to clean them and the black rubber floor mat underneath them was filthy. As I swept them off I saw dirt and fuzz balls along the side corners of the floor and the side panels. I pulled the floor mat over some to be able to get that edge and found that all under the floor mats hadn't been cleaned in quite awhile. I cleaned the edges down but said the heck with under the mats. I then took the van back to drop it off and when I went to check it in my cell phones battery had died and I wasn't able to check in properly. When I got home I called and did a check in and explained all that I said above. I hope the windshield got repaired as it would continue to spider out until it had to be replaced. I understood the time it toke to get me on the road as busy as they were and their service, attitude and professionalism was Great. If the van had been properly been cleaned, and it been dirty in the back for a long time, it would have been a five.

shavette J.
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My customer service was excellent. All employee's went above and beyond to accommodate me with changes during the storm with courtesy, patience and knowledge. Thank you for a job well done. I am a loyal customer. Thank you I was treated like family once again.

Peter Y.
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That was the fastest check out and back in that I have ever had at U-Haul. The staff was very pleasant.

CHARLES I.
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Customer did not leave a comment.

susam B.
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Customer did not leave a comment.

BRIANA S.
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It was impossible to find at night.

Dragomir D.
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Customer did not leave a comment.

DORIS E.
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This location was a dealer, so she had no supplemental supplies. So we couldn't get PO's or a KO. Also I'm an employee and it didn't give her an option to do employee discount, and we couldn't find where to do it anywhere.

RUDY P.
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They are quick, organized and I always chose to use their service. I highly recommend them.

brittany G.
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make it a bit easier to see, the uhaul part of the farm was hard to spot

Jay S.
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Customer did not leave a comment.

DORIS M.
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Customer did not leave a comment.

RONALD S.
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Customer did not leave a comment.

RAUL G.
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Outstanding service.

Gabriel M.
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Excellent and quick service

Rahman N.
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Customer did not leave a comment.

MATTHEW F.
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Customer did not leave a comment.

Kenneth A.
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The dolly I reserved wasn't available but I was still charged. There were two large wooden pallets in the back that I had to take to my house first so I had room for the items I was picking up. I was charged for the additional mileage despite pointing this out to the pickup location. I was charged for fuel even though I returned the vehicle with the same amount of fuel I rented it with. I'd like a full refund for all of these errors. It's not an isolated error. It was multiple errors even after pointing them out before the bill was processed.

lawrance W.
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Customer did not leave a comment.

Anthony L.
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This was not the location we had listed as our preference on the contract. there was an Auto Transport at the location we requested, but we could not have it EVENTHOUGH we called and confirmed with them the day before (Thursday at 1:00pm) that it would be available and they said Yes. We had to drive around Tampa to find the alternate location that had a trailer for us. Added 2 hours to our day... then, when we were diving on the highway, the trailer wheels were either so out of balance, or damaged that the Trailer shook like hell for 900 miles home at Most highway speeds. what a horrible experience!! i was a wreck when i got done..

Andre F.
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Easy and fast service. Manager was very nice.

Jose S.
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Customer did not leave a comment.

Noel W.
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Customer did not leave a comment.

Daniel S.
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Wasn't anyone there.... and I was charged again. Get your shit together U-Haul !!!!

Adrian C.
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Customer did not leave a comment.

louis R.
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Customer did not leave a comment.

George I.
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Owner was super nice and understanding. Great working with her!

Roberto P.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Kimbery M.
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Customer did not leave a comment.

DELORES H.
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Customer did not leave a comment.

Souleman A.
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Very good job thank you

Briana J.
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Customer did not leave a comment.

George I.
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The owner was very courteous and professional. Second time I've worked with BF. Will do so again.

Daniel Y.
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Customer did not leave a comment.

WILLIAM S.
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Customer did not leave a comment.

MICHEAL R.
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Customer did not leave a comment.

Keith M.
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Customer did not leave a comment.

Jessica R.
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I was charged for three days instead of the two that I used. You do everything by yourself without any explanation from staff. They don't have sufficient equipment. Very bad experience and will never be using this location again.

Albert R.
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Spacious, excellent location, superb customer service

jack P.
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Customer did not leave a comment.

Herminia T.
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Customer did not leave a comment.

Thomas T.
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I was assessed a fuel charge on my bill when I returned my truck rental with the same amount of gas that was in the truck when I had picked it up. I feel I should be credited for a fuel charge that was assessed unfairly.

VINCENT D.
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Keep up the good work

Stanley M.
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Customer did not leave a comment.

Antonio F.
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people over there is so nice and professional!!!!

ELAINE S.
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Customer did not leave a comment.

ANTHINY F.
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Very convenient location friendly staff

ROBERT W.
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Always very friendly and professional.

David F.
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Customer did not leave a comment.

DAVID C.
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First location I went to at 9806 Harney Rd, refused to take the trailer, which was very inconvenient and inconsiderate. Second location at 11915 NE US Hwy 301 N was CLOSED and did not provide any contact support as I left a voicemail and NEVER returned my call!?!? Third location located at 15320 Morris Bridge Rd finally took my trailer, however, Uhaul rep was not there and I left trailer with the fruit stand lady that did not provide any documentation that I had dropped off or verified the condition of the equipment?!? Having no idea what the U Haul response would be later pending an email to confirm!?!?!?!?!? So, in summary Uhaul sent on a total of 25 mile road trip to find a drop off location, did not provide any return services, and showed me that U Haul representatives throughout are not professionals nor serious about customer service!

Kim K.
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Customer did not leave a comment.

Ameen A.
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Customer did not leave a comment.

Wilconis C.
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Customer did not leave a comment.

David W.
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Great service

Janet J.
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I have rented from this location in the past and the experience has always been very pleasant. They are kind and helpful. Plan to rent from here again in the near future. I really appreciate the way this location takes care of its equipment and customers. 5stars for sure!!!

ROBERT G.
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Nice area

John N.
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Customer did not leave a comment.

Ryan M.
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Truck Was Blocked In ..Filthy in the bed and on the outside. Luckily A young guy who worked at the farm but not the uhaul part was able to get me the keys to move another truck that had blocked my truck in. wasted over an hour while people showed up at my house to move. I have rented from uhaul a few other times and overall a good experience but this time was very frustrating to say the least.

khalid O.
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Thank you for a good service

Ashley O.
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Customer did not leave a comment.

Eugene R.
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My only complaint is that I wasn't refunded for turning the vehicle in early and filling up the gas tank, which wasn't full prior to my pick up. Therefore I won't be renting from Uhaul again

Erik P.
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Customer did not leave a comment.

Rachel A.
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The key was in the wrong mailbox.

Renel G.
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Customer did not leave a comment.

Sudarshan V.
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Customer did not leave a comment.

Karen C.
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Best experience ever!!!! Rental agent was super friendly and made the stress of moving much less. Will recommend to everyone! Keep up the great work!

Jean L.
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I left my garage door opener in the Uhaul. I called them and they were able to help me retrieve it with a smile. Thank you.

Saleh S.
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Customer did not leave a comment.

Terri G.
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The process was smooth and easy. Thank you for your helpfulness.

Kenan K.
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Great service/Location

Richard V.
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Customer did not leave a comment.

Bessie B.
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Nothing

MICHAEL T.
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Excellent customer service.

Denise B.
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Customer did not leave a comment.

Yasser E.
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Customer did not leave a comment.

Andrew G.
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Customer did not leave a comment.

YASSER E.
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

George B.
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The interior of the truck wasn't as clean as expected

No reviews have been submitted for this location.

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