it seems to be a challenge for the 24/7 online pickup to work effectively. having that information match what is online is another issue, as I requested the 24/7 pickup but the app restricted me from starting my rental due to the physical location hours not being open. the app told me that I should have selected the 24/7 option on my rental. When I looked online at my contract, that option was selected. GPS doesn't always detect which location you're at and it doesn't start the rental on time. This is a huge inconvenience when you have previously made arrangements based on a given pickup time. Please put some more engineering and quality assurance into the online mobile applications. they're lacking severelyRyan C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Brantford, ON N3T5L6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
However, I returned the van with the same amount of gas as when I left. Why did I get charged additional gas?Andrew D.
Lock wouldn't open for mobile pickup, had to wait for store attendant to arrive to open it which put me back 30 minutes my movers had to wait. Truck had garbage in it. I would like some money back.Simeon B.
Doing a good job keep it upShane W.
I showed up to pick up the truck at my selected time and had to wait over 20 minutes for the gas station attendant to give me the keys. I told him I made an error when I selected my drop off time and needed to extend the drop off time from 6pm to 10pm. He said no problem, just as long as it's returned by 8am the next day there's no problem and no additional charge. The truck was blocked in behind other uhaul trucks and customer vehicles. I couldn't get out of the lot, so the attendant mad rush drive over a neighbour's lawn and down their driveway to get out of the businesses lot, so he didn't have to shuffle the trucks around. When I got in the truck, the service engine light was on. Pointed that out, but he told me it's fine and just take it anyway. I paid for 2 Dolly's to be included. I was only given one. When I asked the attendant for the 2nd one, he said he didn't have one and "just tell uhaul you didn't get the second one". There was only a 1/4 tank of gas in the truck, which was really inconvenient. I understand if have to put gas in it before returning it, but it was annoying to need to do it immediately at pick up when we were already 25 minute behind schedule because the attendant took so long getting the keys for us. When I dropped the truck off at 10pm everything went fine. The next day I was charged for TWO days of use, instead of one. Not at all the experience I was expecting and absolutely will never rent from this location again.Keri E.