The person behind the counter had no idea how to issue the truck. I picked mobile pickup, but it said ‘no vehicle was assigned, go to the counter’. All employees should be trained if you are a designated U-Haul location. The truck cab was not clean and smelled of marijuana. On a good note: the fuel was under a quarter tank and I was subsidized for that, for that I applaud you!
Sandra R
Brant Fuels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brantford, ON N3T5L6
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Customer Reviews
- 3.5 Average Customer Rating
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Cup holders were dirty & sticky, rear hatch was covered in dirt and fell on me each time I opened / closed it. Didn't have the appliance dolly I paid for.
Mitchell Dthe location is quite out of the way; also, nobody came out to show the trailer to us, it was jsut pointed to us which one it was.
EUGEN GThe back of the uhaul was not cleaned prior to pick up
shirley FI never had an "experience" with U_Haul, and after this non-experience I may never have one. I hope the actual customer had a great experience though.
JAMES D