Customer Reviews for Brant Fuels
(U-Haul Neighborhood Dealer)

191 reviews

259 Cockshutt Rd   Brantford, ON N3T5L6

(519) 484-2105

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 9:30 am - 6 pm

Services at this Location:

Contact Us

(519) 484-2105

259 Cockshutt Rd
Brantford, ON N3T5L6

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 9:30 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Duncan H. 
Rating:
5.0

Fantastic experience. No delays or abundance of questions. Super convenient during a stressful move.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Gregory U. 
Rating:
5.0

The best in service and vehicles

John A. 
Rating:
5.0

Very good

John A. 
Rating:
2.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Inform customers if there sre issues prior to getting to pu k up your truck. I had a red flag on my account from 4 years ago and only found out about it when I went to pickup the truck. I had 2 other conversations with people from uhaul and neither of the mentioned the flag . It was from 4 years ago when I rented a trailer for a week and dropped it off in Canmore Alberta. I dropped it off a day early and it wasn't registered that it was received until a day late. If the flag was there then I shouldn't have even been allowed to rent the truck. It was straightened out by a phone call but that also delayed me for my move. That was my only issue

Scott H. 
Rating:
3.0

Customer did not leave a comment.

Nicholis S. 
Rating:
3.0

Upon arrival to pick up trailer I noticed the two tires on the trailer were completely flat. Which I was given $2 to use the air compressor to solve that. Also the trailer had no jack to help load or off load trailer to hitch… which made it hard for my wife (7 months pregnant ) to take trailer off… the attendant didn't know how to remove the trailer from my ball hitch and my wife had to wait 25 mins wit 3 kids under the age 6 in -10 till a random other customer who had trailer experience pulled into get gas to luckily help get the trailer off. The experience wasn't very good this time. I'm glad the tires held air long enough to use the enclosed trailer for my purpose. But those tires should be repaired. Thank you

Luke C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Very nice and easy going.

Phuong D. 
Rating:
3.0

Had to wait 20 mins

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
4.0

Customer did not leave a comment.

SEAN W. 
Rating:
1.0

I booked my uhaul move for 9am. At no fault of my own it was changed to another location where you guys changed the time to 515pm. Unacceptable

Cole S. 
Rating:
5.0

Customer did not leave a comment.

Inder S. 
Rating:
1.0

To respect the customer and don't cancel the reservation. It's the worst company in the world

attila R. 
Rating:
4.0

Customer did not leave a comment.

Sandra P. 
Rating:
2.0

The pickup location wasn't labeled properly and I drove right by it the first time. I had to go into the convenience store to find someone to help since I wasn't sure I was even in the right spot. The guy didn't have a mask on and told me he would help me after he finished talking to his friend on the phone. Thankfully the drop off went much smoother, but the different worker still wasn't wearing a mask. This isn't necessarily uhaul's fault, but that was not a good location or experience.

Ariel D. 
Rating:
4.0

I ordered shipping blankets but store had none. No dollies as well.

Ian M. 
Rating:
1.0

Poor communication. I was not informed of changes made to my reservation. My reservation was changed to a smaller vehicle and they also canceled my dolly rentals. If this was communicated to me I would have made other arrangements as this resulted in multiple trips and a overall slower process with moving items to the truck. Horrible experience would not recommend.

Nicholas M. 
Rating:
3.0

Truck was very dirty

Tyler J. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
3.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

george N. 
Rating:
5.0

Aside from the check engine light. The staff and truck were pleasant to work with.

David B. 
Rating:
4.0

have a time frame to prior to the customer's initial reservation date to let the costumer know that the pick up or drop of location has changed ( not three days before the move date). people plan, and letting them know that the location has changed just 3 days before the move would change all the planning, also I called the customer service to solve the problem and when I get angry (and I was angry, I admit) and frustrated I cry, the manager told me "cry as much as you want but that doesn't change anything". I don't think that is appropriate to say to costumer as well.

Shiva G. 
Rating:
4.0

Extremely disappointed with U-Haul, not providing any form of compensation for me having to travel 132 km back and forth to pick up the trailer, not to mention my time lost 2hrs and 20 minutes and gas consumed. The attendants at both locations were excellent, but you U-Haul showed very poorly in providing a reasonable service to me and my family. Not pleased.

JAMESC R. 
Rating:
5.0

Everything works excellent on this location.

Gabriel Hywel N. 
Rating:
5.0

Customer did not leave a comment.

OLIVER P. 
Rating:
5.0

The truck that I have rented is taking over 20 l of gas per 100 km and engine noise is so strong that you can't hear the other passengers Also for two hours driving I had to pay more than 170 cad only for the rental. Pretty steep

Sebastian L. 
Rating:
5.0

We were on a very tight time line and needed extra space for our move from Brantford to Sault Ste Marie. Worked out perfect!

Fred M. 
Rating:
1.0

Rude behaviour told me to shut up over the phone pick was 8 am I was there 7:49 ! No one showed up till 9 am ! Got very late for my appointment ! U haul did not help atall was told to speak to the owner of the location, who was already so rude!! So I dunno what to say

gary S. 
Rating:
3.0

The car carrier I rented required maintenance on the ratchet that hold the tires of the car in place. It took me 30 min to get the right side ratchet to undo. I greased both sides but further maintenance is needed.

DWIGHT H. 
Rating:
5.0

Customer did not leave a comment.

WALTERM F. 
Rating:
3.0

Customer did not leave a comment.

Lewis M. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
2.0

Was charged for furniture dolly even tho the rep who ordered it from a different location for us said we wouldn't be. The dollynwas not on the dirty truck when picked up. Had to sweep it out before loading. Guy at the location said there were some blankets jn the truck. They were wet and dirty. Good thing he was just giving them to us. Pretty sure he just didn't want to take them out of the truck. Our move went well and the truck got us there. Wouldn't recommend this location, but, would recommend UHaul to others.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

Make sure when I reserve a truck for 8 AM that I'm able to get it at 8AM not 2 hours later (10am) also of there isn't any equipment available do your job and contact the customer who is paying 160 dollars for a truck. Also the truck had poor poor steering ability the alignment wsaas Waaaay off this has been the most dangerous and time wasting service I have ever used. And you guys didn't take off taxes when I put my tax exempt card in. Overall experience was HORRIBLE I would NEVER recommend this place.

RYANJAMES K. 
Rating:
4.0

Customer did not leave a comment.

Fletcher C. 
Rating:
3.0

My overal experience was average. The booking dept changed my preference location twice. The clerk at 259 Cockshut road was friendly and courteous. The vehicle was average in cleanliness but the low mileage 15ft truck was very practical and drove pretty steady.

Pamale H. 
Rating:
3.0

The transaction itself was fine. Ways to improve? Hold customers reservations. My reservation was changed last minute to a smaller truck with a different time frame than what i needed. Was very much NOT happy with that.

Christien E. 
Rating:
3.0

Customer did not leave a comment.

Noel W. 
Rating:
5.0

Customer did not leave a comment.

Jodhvir S. 
Rating:
5.0

Everything was good

Linda S. 
Rating:
5.0

get your shit together

Don T. 
Rating:
3.0

Customer did not leave a comment.

Jaiden W. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Was given a different trailer than what was on the contract which led to complications returning it in a different city, and having to wait in a long line of customers to sort out the paperwork.

Todd T. 
Rating:
5.0

The gentleman who helped me out was great. Very helpful

mackenzie L. 
Rating:
4.0

Customer did not leave a comment.

Douglas D. 
Rating:
3.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Car Carrier available

stephen H. 
Rating:
3.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
3.0

Did not have the appliance dolly that I ordered; had to pick up from Renton U-Haul.

CONNOR G. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
3.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

I had to fix the wiring harness as one of the prongs was gone on the hook up to my truck.

Charles M. 
Rating:
5.0

Nothing

les S. 
Rating:
3.0

Customer did not leave a comment.

Dan L. 
Rating:
3.0

I would suggest that pick-ups be closer to where I live. I had to go over 15 kms to pick up my vehicle. The irony is that right next door to my home was a parking lot of numerous vehicles waiting to be used

richard S. 
Rating:
2.0

Location did not report that the trailer had been returned resulting in emails being sent to me from the uhaul recovery department.

Brian L. 
Rating:
5.0

It was fast to drop off the truck I was taken care of right away Thank you

Kim J. 
Rating:
1.0

They said it was fine to be late not that I would be charged for it. I was never given a return time only next day

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

All was fine, met expectations

Eleanor J. 
Rating:
3.0

Customer did not leave a comment.

paula P. 
Rating:
1.0

No time to check trailer out before I took it. Rear lights did not work

CLAYTON L. 
Rating:
1.0

We live in Burlington, Ontario, Canada and was assured that we would pick up in Burlington. Obviously that didn't happen. The person at this location was not organized. It was what I call a “gong show”. If I didn't need it I would have walked away.

Ayala W. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
4.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Just a drop off lot. Nothing much to say

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

R. Edward B. 
Rating:
3.0

Customer did not leave a comment.

Cirstie H. 
Rating:
4.0

We used a toll route (407ETR). We were invoiced by Uhaul in American dollars. This is completely unfair, as we rented a Canadian piece of equipment and traveled throughout Canada. It's unfair to be charged foreign exchange. Uhaul's help line was completely unhelpful. I would not recommend them again.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

SADIYQ M. 
Rating:
5.0

Engine light was on and being a “car” guy I was concerned.

BOB M. 
Rating:
2.0

My last rental experience was the worst experience I have every had. I had to pickup my truck 20 minutes from the location I requested, I even drove by another dealers that had the truck I was using (not open on Sunday). The fuel amount on check out was wrong, I brought to the attention of all 3 reps during my move. The Brant Fuels rep changed my paper and initialed it. I had to drive back to the original requested location to get moving pad. The pads were damp and smelled the same. Lastly I got charged for extra mileage and fuel. As a result of all this, I will only be renting from U-Haul if i have no other options. Rob Thornton

Robert T. 
Rating:
4.0

Customer did not leave a comment.

steve K. 
Rating:
5.0

Customer did not leave a comment.

Deb H. 
Rating:
5.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

Customer did not leave a comment.

Wilma N. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Alice S. 
Rating:
3.0

Customer did not leave a comment.

Terry F. 
Rating:
1.0

The store wasn't open and didn't get there until almost 2 hours. The owner of the store said he slept in because he was drinking until 2.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

Absolutely horrible customer service. The associate had no idea what to do, and essentially handed my husband the keys to the truck without completing any paperwork, no indication about where to drop truck off. When I had called a few days prior about pickup time, someone was supposed to call me back but never did. Just absolutely horrible location.

patricia T. 
Rating:
2.0

Didn't get the truck we reserved. Gave us a location far away from our original pick up and drop off request which led to over mileage.

Jonathan G. 
Rating:
3.0

Customer did not leave a comment.

allen R. 
Rating:
1.0

Scheduled for 7:30 am pick up, but facility did not open until 8 am. This was not communicated, nobody answered the phone when called. 1-800 U-haul number was at least 10 mins on hold each time called. Miserable customer service. Never again.

Simon B. 
Rating:
1.0

No moving blankets on site as per my order, the owner didn't know how to use the computer so he wrote down my credit card info so his son could key it in later. Garbage chip bags and paperwork from previous renter under seats. Cabin was gross smelling. Just a horrible experience. Had to drive to a different location to get my moving blankets. Still not sure what happened to my hand written credit card info.

Callum M. 
Rating:
5.0

Customer did not leave a comment.

GLENN P. 
No reviews have been submitted for this location.

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