Absolutely unacceptable experience with U-Haul. My reservation was botched from the start—the truck wasn’t ready, the access code provided was invalid, and the equipment I prepaid for was nowhere to be found. Even worse, the rental location didn’t have the equipment available and couldn’t offer any solution. I was charged for gear I never received, and customer service failed to make it right. This experience disrupted my schedule and added stress to an already demanding move. I will go out of my way to steer friends and colleagues away from using U-Haul. You’re better off looking elsewhere.
Alan H
Customer Reviews for Brigade Burgers And Brews
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel were too busy to help us out in the return of the vehicle we had to figure it out ourselves.
Joseph HThey went above and beyond to make sure I had a truck the day and time that I needed it. A+ Service!
Daniel D