When I picked up truck and put the key on the ignition, it started low tire pressure RR tire. I called customer service. Thank goodness my daughter was there to help me. She was putting a request for assistance online and since it was already late and it was going to take 90 minutes to arrive we brought truck to the house so we could start to load. When the maintenance person came and checked out truck, he was baffled why it started RR because he saw a nail in front passenger tire. Turns out there were nails in both tires!!!!! Thank goodness we got the tires replaced and have maintenance come out. He was fantastic. However, it is unacceptable that U-Haul would rent a truck with this many issues. Not only is it an inconvenience, but mire importantly a safety hazard! It definitely makes me think twice about renting from U-Haul again.
Michele S
Branchton Farms
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thonotosassa, FL 33592
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice. I just don’t know why I was overcharged.
Elizabeth BThe staff was unable to access websites and customers had to do it from their apps
JOHN SThe windshield wiper was broken on the vehicle and the inside of it was not very clean
MAUREEN BThe app kept messing up when returning the truck. Definitely never doing that again
justin f