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John F
Customer Reviews for Brigham Distributing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my favorite place to rent a U-Haul because the owners of this location are always available and are super easy to work with and nice people.
Andrew SThe pickup location that I originally selected was not able to provide me with the equipment that I selected. Why was I able to book this? I had experienced this exact situation 3 years prior, so I began attempting to contact the chosen vendor (Fun shine sports, Brigham City, UT) At that time, I showed up to rent a tow dolly at my scheduled time, only to be told that they didn't have the equipment that I had reserved! I was told that I had to drive to an alternate facility, 30 miles away.. which I did, but was not was happy about. This time, I had attempted to contact Fun Shine sports several days in advance to confirm my online reservation, suspecting, but hoping to avoid a repeat performance. No luck! I left a voice message that, ironically, was returned after my scheduled pickup date. The 800 number informed me that I would need to pick up at an alternate location, as the original location did not have the tow dolly that I had reserved. The alternate location was fine. They had what I needed and I was on my way. However, the reservation process was complete garbage. About 5 days prior to my reservation, I began receiving unexpected, random packages from U Haul. It was a bunch of moving supplies that I did not need, nor knowingly order. I called the 800 number and was told that there would be multiple P packages arriving from multiple locations. I asked if there was a possibility of stopping shipment of the remaining items. I was told that there was a possibility that other items may be delivered but that I could return those items to my local UHaul location for a full refund. Upon returning from my trip, and turning in my one way tow dolly rental, along with 2 boxes of moving supplies, afore mentioned, I was told by the employee at the Cedar St.location in Helena, MT., that they did not know how to process a refund that I was assured by the representative at the 800 number, "would be no problem".. I was told that I would instead have to return to the store when "Clay" the manager was there to handle it. I asked if it was okay to leave my 2 boxes of unneeded supplies at the store, rather than dragging them back in. I was told that, that was fine. The next day, I attempted to call, hoping to resolve the issue over the phone, rather than having to drive out of my way, yet again to correct this issue. After calling multiple times, nobody locality would answer the phone. I decided that I needed to handle this situation in person, so I drove to the store. I had to wait for 20 minutes to get Clays attention. Meanwhile, the 2 other idiot employees that I had delt with the previous day, were conversing about their private lives and playing on their phones. When I finally received Clays undivided attention, I explained the situation. I was told that he had seen the packages that I had left. He assumed that FedEx Ground had made a mistake and had misdelivered my packages to his store!?! Subsequently he, was able to get the FedEx Ground driver to pick up the package under the understanding that they would deliver them back to my home address that they had ALREADY BEEN DELIVERED TO! When brain surgeon Clay explained what he had done i just stared at him in disbelief. What in the actual fuck!?! How difficult would it have been for him to ask his employees about these random boxes or for them to have mentioned this situation to him? Clay asked me what I expected him to do? I told him that I just wanted the refund that I was promised by the representative at the 800 number. He them became combative and I told him that his lack of communication within his staff, was not my problem. I would gladly call the 800 number and have someone instruct him on how to do his job if necessary! At that, his tone completely changed. He asked to see see mt invoice and email communication with the call center. At that point, he processed my refund. However,he asked me that if FedEx delivered the shipment back to my address, if I would return 8t to him yet again? I told him that I would. Subsequently, I was contacted by FedEx Ground asking me what was going on with this shipment. I told them that FedEx Ground had done nothing wrong. U haul apparently has a history of hiring complete morons incapable of basic reasoning skills or communication. FedEx Ground informed me that this was not an isolated incident and that they would simply return this shipment to the sender. As a result of this series of egregious customer service failures on the part of U Haul I cannot recommend, nor will ever likely use your company again. ZERO out of Five stars.
Kirk HMake sure the equipment is clean and ready to go have the person in charge do a pretrip without having to be asked,our truck was dirty on the in side and seats ,floor were full of dog hair. Windows were so dirty we had to clean them when weto the pick up area. I will say the truck ran great for the trip home, no problems.If needed i will use UHAUL again just a different location.
Anthony cVery helpful and understanding man. My car broke down on my way from Washington State to San Antonio Texas. Called around for a car trailer and found this location a ln hour away. (Even though it added miles to the truck rental) went to get the trailer to safety get my car into San Antonio and this man patiently waited for us to arrive and walked my grandson through the operation of the trailer. Very nice guy!! Thanks for everything!!
Alice DThe remote pick up and drop off at Brigham City and Waldorf MD were both great. The experience with the original pickup location in Corinne UT was terrible. It was wonderful to have uhaul customer service at the ready, and for Brigham City to happen to have a truck ready to go with no notice.
Farrel M3/4 in to our destination, the truck was hard to keep running and it barely made it to the drop off place the check engine light kept coming on. Other than that, the truck was great.
Robert KAlan was very understanding and helpful!
LOWELL NStop switching locations for pickup
Donnie FGREAT CUSTOMER SERVICE! Very helpful.
Trampis WEverything was great ! Allen the owner mgr was great
MICHAEL PWe got there just at closing time and they were very nice and got us taken care of so we didnt have to come back the next day.
BRUCE HAbsolutely nothing keep doing what you are doing. You guys are Awesome very friendly. Great Customer service.
Zachary AThe gentleman was super friendly, helpful and efficient. I will definitely be a returning customer
KIMBERLY WThe app doesn’t work well . It took me 1 hour just to get help to get my rental . Then to return it it took me another hour again just to return it . So if I ever need it again I will not be doing anything online or with the app anymore only on days that someone is at the office
Noemi Ait was after hours so we didn't talk to any personnel.
SHANE JAll went well with our drop off service. Courteous and professional shop, very friendly and welcoming. Nothing but a good feeling when we left. Excellent experience! Will be seeing this shop one more time once the weather clears....Last trip. Best Regards, ~R~
ROBERT KThis location was much closer for me to return the trailer. The gentlemen were very helpful and accommodating.
LOWELL AThe guy who was working when I picked up the truck was really helpful, he helped me troubleshoot a fuse issue in my truck and lent me a jack. The trailer was great. My favorite U-Haul location for sure
Andrew NIt was a pleasure working with Alan. Great customer service. Easy and fast.
Taras DGreat service. Friendly!
Michael GQuick easy and great service
WAYNE FAlan was awesome and helped connect the trailer and everything went well!
Keith MLocation was closed when I dropped off trailer. Used online app to drop off trailer with pictures attached.
MARK MThe personnel question is really NA since the location was closed. I just dropped it off
PATRICK CExcellent & friendly service. Thanks sir.
JONATHAN EI had checked in a week early (U haul recommended it) and the person was very informative about the trailers and stated my truck was good to go. Dropping off the trailer I started to back up and he waved me to stop. We just unhooked and walked it into it's parking spot. He appreciated the info for the tail light. Overall, I had a VERY good experience with Uhaul!!!
ROBERT RRental and customer service was amazing but the booking online sent me to the wrong place first.
Riannon SNoone there to turn in and did not get call back when called so turned in on app.
GARY PExcellent location, good communication , everything went perfect would recommend Allen to anyone
MICHAEL PSmall space to park
BRIAN BThey were so good to work With
Brent GThis Uhaul location has been friendly and helpful each time I have been there. It's one of the good ones. Having been to some of the bad ones, I really appreciate this one being here close by for when I need it.
Michael AVery nice and helpful .
STEVEN MWas told key pick up at eight thirty. Show up didn't happen till 9. Had to wait while my crew waited to load truck.
Kenny UWent after hours, there was no lighting on the premises, and the street had no streetlights. Small safety concern, but the location is on a very calm street, so it's not terrible.
Kenneth MSpectacular service. Great location and equipment.
Troy hThe truck smelled so bad (old cigarettes, maybe?) that I got a headache from the smell. When I turned the truck in, I said I should get a discount because of the awful smell. The guy just laughed at me. Very disappointing experience.
Gayla FBrigham Distributing is my favorite place to get a truck. They are great. They even came in to the office on an off day to help get me on my way. The best U-Haul location ever.
Andrew SGoogle map had us going around in circles. MY RIDE also had the same problem finding the place.
Bruce DSeemless transaction. Helpfully and friendly on both ends
Douglas MCustomer service was outstanding!! They couldn't have been more friendly or more professional. We will definitely use them again!
Gill DMy truck had an ABS light, Service Traction Control, and Hill assist off light for my entire 800 trip. So I was not able to use cruise control. That kind of sucked.
Randy TFriendly, professional service
craig cThings were great, they got everything taken care of and I was on my way. Great friendly staff and truck was ready to go! I will use this location again for sure.
Andrew SMost of my issues were with the app, but the check engine light did come on. The app was almost completely useless. It froze, wouldn't accept pictures, and even the chat function took forever. It took us over 30 minutes to pick up the truck due to challenges with the app not working. We had a move scheduled and the pickup process was such a challenge we lost almost an hour of productivity.
Cerise Nthere was no personnel there to help check in. senior citizens had a very difficult time checking in trailer via VERY CONFUSING app on the phone! Please have staff onsite to help!!
Tina Leasy to get there
Eleazar HQuick and easy at both ends of the trip
Ralph BThanks for the fast & easy service. Will be renting from here in the future. Thank you, Cyrus
Nusha TManager was fantastic and even helped me setup trailer and load vehicle.
Bruce FPerfect is close enough. The best experience with a rental moving truck ever from beginning to drop off. I can highly recommend this location and U-Haul.
Steven BGreat friendly helpful staff, and excellent equipment! Very happy with the service we received!
Mary BCustomer service was attentive, courteous and respectful.
Jim ONothing. I have rented here before. Friendly and helpful both Alan and Dalan
Cheri GThey were very accommodating and faster than other places.
Barry HThe awesome folks at Brigham Distributing are always 100%. Rented numerous times and love working with them. Keep up the perfection!
Dustin WAwesome repersnitive
Jay BAlan made dropping off the trailer easy. He is very nice and friendly.
cynthia c