Honestly the worst experience, truck was full of poop from an animal or multiple animals and we had to pay the cleaning fee… we didn’t move animals we move our elderly parents
Chris C
Brant Fuels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brantford, ON N3T5L6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
If you allow people to book trucks for 8am pick up make sure there equipment is available at 8am, me and my wife drive 30min to get this uhaul and then had to wait an hr and a half for the store to open because the truck wasn't staged and the key wasn't in the lock box, Made us have to pay movers for longer that day just to wait around.. wouldn't use uhaul again
Gregory HClean the cab and cargo box, repair floor hatch in cargo box. Damage to hatch caused a trip and fall accident loading and unloading. Due to damaged floor hatch we were unable to use the ramp. We cleaned and disinfected the cab for healthy travel. I also took photos for reference. Can submit if need be.
Jennifer vEverything was great.
Scott GBe very careful of this place the owners are scammers. They will not give you any paperwork on picking it up, it was eventually emailed but they are out in the middle of nowhere, so spotty cell service. I took pictures and a video of the fuel gauge and mileage, as well as the condition of the truck, made sure to get the store in the video. The fuel level was 1/4 tank under what was written down previously, but I was not able to compare that until I got someplace with cell/internet service. The person who runs the U-Haul part of the location, is not on location, and if you have to talk to him, it is through the cashier calling him up on their personal cell phone and holding it up while on speaker. Both the cashier and the scammer owner were very rude yelling at me to pay them to fill the tank because “we check the truck thoroughly when it comes in mileage, fuel, condition, blah, blah, blah.” Whatever he could do to keep up his scam. Pretty much called me a liar. But I had video and pics with time stamps and the store shown on the screen. “We make sure it’s correct!” Obviously they don’t, and the fuel level was wrong, there was some wood pieces and a pair of bed frame rails from the last customer, the rear tires were practically bald, (barely above the wear bars so technically within spec).leading to the truck getting stuck in my yard. So surprise, surprise, they lied about checking the cleanliness and safety of the truck too. The scammer owner was implying that maybe i broke the gauge or that it was broken while repeatedly telling me i have to pay him for the fuel. The owner then did not checkin the truck for another couple hours past the return time. So added a second day and doubled the insurance etc. He was trying to get another $222 out of me. This place is being run by liars and conmen. All that said, all the people I called and talked to from corporate were very helpful and obviously found my video and picture evidence compelling enough to reissue a receipt for the correct final bill of just an extra $60 for going over on the mileage. So to whichever bosses at U-Haul I am praising Autumn, Rene and Katiffany for being Canadians who actually do their job correctly and helping one of you customers not get scammed by one of your outlets. Thanks you three.
Wade P