Customer Reviews for Brentwood Spirits
(U-Haul Neighborhood Dealer)

39 reviews

8621 Winton Rd   Cincinnati, OH 45231

(513) 521-1795

Location Hours

  • Mon-Thur: 10 am - 7 pm
  • Fri-Sat: 10 am - 8 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(513) 521-1795

8621 Winton Rd
Cincinnati, OH 45231

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 7 pm
  • Fri-Sat: 10 am - 8 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

SANFERNETTA B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

CANDICE L. 
Rating:
5.0

Customer did not leave a comment.

JOYCE K. 
Rating:
4.0

It was a little hard to get the key from the lockbox. Other than that, the staff there was awesome.

Marlo T. 
Rating:
1.0

When I got there, I had to wait for the entire liquor store to be served before I could be addressed because only one person was working. When I told him I needed to pick up my UHaul, he said he didn't believe he had any trucks and stated that he didn't realize one had even been checked in. Without going out to look at the truck or review anything, or without stating that my receipt would be emailed to me - without any instruction whatsoever, he gave me the keys once he'd found my reservation. After looking the truck over briefly (because I was running behind from having to wait for the whole store to be served) - I left for my destination. Upon arrival - the truck was parked differently and I found it to have a flat tire. The inside of the truck was muddy. Otherwise, the truck itself was well maintained. However, I was told I'd have to wait one hour for a maintenance man to change the tire and waited for three hours. Overall, the experience was incredibly poor and lacking. It left much to be desired and I would not recommend this location nor UHaul to anyone.

Courtney M. 
Rating:
5.0

Excellent service!

KAREN R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Owner is very friendly and helpful

ROBERT H. 
Rating:
1.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

TRACIE N. 
Rating:
3.0

The lady worker was nice but hard to understand over the speaker phone. I was charged for piece of equipment that I didn't get. They forgot to remove it from the bill but said they would.

MARRISSA J. 
Rating:
5.0

Very friendly and helpful.

Tim S. 
Rating:
4.0

The location was perfect and I felt safe in this area however there needs to be more information given while using the mobile app check in/out or I missed the directions. It took me 45 minutes to figure out how to get into the truck of course that cut down on my rental by one hour. At check in it says make sure your location service is turned on however the directions need to say clearly make sure your location service is turned on for your U-Haul app. Also the directions need to state clearly where to pick up and drop off your key. Those were the things that I didn't like. Now I did like the fact that once asked to view your vehicle and compare to the picture shown on the app that you could up load a picture. There was some damage done to my truck and I had to up load a picture of that. I also did like the fact that I could pick up the U-Haul at 8 and nit have to wait until 10 when most uhaul buildings open. If I was asked to rate my experience with the app I'd have to give it D only because of my experience of how long it took me to get into the truck and not knowing exactly where to pick up the keys. If you are going to use the APP I'd advice you to get to the pick up area at least 20 minutes early to start the check in process, make sure your location is turned on for your U-Haul app, and start the check in process. Good Luck

Lynda M. 
Rating:
5.0

Very nice n friendly

Arthur S. 
Rating:
4.0

Nothing, just stay consistent!👍🏿

RONALD F. 
Rating:
3.0

This location was also significantly out of my way. Despite having a drop location a half mile from my house I had to drop off at a location that was 10 miles from my house and in a shady part of town. Because of the delay in getting the truck in the beginning, I also ended up having to drop off later than I wanted; venturing into a shady area of town late at night. This rental was a terrible experience.

JENNIFER C. 
Rating:
5.0

Better signage to show location.

Billy D. 
Rating:
1.0

The engine light was on. I was glad I had a short distance to drive it. I think it's unprofessional to rent out a vehicle when clearly something was going on Engine lights come on for a reason.

SHIRLEY C. 
Rating:
2.0

Customer did not leave a comment.

Renita D. 
Rating:
5.0

Customer did not leave a comment.

Shawndale T. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

I did not like that there wasn't a specific sign stating to get the key from the liquor store. I walked back and forth countless times before figuring it out. Better signs needed.

Aries C. 
Rating:
5.0

Service was quick and very nice. Transaction was very profiessional. Thanks

HENRY R. 
Rating:
1.0

First time I rented from this location it was so bad I was refunded. This time, April 6th, I needed a truck for about 5 hours. I requested it for 6 hours, just to be sure. I picked it up at 10:00am and returned it at 2:37, same day! They are so busy selling alcohol that the guy just took the key and said I would get an email. Sure enough I get the receipt today in an email and charged for 2 days! It does not say much for this company when any business can be a U-Haul pick up!

BEVERLY S. 
Rating:
5.0

I was completely satisfied. The employee was very professional.

HENRIETTA B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

DARLENE B. 
Rating:
1.0

Make sure has is checked in a flat surface, we were charged for not filling up the tank. We only drove 14 miles. Are your trucks that old that they burn 1/8 tank for 14 miles. And yes we replaced the gas. Never again.

MARK E. 
Rating:
4.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

CARRIE A. 
Rating:
1.0

Customer did not leave a comment.

ANDREA B. 
Rating:
3.0

Update the maintenance of your trucks. Put correct information about customers into your system.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Clauzell R. 
Rating:
5.0

Very good

Danilo R. 
Rating:
5.0

Make sure the Uhaul website has the correct hours for the location. We made a reservation to pick up a truck at 11am, but when we got there, the sign said they would be open at 12 noon. Waiting around for an hour was really annoying.

Nadine B. 
Rating:
1.0

Truck was extremely dirty, poor customer service and most of all the truck seems to have transmission issues and no power at all barely driveable. Terrible experience

NICHOLAS G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top