Customer Reviews for Bremerton 76
(U-Haul Neighborhood Dealer)

214 reviews

4804 State Hwy 303 NE   Bremerton, WA 98311

(360) 377-0832

Location Hours

  • Mon: 8 am - 8 pm
  • Tue-Thur: 8 am - 7 pm
  • Fri-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(360) 377-0832

4804 State Hwy 303 NE
Bremerton, WA 98311

Services at this Location:

Location Hours

  • Mon: 8 am - 8 pm
  • Tue-Thur: 8 am - 7 pm
  • Fri-Sun: 8 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

didn't let us know about the deposit so slight panic making sure we had enough money

michael S. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Excellent service.

James S. 
Rating:
4.0

First truck was ok, hadn't been washed in a while. Second truck was not so good. Exterior was dirty, had a lot of minor damage with tags applied. Has a major exhaust leak. Could smell it inside the cab as well as in the back of the truck. I had a major headache by the end of the day. The timeline I was on didn't allow me to return it for another vehicle. ABS light was off and on for most of the day. I my opinion, this truck needs some major service work and shouldn't be on the road. The steering is sloppy and I wouldn't recommend anyone with little or no experience drive it.

Mike D. 
Rating:
3.0

The trailer was beat up old little maintenance nobody cleans or checks anything. And charge a fortune. Uhaul has gone way down hill.

Alan W. 
Rating:
4.0

Great experience

LINDA H. 
Rating:
5.0

Excellent & friendly service team. Thanks y'all.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Bernadette C. 
Rating:
5.0

OUTSTANDING CUSTOMER SERVICE! The folks at the 76 Station at the corner of RIddel and Hwy 303 in Bremerton, WA, were FANTASTIC, SECOND TO NONE!! Really nice experience and I will definitely be using this location for my next U-Haul!

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
3.0

They were excellent help.

Donald T. 
Rating:
3.0

Seriously, a little bit of dust and one fuchsia blossom is not equivalent to "you did not Sweep!". We swept. We missed a small amount of _dust_ and one fuchsia blossom. Then she handed me a broom. Ugh.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Chuck R. 
Rating:
3.0

The guy was friendly and worked quickly to get me on my way. Bummer that the back of the truck was opened and it looked like maybe some iof the local homeless had been in there for shelter. Other than that, great experience!

Shawn L. 
Rating:
3.0

Truck beat up, ran horrible. TOO EXPENSIVE

Joe D. 
Rating:
5.0

Customer did not leave a comment.

stephen A. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Maybe sanitize more

Haley M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

HAROLD Z. 
Rating:
5.0

Customer did not leave a comment.

Terrie W. 
Rating:
5.0

Customer did not leave a comment.

Norman J. 
Rating:
5.0

Very nice people

Johnny M. 
Rating:
3.0

Customer did not leave a comment.

Palmer S. 
Rating:
5.0

The service at this location was pretty quick and convenient. No complaints.

Jerran S. 
Rating:
3.0

Customer did not leave a comment.

Andres D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Was out of the 76 station on warren ave in Bremerton, friendly staff and no hiccups in the process. Will be going back to this location if I need any haul services.

Matt S. 
Rating:
5.0

Great experience.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

emiley L. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

The steering wheel was grimy. My wet wipe was black. Probably never sanitized. Other than that, the unit was clean.

Linda R. 
Rating:
4.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

Alexus H. 
Rating:
1.0

The truck they wanted to give me had a broken door that I could not physically lift open. I had to request that they give me something else. They upgraded me to a truck that was 7 ft longer. This made driving alot harder for me. They knew the door was broken and tried to rent it to me anyways. Pretty dishonest. If your truck is broken, don't rent it out.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

My online check in did not work. When I signed into the online chat I was put of on hold. The estimate said 6 minutes or so....I ended up waiting over 15 minutes staring at the screen so I don't miss it. Suddenly I saw a furry of messages from the agent saying since I wasn't there he had disconnected. That was blatantly false! I was sitting there staring at the screen and he gave me NO chance to even respond. I then had to call the main U Haul number because the online check in wasn't working for me. The first operator after 15 minutes of trying could not help me and said she was transferring to me a different customer service number....I was put back to the beginning of the queue and again put on hold 20 minutes or so. The lady finally was able to help me. Both the first lady the second lady were nice and courteous. All said I wasted about 2 hours....most of my evening trying to complete my online check in. This should be addressed.

Sunit S. 
Rating:
5.0

The staff was friendly, but upon opening the door to start the truck; the cab smelled like cigarette smoke, the maintenance of the truck is poor.. The fuel economy needle was everywhere. I informed the staff, and they know about it. Seems they dont do anything about it, not only screwing the vehicle up, but also doing the same to their customers.

Kyle R. 
Rating:
5.0

Friendly & professional team. Thanks y'all.

JONATHAN E. 
Rating:
4.0

The truck and pick up location was great. Your Uhaul.company..not so much. You changed locations on me without notice. And I got 2 different amounts to an old fee I didn't know I owed. Never got that notice either. I am totally pissed at you. You cost me extra time and money for gas. I think I should be reimbursed. To be honest

terri K. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
4.0

They add a cleaning fee when I returned the truck cleaned, plus the add a rate rental that wasn't in the beginning of the pickup

Luis B. 
Rating:
5.0

Great people to communicate with and work with thank you

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Harry T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Not a particularly good value to rent a small truck for a few hours. Because of the cost, U-haul is always my last choice for local truck rental.

Robert H. 
Rating:
2.0

Staff very rude, did not offer assistance when I reported a problem with a tire. Staff just kept telling me that they didn't help with tires, then told me to file a claim and walked away. Never said to contact Roadside Assistance. Had to extend rental.

Jackie D. 
Rating:
5.0

you guys been great and yes i will let friends know about this place great service and good food and very friendly service

gregory B. 
Rating:
4.0

The back part of the truck smelled so bad I had to disinfect every item that touched the floor and returned the truck after one trip. Trucks should be at least inspected in between rentals. The previous renter should have been charged for the cleaning.

MICHELE O. 
Rating:
5.0

Customer did not leave a comment.

george J. 
Rating:
5.0

Nothing, this location is perfect!!!

Romero T. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P. 
Rating:
3.0

I dropped off the truck the same day around 8:30 p.m. which was 30 minutes after the listed business hours. You are charging me $21.84 extra for this, even nowhere in the contract does it state that there is an additional charge for after hours, plus I could have kept the truck 2 more days!

Ingrid S. 
Rating:
5.0

Customer did not leave a comment.

Will P. 
Rating:
3.0

This location does not have any equipment other than the trucks. And boxes or other equipment cannot be rented or bought here. I reserved to get other equipment, however I wasn't even told I could not get it here or to go to service center on Wycoff for it.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

SEAMUS H. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

I would have preferred to rent a pickup truck, but i understand they aren't rented as often as box trucks so its silly to keep one in your limited space. The box truck was a bit overkill for what i needed to do, but the location was just too great to go anywhere else.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

Russ S. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

Staff was very quick and efficient for both check in and check out. Will be renting from here again.

Jackson T. 
Rating:
2.0

Customer did not leave a comment.

Sydni A. 
Rating:
5.0

Radio did not work

Ken B. 
Rating:
5.0

Nothing excellent service

albie N. 
Rating:
5.0

Rental assistant was personable and helpful. Great job!

Rian G. 
Rating:
4.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

It was way better than the U-Haul location on the other side of Bremerton, much quicker and I didn't get the call that they didn't have my equipment..... Great guys.

KIMBERLEY M. 
Rating:
5.0

Great people working. In and out fast. Will go there again if the need arises. I've been to Uhaul exclusive places and not had as good of an experience as I had at this 76 station.

Brian S. 
Rating:
3.0

Add more one way.

Ethan P. 
Rating:
2.0

Agents were not masked.

BRENT B. 
Rating:
5.0

Wanted to commend Paul over at this location who assisted us. Great customer service.

RON-REX BAGOS M. 
Rating:
5.0

We've met more of the staff at this location and our interactions with them have also been positive. In a time where people everywhere are feeling more pressure due to the political and social climate, as well as the pandemic, kindness is a bright light — especially when they are providing a service for those in most likely dealing with extremely stressful events in their lives.

Joan O. 
Rating:
5.0

I'm sure everyone has horror stories, but our very sudden move had days of snow and very unpredicted need to change our rental from 1 day to 3, asking and praying for an extension each day. This location is in a gas station so phone calls were a bit hectic and there was a bit of a wait during pick up and drop off, but everyone we talked to was kind, patient and helpful. Paul was the person I worked with during drop off and he was a wonderful ending interaction to the rental experience. We are finding ourselves in another bind and need to rent another truck for the last stretch. This location didn't have the size we needed this past weekend and instead of risking going to a different place, we did what we could with our vehicles until what we needed came available. This will be our go to location unless our experiences change with their customer service. We very much appreciate kindness!

KYLE R. 
Rating:
3.0

Customer did not leave a comment.

DUWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

Sandy D. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
4.0

Customer did not leave a comment.

Cedric G. 
Rating:
3.0

The gas station is a little run down, but my truck was in great condition.

Will P. 
Rating:
5.0

The uhaul rental was very expensive. I only used it for 6 hours and put less than 30 miles on it and I had to pay $120.16. Pretty expensive if you ask me.

HARRY KAZU T. 
Rating:
5.0

No need to improve. every thing was easy peasy.

MARGARET S. 
Rating:
5.0

Manager was so nice and the store itself was so clean and friendly employees. I have to say, not at all what I expected for Bremerton but will gladly return!

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

HEATHER W. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

DAWN A F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Great service and very clean

Geoffrey S. 
Rating:
5.0

Asked for a rental day of and we got a 20 foot truck that worked great.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO E. 
Rating:
4.0

Centrally located and helpful staff. Easy to get in and out, no hassles!

Michael D. 
No reviews have been submitted for this location.

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