Rental and customer service was amazing but the booking online sent me to the wrong place first.
Riannon S
Customer Reviews for Brigham Distributing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Noone there to turn in and did not get call back when called so turned in on app.
GARY PExcellent location, good communication , everything went perfect would recommend Allen to anyone
MICHAEL PSmall space to park
BRIAN BThey were so good to work With
Brent GThis Uhaul location has been friendly and helpful each time I have been there. It's one of the good ones. Having been to some of the bad ones, I really appreciate this one being here close by for when I need it.
Michael AVery nice and helpful .
STEVEN MWas told key pick up at eight thirty. Show up didn't happen till 9. Had to wait while my crew waited to load truck.
Kenny UWent after hours, there was no lighting on the premises, and the street had no streetlights. Small safety concern, but the location is on a very calm street, so it's not terrible.
Kenneth MSpectacular service. Great location and equipment.
Troy hThe truck smelled so bad (old cigarettes, maybe?) that I got a headache from the smell. When I turned the truck in, I said I should get a discount because of the awful smell. The guy just laughed at me. Very disappointing experience.
Gayla FBrigham Distributing is my favorite place to get a truck. They are great. They even came in to the office on an off day to help get me on my way. The best U-Haul location ever.
Andrew SGoogle map had us going around in circles. MY RIDE also had the same problem finding the place.
Bruce DSeemless transaction. Helpfully and friendly on both ends
Douglas MCustomer service was outstanding!! They couldn't have been more friendly or more professional. We will definitely use them again!
Gill DMy truck had an ABS light, Service Traction Control, and Hill assist off light for my entire 800 trip. So I was not able to use cruise control. That kind of sucked.
Randy TFriendly, professional service
craig cThings were great, they got everything taken care of and I was on my way. Great friendly staff and truck was ready to go! I will use this location again for sure.
Andrew SMost of my issues were with the app, but the check engine light did come on. The app was almost completely useless. It froze, wouldn't accept pictures, and even the chat function took forever. It took us over 30 minutes to pick up the truck due to challenges with the app not working. We had a move scheduled and the pickup process was such a challenge we lost almost an hour of productivity.
Cerise Nthere was no personnel there to help check in. senior citizens had a very difficult time checking in trailer via VERY CONFUSING app on the phone! Please have staff onsite to help!!
Tina Leasy to get there
Eleazar HQuick and easy at both ends of the trip
Ralph BThanks for the fast & easy service. Will be renting from here in the future. Thank you, Cyrus
Nusha TManager was fantastic and even helped me setup trailer and load vehicle.
Bruce FPerfect is close enough. The best experience with a rental moving truck ever from beginning to drop off. I can highly recommend this location and U-Haul.
Steven BGreat friendly helpful staff, and excellent equipment! Very happy with the service we received!
Mary BCustomer service was attentive, courteous and respectful.
Jim ONothing. I have rented here before. Friendly and helpful both Alan and Dalan
Cheri GThey were very accommodating and faster than other places.
Barry HThe awesome folks at Brigham Distributing are always 100%. Rented numerous times and love working with them. Keep up the perfection!
Dustin WAwesome repersnitive
Jay BAlan made dropping off the trailer easy. He is very nice and friendly.
cynthia cThe online process was Hardee rhan it should have been
patrick mSmall parking lot to drop off hard to park the truck. No personal was there to help.
Jeffery HIt only took a minute to drop the trailer and I was on my way. Thx
Scott GYour on line customer service needs to be improved. Nothing worked the system was always timing out. Eventually even the customer service representative gave up and told me to call the local dealer on Monday. Also, am I supposed to pay for days I didn’t use the truck? I brought it back 2 days early.
tom mnothing they are great.
Ben AEasy to return
Katie CThank you all for your help.
James BIt was great
Shirley MDid well!
Bryce CKeep on doing what you are foing…a great job! Thank you
Monique FI would recommend with warning: experience was great… until they didn’t close out my rental and I had to jump through hoops with the corporate line to close it out, since they were closed for the weekend. Glad I took a time stamped picture when I dropped it off!
Hyrum HThis North Brigham location is the best! Staff is helpful, kind and courteous!
craig aThe dealer went out of his way to fix a double booking and got me a trailer for the weekend later that night out of business hours will definitely be using this place again
Chance NIt's a tight parking area, but the courtesy and helpfulness of the staff was great and makes up for the limited area! Will definitely rent again in the future.
Gregory SEverything was marked really well. Plenary of room to return the rental
Joseph DCar carrier had the webbing for securing a car frozen down when it was picked up.
Everett LDid not get the itemized receipt that I asked for
STELLA CWe came to do our drop off at night. We thought we were in the wrong location because there were no lights or signs or anything visible until we were right at the property as it is in an industrial part of town and there were no exterior lights, perhaps installing a yard light on the building would help make it feel a little more secure.
Dan PDon’t know of anything. Everything was just fine
Wayne RThe staff was great and so helpful. Also, thie Brigham Distributing location was very easy to locate off tbe freeway.
Kyle KHe was genuinely friendly and professional.
Ruth BTruck had multiple issues, no defrost and passenger side mirror is unusable. I highly doubt I'll ever use uhaul again after this experience
Bryan JThe gentleman that checked us out and in has great customer service.
Kathy HService was great! Quick in and out!
Lindsey H