The gentleman issuing the uhaul was late by an hour and a half this impacted the time I had movers help and degraded the success of the operation. I originally scheduled for 9am online pickup to alleviate concerns but upon arrival of location there was no keys for me to be able to pick up the truck. I had to wait to be able to receive them by hand and conduct moving operations. Very poor service and I still paid full price for everything, but believe I should be reimbursed atleast partially due to the wait.
Sean C
Brewton Computer Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Claxton, GA 30417
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Customer Reviews
- 3.0 Average Customer Rating
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First, I get there to find out my reservation had been cancelled. By whom I still don't know. Then the they re-enter it (5 times because she didn't know what she was doing)and then added extras, without even asking me. So I got charge $40 for insurance, that wasn't on my first order. Which I will be fighting. Then good luck trying to get your trailer out. It's tucked in the corner of a parking lot surrounded by cars. The whole process was a nightmare. I use U-Haul periodically for moving equipment that I repo. I'm definitely going to look at other option.
richard gThe absolute worse experiance. The web site and app were useless. No one on site at the time they web site said they would be. Customer service on the phone was the only one helpful and finally got us into the truck an hour and a half later. They did not have the shipping pads I paid for and only had a 1/4 tank of gas. I would never use this location again, absolutley terrible. Jim Robinson
James RWe were quoted about $60 for our reservation. Adding .79 per mile, our total should not have been more than 110. It’s INSANE that we ended up having to play about 170-180.
Noelle HI have to say it wad as simple and quick as 123!! I have never had such an easy experience that went smoothly and only took 5 min
Lucy W