Great location, the office was clean. The manager was great to work with. He made it easy on returning out rental. Highly recommend this U-Haul location!
DON B
Customer Reviews for BRI Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off on a Saturday morning when there office was closed. Nice lot, clean and organized.
ira jEverything was outstanding
Clement BVery helpful!
Margaret wThis location was not open at the time of drop off.
John SSmooth and easy rental process. Price was a little high.
James LThe self check in and check out was easy accept for the fact that my drivers license wouldn’t scan and they had to verify me through another party but other than that it was good
Wendy MVery friendly and helpful.
Barbara FIt needs to be better lit.
Timothy BWonderful service very helpful and informative great guy
Elizabeth LCharged me for four blankets. I didn’t even count them. I do too much business with UHaul for this petty infraction. Pittsburgh and Morgantown locations are never this petty. Will never do business here again!
Darnell PEverything was great and checking out easy
Jeremy LThe electronic sign in was terrible. The mileage on the truck was incorrect (by hundreds of thousands of miles) and there was noone to talk to.
Roy MEasy. Dropped off, key in box!
Penny PYou have to use your card to put $100 deposit if it's a debit then they tell you it takes 3 to 5 business days to get your money back what they don't tell you is they try to do some kind of funny business and put it in as a cash deposit like they were going to give you your cash back but then when you call them to get it put back onto your card they make you wait another three to five business days who's f***** up there
Carol BNo improvement to consider. Ev
david sSuper helpful and friendly
amy gLocation was easy to get the vehicle in and out of. Scheduling, pick up, and returning was easy and fast. U-Haul employee had me in and out in no time. The after hours drop off option online was easy to understand and didn't take long. So in my opinion, nothing needs improved.
Adam WThe gentlemen that helped us check out the UHaul had excellent customer service. I highly recommend this location!!
Anna RThis was my second rental from this company. Cleanest u-hauls I've ever rented!
Cindy CJim is excellent to work with!! He goes above and beyond to help!!
Robert cBest service I've experienced. Unit was ready upon arrival, great explanation of all details. Very happy with agent at pickup location.
Rodney BThis facility has a fantastic manager., Mr Jim Mace is a true professional business operator. His building was manicured and spotless . It gave me confidence in U-haul future business needs
LARRY SWell made trailer worked well for what I moved.
William BGreat experience, very helpful staff, you guys are awesome, keep doing what you're doing.
ernesto aGreat customer service! Easy pick up/return
Kris K