Check in and out was quick, the employee was friendly. It was an older truck but still adequate for the job. My only issue was that the back roll up door was partially open when I got it. It was pouring down rain and the floor was wet! I was able to keep our belongings repetitively dry but it made for a slippery floor surface. I slipped a couple of times but fortunately did not fall.
Russell S.
Bremerton 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bremerton, WA 98311
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Customer Reviews
- 4.5 Average Customer Rating
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Greetings. Please review the record of my recent rental (10' truck, DEC 29-30). I was told by customer service reps that I would receive a discount and that the $175 fee (keys-locked-inside-truck at drop-off site) would be waived due to the fact that my truck experienced a breakdown and I had to wait three hours for roadside assistance and a battery replacement. I lost nearly a half day's work/wages due to this situation. . However, the day after my rental was complete, I received a receipt via email that showed I *HAD BEEN* charged the $175. . This charge is *not* acceptable. At *minimum*, the $175 "cleaning fee" --which was actually charged due to me accidentally locking the key inside the truck cab after returning it to the drop-off location-- was supposed to be waived. . Please check the notes on my rental. I had a multiple customer service calls and texts in Friday the 30th One of those calls was upon return of the vehicle. Due to the vehicle having had broken down and me having to wait roadside for *three (3) hours* for your contracted service provider to come out and replace the battery, tour customer service rep said that the $175 fee would *not* be charged to me. . In addition to waiving that $175 keys-locked-inside fee, I was supposed to get another discount because of the breakdown and having to wait for three hours for service. I lost nearly half a days work due to this situation. . Please rectify this situation with a refund ASAP, and please call me to confirm. My number is 206-963-9653. . Thank you, Airen Lydick
Airen L.Upon returning the truck I filled the full more than what I received the truck at. But this location had a different amount. They charged me, even though when I picked it up it was at half, I returned it above half.
Nina B.Smoothest rental ever. Thanks Zach!
Gayle J.Very pleasant customer service, with the truck ready when reserved. Convenient location.
Steve P.