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Rafael A.
Customer Reviews for Bremerton 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a printer to print out apperceive receipt
Jason R.Great customer service!
DWAYNE E.Super awesome spot. Convenient cause they are a gas station and I didn't have to drive around forever looking for gas.
John F.nothing; this was easy, convenient, clean, friendly and also professional
Carlos C.Everything worked great. Quick and easy to rent and the truck worked great.
ROBERT F.Do not park the trucks so close together that you have to fold the side mirrors on both trucks back to prevent damaging them if they are not moved.
SAMMIE C.It was as smooth as I could've asked for. The only thing I noticed about my truck is the drivers side lighter plug doesn't have power for charging phones. Passenger side worked. So definitely not a dealbreaker.
bill P.Truck ran like shit. It was so noisy I couldn't hear pax.
DONETTE R.Jim is very helpful with the pickup and drop off process.
Donald T.Easy and great to deal with!
Gloria H.The best staff to deal with at this store
Michael J.Great service at this vender.
Thomas C.Although the truck was clean, it was showing its age mechanically. The transmission shifted roughly and the engine sounded more like a diesel. The ramp was also very hard to secure and would have to take a running start to get the latch, to latch. Employees at the gas station were friendly and helpful but were busy attending to the gas station so always had to wait to be helped, both at check in and check out.
Kevin P.Vehicles need to be cleaned inside cab and back area. I swept out lots of garbage, wood chips and screws BEFORE I used it. Truck ran great, good gas mileage. Definitely did the job.
Danya K.Nothing really every time I go there the service is excellent
JOHN J.Nothing excellent service
albie N.Everyone was friendly, the rental was fast, as was the check in. The truck was clean, ran well, and I really appreciated the AC.
James J.The location that we were told to drop off at wouldn't take the trailer, so I had to go in search of another uhaul location who worked with us to release us of the trailer. They were awesome, the experience could have been better.
Tom C.Friendly and very good service. I'm definitely going to recommend this place
Diego V.After hours app is not reliable. Nothing you can do about homeless. I don't feel safe leaving my car overnight or after hours any uhaul location. People at the 76 Union location are fantastic, helpful and professional.
robert O.I was in line trying to check my Turk out for 45 mins when the girl kept pushing off to the side to deal with the customer that are buying stuff
Daniel W.Manager was very helpful. Laptop he was using was very slow to operate.
Kevin B.Greatest customer service staff ready to go the extra mile to assist you.
Pierre T.The tow dolly was not ready at the time we reserved it and had to come two hours later. the dolly was not maintained and needed greasing/oiling badly.
Molly D.inside storage area was not swept. The guy assisting me with the rental pointed it out to me and told me to note that during the online process. I appreciate him telling me. Great customer service at this location.
KEITH E.The price and totaling all together was very confusing. Teller made it seem and explained one way when in fact it was another way. Very frustrating
Britteny M.Train all employees on how uhual items should be done for ease of access.
aimee P.Staff very helpful
Stuart C.The people were super friendly and knowledgeable.
Pierce H.They made the whole process quick and easy. I'll be going back there every time I need to rent a truck.
Cheryl W.Check in and out was quick, the employee was friendly. It was an older truck but still adequate for the job. My only issue was that the back roll up door was partially open when I got it. It was pouring down rain and the floor was wet! I was able to keep our belongings repetitively dry but it made for a slippery floor surface. I slipped a couple of times but fortunately did not fall.
Russell S.Greetings. Please review the record of my recent rental (10' truck, DEC 29-30). I was told by customer service reps that I would receive a discount and that the $175 fee (keys-locked-inside-truck at drop-off site) would be waived due to the fact that my truck experienced a breakdown and I had to wait three hours for roadside assistance and a battery replacement. I lost nearly a half day's work/wages due to this situation. . However, the day after my rental was complete, I received a receipt via email that showed I *HAD BEEN* charged the $175. . This charge is *not* acceptable. At *minimum*, the $175 "cleaning fee" --which was actually charged due to me accidentally locking the key inside the truck cab after returning it to the drop-off location-- was supposed to be waived. . Please check the notes on my rental. I had a multiple customer service calls and texts in Friday the 30th One of those calls was upon return of the vehicle. Due to the vehicle having had broken down and me having to wait roadside for *three (3) hours* for your contracted service provider to come out and replace the battery, tour customer service rep said that the $175 fee would *not* be charged to me. . In addition to waiving that $175 keys-locked-inside fee, I was supposed to get another discount because of the breakdown and having to wait for three hours for service. I lost nearly half a days work due to this situation. . Please rectify this situation with a refund ASAP, and please call me to confirm. My number is 206-963-9653. . Thank you, Airen Lydick
Airen L.Upon returning the truck I filled the full more than what I received the truck at. But this location had a different amount. They charged me, even though when I picked it up it was at half, I returned it above half.
Nina B.Smoothest rental ever. Thanks Zach!
Gayle J.Very pleasant customer service, with the truck ready when reserved. Convenient location.
Steve P.The experience was great. Keep up the good work.
Alicia T.Sanitize trucks because people with compromised immune systems might be adversly affected.
Stephen S.