Customer did not leave a comment.Robin S.
Customer Reviews for Brentwood Spirits
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45231
Services at this Location:
- Mon–Sat10 am–5 pm
- Sunday11 am–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Linda L.
Customer did not leave a comment.CRYSTAL B.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Eli D.
The truck was dirty with dead leaves and I was charged a fuel charge even though I put more fuel in it than I used. I am greatly disappointed in the overall experience and lack of care.Kristofer R.
Lock for key release was old and jagged. It took almost 50 minutes to finally get through to customer service and get the key box to unlock. After slicing my hand open twice and my daughter slicing hers once, we got the raggedy lock opened. Customer service was zero help and had a poor attitude and couldn't care less that I lost a $200 deposit that was paid to movers who waited over an hour for me to arrive with the truck. It smelled like smoke and then you open the back and there is no utility dolly inside after paying for it when I reserved the Uhaul. By far the worst, most mismanaged, disorganized experience I've ever had. I will never rent from Uhaul again. Strongly suggest you find better signage so customers can locate key boxes, better locks so customers aren't injured and required to get tetanus shots, and find better customer service representatives.Paulina F.
Customer did not leave a comment.John P.
I registered online to use a truck from the Brentwood location for 9:30am. At 9:30am the online browser said I needed to wait till 10 am because that's when the location opened. As I check in to pick up the truck the person was taking long and asking questions that were already answered in my registration form. The way he asked the question made it seem I was adding on to what I paid for. He also said he was â€œconfirmingâ€ but he didn't say anything from the information. That was on my registration. This process took so long I was 1 hour behind from where I needed to be. I did not receive the truck at 9:30am which I registered for. I received the truck at 10:30am.Jasmine B.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.Lasha A.
Customer did not leave a comment.Cheryl B.
Customer did not leave a comment.IKECHUKWU O.
Customer did not leave a comment.JOEY D.
Fast drop serviceJohnte C.
Customer did not leave a comment.cory S.
Keys were not available for the truck so I was unable to rent the truck. I was still charged and am told that the truck was driven 16 miles. I spoke to customer service on the day and told them that the keys were not there. I was told they would cancel the reservation. I was unable to get into the truck or drive it. I did not touch or move the truck. Overall bad experience as I was not able to use the truck and then on top of that I am being charged for it.Brandon R.
Customer did not leave a comment.KRISTA M.
Customer did not leave a comment.Jacob E.
Easy pick up and drop off. A great price and experience. I will definitely use this location again for future needs. Thanks!Julie H.
Customer did not leave a comment.makilia C.
The size truck that I confirmed was not there. The customer that had rented it out kept it an extra day so I had to do 2 loads. They did offer me a larger one but I was afraid to drive it.Rebbca G.
I left the truck with more fuel than when I started but was still charge for 2 gallons. Also there was some broken glass on the door jam when I picked it up and somehow I was charged a $25 cleaning fee. I have used other uhaul locations NUMEROUS times before without any issues. Not happy.Meghan S.
We had bought some furniture from an estate sale, and our SUVs were not going to be large enough to get them. We had a narrow window to pick the items up. The Transit van was perfect, and it was really convenient to get. Brentwood Spirits handled the transaction very well, on both the front and the back side. I am really happy with the experience.Gregory P.
Customer did not leave a comment.Adrian D.
Customer did not leave a comment.Octavia B.
Customer did not leave a comment.antwan B.
You can start with being an honest Company. I returned the Uhaul in the same condition it was picked up in. But your company charge me a cleaning fee. And double charge for Gas. I wouldn't recommend this Uhaul company to anyone. And plan to never use them again. I will make sure all my family and friends are aware.Heather D.
Customer did not leave a comment.Letisha H.
Nothing at presentlinda L.
Customer did not leave a comment.Leonard R.
Customer did not leave a comment.Shania P.
Workers was extremely friendly and understandable. Great customer service!Antonio B.
Customer did not leave a comment.Andrew S.
I was very pleased with the staff and services . I will definitely rent from this location again in the future!! This was my first time renting a UHaul personally. Derrick was awesome and patient in assisting me with all my questions!!Laverne M.
However, there was a charges of $21.00 added to my bill for gas. I don't understand because we put gas in the truck before returning it.erma B.
Customer did not leave a comment.Krista M.
No improvement needed.Timothy S.
Customer did not leave a comment.Keith M.
The man who waited on me was knowledgeable and helped me process quickly. The return went as wellVicki W.
Extremely friendly. Quick service. No surprise charges. Will definitely return here again fir a truck rental.NICHOL G.
Customer did not leave a comment.Katie V.
Customer did not leave a comment.Monique I.
I didn't have the dolly in the van as expected. I called and they said they would take it off my charge. The rep was extremely responsive. I had a great experience.Marlo T.
Customer did not leave a comment.Cynthia W.
trucks gas gage was broke and tire low on airAshauna B.
It was very clean and all in all together no complaints thank you for everythingJanette L.
Customer did not leave a comment.Ross S.
Customer did not leave a comment.Joan R.
The rental agreement was for $20 a day I rented for 48 hours when I received the final bill it was $100 I'm irate! The mileage driven with less than 30 miles. What a scam!Joan R.
price was waaaay higher then I expected. Price on side of truck said 19,99 one day. I was charged 89.Why?Andrew S.
They charged me for using the dolly which I did not - they credited my credit card for the $7 charge within 10 mins of me calling them.Nicholas B.
Customer did not leave a comment.Patricia C.
And when it's time to return it I don't allow you to use your location to return it to the inside light will not come off like it when I was on my way to drop the U-Haul off we had to drive with the inside light on and I couldn't figure out no type of way to turn it off but other than that it was convenient and you know I would rent from them againRonea G.
Customer did not leave a comment.Lavone H.
My experience here has been awful. First I would recommend having someone check the truck out correctly. I was told that I never return the truck. I brought the truck in 2 hrs before it was due. I handed the keys to the man behind the counter.I had trouble checking in and out on the online app.Second I would also recommend to have someone put down the accurate mileage used. They told me I used 99 miles on the truck. Which was a complete lie. I only used 22 miles.I will not use this uhaul location again. I lost my trust with this company.It's a good thing I had proof. I recommend the customer to take a before and after picture.Peta-Gaye R.
Customer did not leave a comment.Jon O.
Tried to use the app to get the car, my two friend who were verifying me said the people that called just hung up as soon as they picked up which annoyed them. Then the app timed out or something because it kicked me out of the process. Went to log back in and said I wasn't close enough even though I was literally in their parking lot. Went into the store, they were great, got me set up right away. Will go back there, signing up via app was a frustrating waste of time.Scott H.
Customer did not leave a comment.JARED E.
The back was dirty I had to clean it before putting my stuff in there but everything else was great and the store clerk was friendly and helpfulDiAnna P.
We used the truck for 3 hours and only moved one couch within 20 miles of where we rented the truck. They charged us a cleaning fee! To clean what? We also put almost 30$ in the tank before we dropped it off and they charged us almost $50 for fuel. Will never use this location again.CHRISTOPHER R.
The gas gauge on truck was not working so I went to put gas in when I was returning it and gas filled all over everything it was reading that it was a quarter tank low and I put $6 in in it and gas was spilling out all over the place so the gauge was off and then when I got in the truck again after putting the gas in it's still red a quarter tank low also there's a check engine light onPATIENCE B.
Customer did not leave a comment.LaShonda S.
Customer did not leave a comment.RYAN T.
The service was excellent.KIMBERLY W.
Customer did not leave a comment.SANFERNETTA B.
Customer did not leave a comment.REBECCA B.
Customer did not leave a comment.CANDICE L.
Customer did not leave a comment.JOYCE K.
It was a little hard to get the key from the lockbox. Other than that, the staff there was awesome.Marlo T.
When I got there, I had to wait for the entire liquor store to be served before I could be addressed because only one person was working. When I told him I needed to pick up my UHaul, he said he didn't believe he had any trucks and stated that he didn't realize one had even been checked in. Without going out to look at the truck or review anything, or without stating that my receipt would be emailed to me - without any instruction whatsoever, he gave me the keys once he'd found my reservation. After looking the truck over briefly (because I was running behind from having to wait for the whole store to be served) - I left for my destination. Upon arrival - the truck was parked differently and I found it to have a flat tire. The inside of the truck was muddy. Otherwise, the truck itself was well maintained. However, I was told I'd have to wait one hour for a maintenance man to change the tire and waited for three hours. Overall, the experience was incredibly poor and lacking. It left much to be desired and I would not recommend this location nor UHaul to anyone.Courtney M.
Excellent service!KAREN R.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Gregory H.
Owner is very friendly and helpfulROBERT H.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.TRACIE N.
The lady worker was nice but hard to understand over the speaker phone. I was charged for piece of equipment that I didn't get. They forgot to remove it from the bill but said they would.MARRISSA J.
Very friendly and helpful.Tim S.
The location was perfect and I felt safe in this area however there needs to be more information given while using the mobile app check in/out or I missed the directions. It took me 45 minutes to figure out how to get into the truck of course that cut down on my rental by one hour. At check in it says make sure your location service is turned on however the directions need to say clearly make sure your location service is turned on for your U-Haul app. Also the directions need to state clearly where to pick up and drop off your key. Those were the things that I didn't like. Now I did like the fact that once asked to view your vehicle and compare to the picture shown on the app that you could up load a picture. There was some damage done to my truck and I had to up load a picture of that. I also did like the fact that I could pick up the U-Haul at 8 and nit have to wait until 10 when most uhaul buildings open. If I was asked to rate my experience with the app I'd have to give it D only because of my experience of how long it took me to get into the truck and not knowing exactly where to pick up the keys. If you are going to use the APP I'd advice you to get to the pick up area at least 20 minutes early to start the check in process, make sure your location is turned on for your U-Haul app, and start the check in process. Good LuckLynda M.
Very nice n friendlyArthur S.
Nothing, just stay consistent!👍🏿RONALD F.
This location was also significantly out of my way. Despite having a drop location a half mile from my house I had to drop off at a location that was 10 miles from my house and in a shady part of town. Because of the delay in getting the truck in the beginning, I also ended up having to drop off later than I wanted; venturing into a shady area of town late at night. This rental was a terrible experience.JENNIFER C.
Better signage to show location.Billy D.
The engine light was on. I was glad I had a short distance to drive it. I think it's unprofessional to rent out a vehicle when clearly something was going on Engine lights come on for a reason.SHIRLEY C.
Customer did not leave a comment.Renita D.
Customer did not leave a comment.Shawndale T.
Customer did not leave a comment.Matthew G.
I did not like that there wasn't a specific sign stating to get the key from the liquor store. I walked back and forth countless times before figuring it out. Better signs needed.Aries C.
Service was quick and very nice. Transaction was very profiessional. ThanksHENRY R.
First time I rented from this location it was so bad I was refunded. This time, April 6th, I needed a truck for about 5 hours. I requested it for 6 hours, just to be sure. I picked it up at 10:00am and returned it at 2:37, same day! They are so busy selling alcohol that the guy just took the key and said I would get an email. Sure enough I get the receipt today in an email and charged for 2 days! It does not say much for this company when any business can be a U-Haul pick up!BEVERLY S.
I was completely satisfied. The employee was very professional.HENRIETTA B.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.DARLENE B.
Make sure has is checked in a flat surface, we were charged for not filling up the tank. We only drove 14 miles. Are your trucks that old that they burn 1/8 tank for 14 miles. And yes we replaced the gas. Never again.MARK E.
Customer did not leave a comment.ADAM S.
Customer did not leave a comment.CARRIE A.
Customer did not leave a comment.ANDREA B.
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