Customer Reviews for BRI Storage
(U-Haul Neighborhood Dealer)

45 reviews

4186 Washington St W   Charleston, WV 25313

(304) 513-2101

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 4/27/2024: Closed

Services at this Location:

Contact Us

(304) 513-2101

4186 Washington St W
Charleston, WV 25313

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 4/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I dropped off on a Saturday morning when there office was closed. Nice lot, clean and organized.

ira j 
Rating:
5.0

Everything was outstanding

Clement B 
Rating:
5.0

Very helpful!

Margaret w 
Rating:
5.0

Customer did not leave a comment.

Victor M 
Rating:
3.0

This location was not open at the time of drop off.

John S 
Rating:
5.0

Customer did not leave a comment.

Nathan K 
Rating:
3.0

Smooth and easy rental process. Price was a little high.

James L 
Rating:
5.0

Customer did not leave a comment.

Gordon R 
Rating:
4.0

The self check in and check out was easy accept for the fact that my drivers license wouldn’t scan and they had to verify me through another party but other than that it was good

Wendy M 
Rating:
5.0

Very friendly and helpful.

Barbara F 
Rating:
4.0

Customer did not leave a comment.

Thomas F 
Rating:
3.0

It needs to be better lit.

Timothy B 
Rating:
5.0

Wonderful service very helpful and informative great guy

Elizabeth L 
Rating:
1.0

Charged me for four blankets. I didn’t even count them. I do too much business with UHaul for this petty infraction. Pittsburgh and Morgantown locations are never this petty. Will never do business here again!

Darnell P 
Rating:
5.0

Customer did not leave a comment.

JESUS M 
Rating:
5.0

Everything was great and checking out easy

Jeremy L 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D 
Rating:
3.0

The electronic sign in was terrible. The mileage on the truck was incorrect (by hundreds of thousands of miles) and there was noone to talk to.

Roy M 
Rating:
5.0

Easy. Dropped off, key in box!

Penny P 
Rating:
5.0

Customer did not leave a comment.

Terry G 
Rating:
3.0

Customer did not leave a comment.

JAMES J 
Rating:
2.0

You have to use your card to put $100 deposit if it's a debit then they tell you it takes 3 to 5 business days to get your money back what they don't tell you is they try to do some kind of funny business and put it in as a cash deposit like they were going to give you your cash back but then when you call them to get it put back onto your card they make you wait another three to five business days who's f***** up there

Carol B 
Rating:
5.0

No improvement to consider. Ev

david s 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
4.0

Customer did not leave a comment.

edward m 
Rating:
5.0

Super helpful and friendly

amy g 
Rating:
5.0

Location was easy to get the vehicle in and out of. Scheduling, pick up, and returning was easy and fast. U-Haul employee had me in and out in no time. The after hours drop off option online was easy to understand and didn't take long. So in my opinion, nothing needs improved.

Adam W 
Rating:
5.0

The gentlemen that helped us check out the UHaul had excellent customer service. I highly recommend this location!!

Anna R 
Rating:
5.0

This was my second rental from this company. Cleanest u-hauls I've ever rented!

Cindy C 
Rating:
5.0

Jim is excellent to work with!! He goes above and beyond to help!!

Robert c 
Rating:
5.0

Customer did not leave a comment.

Andrea P 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Best service I've experienced. Unit was ready upon arrival, great explanation of all details. Very happy with agent at pickup location.

Rodney B 
Rating:
5.0

This facility has a fantastic manager., Mr Jim Mace is a true professional business operator. His building was manicured and spotless . It gave me confidence in U-haul future business needs

LARRY S 
Rating:
5.0

Well made trailer worked well for what I moved.

William B 
Rating:
4.0

Great experience, very helpful staff, you guys are awesome, keep doing what you're doing.

ernesto a 
Rating:
5.0

Great customer service! Easy pick up/return

Kris K 
Rating:
5.0

Customer did not leave a comment.

Timothy A 
Rating:
3.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Bill R 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
3.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Customer did not leave a comment.

Travis T 
Rating:
5.0

Customer did not leave a comment.

Donna K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top