Customer Reviews for Brentwood Spirits
(U-Haul Neighborhood Dealer)

Rating:

5.0

Harry was extremely personable and helpful. Thanks!

Rating:

1.0

Vehicles front bumper was hanging on by a thread, vehicle was dirty at pickup, and we were overcharged on mileage.

Rating:

3.0

They over charge on the milage, charge me a late fee, when it was return on time, this place is a joke !!!!

Rating:

3.0

They are trying to charge me an extra $142.00 and the truck was clean and on a half tank of gas just like I got it. I delivered the truck after hours so I didn't see anyone or see if the location was clean and inviting.

Rating:

5.0

Fast and easy transaction, would recommend this location

Rating:

3.0

Clerk was distracted by liqour counter customers. Had to call for help from the back about my reservation while speaking another language. Reservation issues. Multiple emails outbound, but had to call to request final receipt over 24 hours later. Charged for fuel even though I filled up less than a mile away.

Rating:

3.0

The ramp was missing from the truck made it difficult to move appliances

Rating:

5.0

Great customer service.

Rating:

5.0

All good

Rating:

3.0

I was not charged fairly. Unless some money is returned to me, as explained, I was charged far more even though I returned the vehicle Ling before it was due, no problem, and u had put in gas. I was charged far over the quote.

Rating:

5.0

Nothing can improve every thing are good

Rating:

3.0

Driver’s side view mirror was busted and unsafe with broken glass hanging on and I couldn’t use it to help drive. It was also a very rough ride and probably the worst uhaul I’ve ever driven. It had no power to climb even the smallest of inclines and struggled just taking off.

Rating:

5.0

Everything went perfect. Staff was very helpful and professional.

Rating:

5.0

Nothing can say everything good

Rating:

4.0

No dolly in the truck but it was ok

Rating:

5.0

Make sure add on are already in truck, so customer wont need to ask for them

Rating:

1.0

This location overcharged my account. Gas was charged and the gas needle was misread on the contract.

Rating:

4.0

Staff was friendly. Odd to be inside a liquor store.

Rating:

5.0

There was damage to the side of the uhaul that I saw on pickup. What I didn’t see was the crack on the top right corner that allowed rain to get into the uhaul and damage my items.

Rating:

5.0

Fast and easy service! Thank you

Rating:

4.0

They need more people to take care of u hAUL BUSINESS. We went out of there with no receipt of purchase and didnt check mileage. I forgot to take a picture of mileage going out. Only had the truck 2+ hours.

Rating:

2.0

Overcharged. I paid 29.95 for 6 hours. I used it within that time. Mileage is right and coverage fee is right. But why did he charge me a $25.00 cleaning fee? He said for not folding the blankets! They were not folded when I got them. I was planning on around 79.00 and it was $105.14. Never again will I go there. Nothing was said about rental tax of $7.60 either. Never again.

Rating:

5.0

Everything was Awesome

Rating:

1.0

The truck was dirty with dead leaves and I was charged a fuel charge even though I put more fuel in it than I used. I am greatly disappointed in the overall experience and lack of care.

Rating:

1.0

Lock for key release was old and jagged. It took almost 50 minutes to finally get through to customer service and get the key box to unlock. After slicing my hand open twice and my daughter slicing hers once, we got the raggedy lock opened. Customer service was zero help and had a poor attitude and couldn’t care less that I lost a $200 deposit that was paid to movers who waited over an hour for me to arrive with the truck. It smelled like smoke and then you open the back and there is no utility dolly inside after paying for it when I reserved the Uhaul. By far the worst, most mismanaged, disorganized experience I’ve ever had. I will never rent from Uhaul again. Strongly suggest you find better signage so customers can locate key boxes, better locks so customers aren’t injured and required to get tetanus shots, and find better customer service representatives.

Rating:

4.0

Great

Rating:

2.0

I registered online to use a truck from the Brentwood location for 9:30am. At 9:30am the online browser said I needed to wait till 10 am because that’s when the location opened. As I check in to pick up the truck the person was taking long and asking questions that were already answered in my registration form. The way he asked the question made it seem I was adding on to what I paid for. He also said he was “confirming” but he didn’t say anything from the information. That was on my registration. This process took so long I was 1 hour behind from where I needed to be. I did not receive the truck at 9:30am which I registered for. I received the truck at 10:30am.

Rating:

3.0

Fast drop service

Rating:

1.0

Keys were not available for the truck so I was unable to rent the truck. I was still charged and am told that the truck was driven 16 miles. I spoke to customer service on the day and told them that the keys were not there. I was told they would cancel the reservation. I was unable to get into the truck or drive it. I did not touch or move the truck. Overall bad experience as I was not able to use the truck and then on top of that I am being charged for it.

Rating:

4.0

Easy pick up and drop off. A great price and experience. I will definitely use this location again for future needs. Thanks!

Rating:

4.0

The size truck that I confirmed was not there. The customer that had rented it out kept it an extra day so I had to do 2 loads. They did offer me a larger one but I was afraid to drive it.

Rating:

2.0

I left the truck with more fuel than when I started but was still charge for 2 gallons. Also there was some broken glass on the door jam when I picked it up and somehow I was charged a $25 cleaning fee. I have used other uhaul locations NUMEROUS times before without any issues. Not happy.

Rating:

5.0

We had bought some furniture from an estate sale, and our SUVs were not going to be large enough to get them. We had a narrow window to pick the items up. The Transit van was perfect, and it was really convenient to get. Brentwood Spirits handled the transaction very well, on both the front and the back side. I am really happy with the experience.

Rating:

1.0

You can start with being an honest Company. I returned the Uhaul in the same condition it was picked up in. But your company charge me a cleaning fee. And double charge for Gas. I wouldn't recommend this Uhaul company to anyone. And plan to never use them again. I will make sure all my family and friends are aware.

Rating:

4.0

Nothing at present

Rating:

4.0

Workers was extremely friendly and understandable. Great customer service!

Rating:

5.0

I was very pleased with the staff and services . I will definitely rent from this location again in the future!! This was my first time renting a UHaul personally. Derrick was awesome and patient in assisting me with all my questions!!

Rating:

4.0

However, there was a charges of $21.00 added to my bill for gas. I don't understand because we put gas in the truck before returning it.

Rating:

5.0

No improvement needed.

Rating:

5.0

The man who waited on me was knowledgeable and helped me process quickly. The return went as well

Rating:

5.0

Extremely friendly. Quick service. No surprise charges. Will definitely return here again fir a truck rental.

Rating:

4.0

I didn't have the dolly in the van as expected. I called and they said they would take it off my charge. The rep was extremely responsive. I had a great experience.

Rating:

2.0

trucks gas gage was broke and tire low on air

Rating:

5.0

It was very clean and all in all together no complaints thank you for everything

Rating:

1.0

The rental agreement was for $20 a day I rented for 48 hours when I received the final bill it was $100 I'm irate! The mileage driven with less than 30 miles. What a scam!