I had requested that I pick up the truck at Kitsap Way which is closer to my home. I was disappointed to learn that I needed to go out of my way to pick up the truck. I appreciated that U-Haul was able to change the drop off location to a site closer to my home. The staff at the Hwy 303 location was supportive and handled my disappointment very nicely.ELIZABETH R.
Customer Reviews for Bremerton 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BARRY B.
Used online reservation and reserved a 25 foot truck but when I got to the pick up was told they didn't have one available and couldn't find my reservation even though I clearly showed them on the app. And then I rented a 10 foot truck but because I had to do multiple trips I extended the time frame but then was charged over 400 DOLLARS!!! and the truck was clean and full of gas and no damages when returned!! Now I cannot get ahold of a live person to have someone explain why the hell I was charged so much!! Plus the guy waxed the damn interior of the truck bed and I nearly broke my neck while moving my furniture inside the truck. Very very unsafe!! And very very very poor service and then I'm way way over charged and then there is no one to contact to dispute the charge because they don't answer their damn phone!!JESSIE S.
WAS TOO COSTLY FOR 3 HOUR MOVE (64.00)michael P.
1. Have the keys available 2. Let us use the vehicle 24 hrs 3. Do a walk around with customersDANIELLE B.
Include pick up truck rentals! I see them there all the time wth! Would be nice to have that option. I would totally rent a basic pick up truck ie (ford-150) every weekend for my of jobs and projects. Would have given this located 5 stars if but for that inconvenience.BEATRICE M.
The service was incredible, they were so helpful, and professional. I will rent there again. Thx U-Haul !DAVID J.
I would recommend the location, but not reserving a truck online.JOHN T.
They are very friendly and accommodating at this location. Always easy to work with. I will gladly use them again!SHANNA J.
Very little if any the whole team at this location gets a perfect score from me. Thank YouCARLA F.
One of the headlights was out; But, when I left something valuable behind in the cab they called me promptly and are holding the item until I can return. Very kind, thoughtful, people to deal with.JENIFER S.
Customer did not leave a comment.Brock S.
Customer did not leave a comment.george S.
Customer did not leave a comment.SEAN ADAM M.
Owne was friendly and helpfulSTEVEN B.
Customer did not leave a comment.Angela F.
Not really the pickup locations fault- U-Haul provided me a truck almost 1/2 the size of what I reserved. The move cost me DOUBLE what it should have.Neil S.
Customer did not leave a comment.Jon D.
Checkout was fast and efficient and everything was very straightforward. Would use again.Scott C.
Customer did not leave a comment.LEAH T.
Kudos, to Uhaul.My customer service experience was wonderful from start to finish.tonella B.
Nice customer service.David R.
The size of truck was not what we reserved. Very disappointed that we were not told this until pickup.David R.
Customer did not leave a comment.Lorrie H.
Everything was ready to go when I picked it up!!! I totally recommend doing everything online. Makes it so much smoother at pickup and drop off!JENNIFER LYNN P.
Customer did not leave a comment.ronald B.
Customer did not leave a comment.Teresa W.
Customer did not leave a comment.ANNIE H.
Customer did not leave a comment.Eugene V.
My husband hadn't slept for a few days and was not very cooperative With the man in charge. But he worked with my husband and was very encouraging. Thank youChristina K.
Customer did not leave a comment.DYANE D.
Customer did not leave a comment.kerwin B.
Customer did not leave a comment.David T.
We scheduled to pick up the truck at 7:30. We checked in online but didn't get any instruction on how to get the truck. I called Customer Service, I was on hold for 45 minutes. Came to find out, the truck was never staged. The customer service rep transferred us to another location to pick up the truck which is 8 miles farther round trip. We wasted an hour of labor cost of $50.00. My complaint was registered. The customer service rep told me that a supervisor will call me in 3 days to rectify the matter. I never got a call back. Very poor customer service!ellen R.
The rearview window was filmy but everything else was great!Louis M.
Everybody involved was very friendly and helpful.Ericka H.
I reserved a 26 foot truck on Home 8th for June 19th. On the 17th, I get a call from U-haul telling me that the 26th foot truck was not available at my designated location in Puyallup, Washington and asked me if I wanted to pick up a truck in Bremerton instead. In such short notice, my choices were very limited, so under duress, my wife drove me to Bremerton to pick up the truck on the 19th. Two and a half hours wasted. Apparently, a U-haul reservation is not a reservation in their mind but only a lock to prevent the customer from going elsewhere. Crappy way to treat customers. Next time I need to make a move, I will remember this experience.donald E.
I requested a 20ft box van and auto transport in order to move my 2-bedroom house and a car. A day after making the reservation, I was informed there weren't any trailers in the area and that I'd be getting a 15ft van as well. I was very disappointed about the trailer situation since Uhaul considers my 2009 Mercedes ML63 incapable of towing a trailer so I'll have to make other arrangements to get my other car home. Plus I couldn't fit all of my large items in the van provided so I'll have to make at least 2 more trips in our own small truck.Stephen M.
The oil change was due...Louis M.
Customer did not leave a comment.Carson R.
Customer did not leave a comment.IAN O.
The signs said someone would come check it in. Didn't happen and the online checkin is slow.Wayne W.
Customer did not leave a comment.Nicolas S.
Customer did not leave a comment.Eric F.
It wasn't the location as much as it was UHaul itself. I rented a 20 feet long truck for a cross country move. The night before I was to pick up the truck, I get a call that there isn't a 20 feet truck available and I will have to take a 15 feet long truck. But I can have a trailer, too. At cost. This really messed everything up as I was making a big move and needed that bigger truck. I didn't want to take a trailer as I've never towed a truck, let alone with a big truck. I wasn't able to take everything I needed to take on a long move and will now have to complete another move with another truck rental. I have since talked with others who said that the same thing has happened to them. It is hard to make plans, know that you have this much to move, and the night before you are downgraded to something smaller. Not good business. Jut be aware that this could happen to you, too.Lisa C.
Because of near location I get my job more easier to pick up the storage shed in Lowe's and dropped off back in no time. The people inside the Store 76 is outstanding and helpful. I will recommend this to my friends and relatives.Thank you for your support and be safe.RAUL A.
Changed my pickup location last minute which was nowhere near my house and then didn't add on the free extra mileage I was promised when they changed the pickup location. Not happy with the service I payed for.Devon M.
Customer did not leave a comment.matthew L.
Customer did not leave a comment.Suzanne K.
Parking brake wasn't functioning properly as I put it to the floor and it still did not hold the truck still.Louis M.
Customer did not leave a comment.Daniel C.
Keep up the good work. All staff were very nice and helpful.Ralph C.
They were great people thereSean O.
Customer did not leave a comment.Betty R.
Customer did not leave a comment.Sean O.
Add this location on your website. They were terrific.Liane B.
The staff was super helpful and kind! Patient and very observant to all that was accusing during the rental process. Make the renting process extremely easy.Chanika C.
Staff was very friendly and helpful.Jeri H.
Customer did not leave a comment.Paul S.