Customer Reviews for Brewton Computer Service
(U-Haul Neighborhood Dealer)

Rating:

3.0

I just did a drop off online no in store drop off through personnel

Rating:

1.0

It was Saturday and no one was at the business. Wasted an hour of our time online trying to confirm the rental and get the key. Also booked and paid for an appliance dolly which was not in the truck. Cell service was bad in the area and trouble hearing over the phone.

Rating:

1.0

The gentleman issuing the uhaul was late by an hour and a half this impacted the time I had movers help and degraded the success of the operation. I originally scheduled for 9am online pickup to alleviate concerns but upon arrival of location there was no keys for me to be able to pick up the truck. I had to wait to be able to receive them by hand and conduct moving operations. Very poor service and I still paid full price for everything, but believe I should be reimbursed atleast partially due to the wait.

Rating:

2.0

First, I get there to find out my reservation had been cancelled. By whom I still don't know. Then the they re-enter it (5 times because she didn't know what she was doing)and then added extras, without even asking me. So I got charge $40 for insurance, that wasn't on my first order. Which I will be fighting. Then good luck trying to get your trailer out. It's tucked in the corner of a parking lot surrounded by cars. The whole process was a nightmare. I use U-Haul periodically for moving equipment that I repo. I'm definitely going to look at other option.

Rating:

1.0

The absolute worse experiance. The web site and app were useless. No one on site at the time they web site said they would be. Customer service on the phone was the only one helpful and finally got us into the truck an hour and a half later. They did not have the shipping pads I paid for and only had a 1/4 tank of gas. I would never use this location again, absolutley terrible. Jim Robinson

Rating:

2.0

We were quoted about $60 for our reservation. Adding .79 per mile, our total should not have been more than 110. It’s INSANE that we ended up having to play about 170-180.

Rating:

5.0

I have to say it wad as simple and quick as 123!! I have never had such an easy experience that went smoothly and only took 5 min

Rating:

5.0

The gentlemen who was there welcomed us in earlier than our pickup time. He was awesome, not sure what his name was but I’m certain who could find his name!

Rating:

3.0

If using UHaul and have used the service many times. Not request two references. This seemed personally invasive. My credit card is indeed, my drivers license is there. Too much.

Rating:

5.0

Very good costumer service

Rating:

5.0

Their customer service was a+ everything was explained of what was expected upon return no issues at all.

Rating:

4.0

Service the trucks more!! The "Service Engine" was on. Then the "wrench" light,meaning a variety of issues associated with the powertrain components, such as the engine, driveshaft, and transmission. It was spitting and sputtering the entire time. All this before there was even anything in the truck!! And the cargo area stunk

Rating:

5.0

Great service with wonderful attitude!!!

Rating:

5.0

All can say you are doing a wonderful job.

Rating:

4.0

Wonderful service, the staff , very kind and always a smile.

Rating:

1.0

They had no idea what was going on. I waited in line for ten minutes just to be told to go to another location. Worst U Haul experience I have encountered. I would not recommend ever using this location for pick up or drop off.

Rating:

5.0

Mr. Brewton one of the most professional businessmen in the Evans County Area

Rating:

3.0

Get better employees

Rating:

5.0

Melvin was great and very helpful.

Rating:

5.0

Very efficient and helpful

Rating:

4.0

It was easy and fast. I like the way you can return it with just a cell phone. The truck was clean and everything works. It was bumpy but I didn't expect it to ride like a Cadillac. Overall, It was a great truck at a fair price and the location was perfect, the people very accommodating.

Rating:

1.0

Make sure your trucks are clean because I had to pay a cleaning fee for trash I didn't even know was in the cab of the truck. Also make sure you properly document everything I'm supposed to be doing and not over charge me for things I shouldn't be charged for. Also make sure equipment is stocked and viable. I had to pay for a chain on the auto transport that was never there in the first place. Very poor service.

Rating:

3.0

The original location of my first reservation was shit. They didn't have any vehicle for me and I had to shove out 1000 dollars to drive home.

Rating:

5.0

My experience at BCS was one that I would be impelled to use positive participles, adverbs, ánd adjectives such as, prepared, professional, and excellent. Thank you.

Rating:

1.0

They was closed and no one to talk to to turn trailer in for reference

Rating:

5.0

Mr Brewton is always willing to go the extra mile to help anyone out. He cares about his business and all the support him.

Rating:

5.0

Melvin Brewton is a valuable asset to Uhaul. I send anybody to his place of business. Thanks to BCS computer service and his wife Cathy!

Rating:

4.0

Seldom see anyone

Rating:

3.0

Never ipen when I go there.

Rating:

5.0

The original location did not have our truck, and hadn't had any trucks "for months". Brewton had a replacement for us, and was 100% helpful and kind. I wasn't in the best mood after the first place. Brewton's was fast, friendly and efficient!

Rating:

5.0

The person in Claxton I dealt with was superb! Very pleasant and helpful

Rating:

5.0

Owner came out immediately when I arrived and checked in trailer. He was very friendly.

Rating:

5.0

My uhaul experience was great. Thank you guys.

Rating:

5.0

I believe his name was Marvin but he was kind a gracious and I will recommend his store as well.

Rating:

2.0

No attendant there...limited supply of vehicles...tight spaces for maneuvering.

Rating:

5.0

They told us we should get money back for such a run around!

Rating:

3.0

The truck given to me was not in the condition to be used. I traveled from Georgia to Ohio and during travel it rained a lot. all my items were damaged and ruined by the large amount of water that went in to the truck

Rating:

4.0

The truck had a hole in the top left side of the roof,standing rain water leaked in. Video and photos uploads provided. I think it was more of a maintenance issue. Never had issue at this agent location for previous rentals.

Rating:

5.0

Great service.

Rating:

5.0

Everything was smooth and easy, super quick process. Very nice and awesome customer service, Will definitely use again if needed. Thanks so much!

Rating:

1.0

I was charged an additional 75 deposit and told that they didn't have a record if it, yet I or iced my credit card company did. I was told it could not be released until 1 month later, even though I fulfilled my obligations. Poor customer service, indeed

Rating:

5.0

Thank you Mr. Brewton and U haul . Outstanding customer service

Rating:

4.0

I think that it is unfair for the customer to have to pay mileage and fill the truck back up but other than that it was a good.

Rating:

5.0

Always pleasure to rent from Melvin Brewton!

Rating:

3.0

Was very disappointed . I was told that I had to bring the uhaul back to that location and could not drop it off at the one in the town that I live. So that cost me more money and more miles I had to pay for. I will never rent one from this location again. I guess that's how they make more money. Very disappointed.

Rating:

5.0

Great service from everyone in location