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NORBERTO D.
Customer Reviews for Brandon Bike and Mower World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This service was great, but I called and reserve a storage unit and that part was horrible. Next time that I need and storage my last option will be UHaul.
DINIA G.I have been charged 32 dollars extra and no will tell me why!. A regional manager was suppose to call but never has there was a complaint open and misterly close. I am out raged about the whole situation!! I want my money refunded!
DUSTIN F.The customer service is great
yuselki P.Ensure personnel are trained on and/or have a working knowledge vehicle transporters and are able to assist customers with putting vehicles on and taking vehicles off transporters, if needed Ensure location has necessary equipment to assist customers with vehicles being put on and taken off transporters. The location overall appearance and cleanliness was OK for the business and area of location. The business location is a little conjested and located on a small busy street. Overall, Customer service was good and the employee was very professional. The employee tried to help as much as he could within his ability.
Cheryl P.I had completed the check-in process online including payment and providing my driver's license. The Uhaul representative at the location I picked up from insisted on taking my driver's license again as well as paying a second time. It took an hour to complete the process, which included 58 minutes of standing around and waiting on this man. Due to being forced to pick up from a different location, I was promised a $30 discount for having to go out of my way. I picked up at a place that was 20+ miles out of my way and didn't even receive the discount.
Shannon R.NA
KIMBERLY G.Quick and easy drop off location emailed invoice and survey with final Pymt within 24 hours. Would use this location again.
MYKELL C.Concerning that there was no deep cleaning between rentals given this current environment (at least none that was seen).
Christopher H.Quick service, very nice. Would def rent from him again.
Laura W.Unit needed brake fluid.....I had to fill it.
lewis R.Everything was great
MI L.Friendly and timely. Had everything ready.
mark B.very friendly
Charles R.Over charged me
richard K.Check the air
Crystal H.Exelente servicio y el personal muy amable pueden confiar en este lugar al 100% lo recomiendo.
Salvador B.Mobile pickup was extremely difficult and frustrating.
Christopher R.Great location . Very easy to get in and out. Owner is wonderful..
KEVIN O.100 % is. ok
luis V.This experience was excellent!
victor F.Better customer service
Diego M.The man was very friendly and helpful getting us setup and on the road. Also his ship is very interesting and had a lot of cool stuff in it.
HEATHER S.There is only one person and he was hooking up a tow trailer , so I did not get my truck till 45 min late
Angela U.Nice and friendly
Maria M.Very easy to drop off the key and park the truck when my move was complete
Lisa P.Dan was very helpful. I would diffently recommend and would go back if I need to rent again.
Tracy A.Location was great, but I will no longer be using Uhaul ever again. I've ordered over 15 trailers/trucks in the last 12 months (feel free to check my account to verify) and this was my last reservation. Your new policy of charging and additional day for "after-hour dropoffs" is ridiculous. Charging someone who drops off their equipment at midnight for an additional day is insane. The location cannot even rent the equipment again until the following day. It's a pathetic excuse to try to swindle money out of customers who don't keep an incredibly close eye on their receipt. I had to open up the actual receipt itself as your "order confirmation" email does not even send me the amount IN the email. You've lost a customer who quite literally spends thousands a year with you over a pathetic new policy that's meant to do nothing but exploit overly trusting customers.
Will P.It has been a great experience, thanks to all
Hussein S.