Customer did not leave a comment.GREGG R.
Customer Reviews for Brightleaf Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you are doing. Friendly and cater to customers. Very good customer service.James L.
Customer did not leave a comment.ADRIAN B.
I received very friendly and professional customer care from the manager. I can't see were any improvement is needed.MANUEL S.
Customer did not leave a comment.ISADORE B.
Me and my wife met a wonderful man named Trinadad. He was very helpful knowledgeable and was extremely helpful. He went above and beyond to make sure we were satisfied and happy with our rental.I would recommend any of my friends or family to go there for the type of equipment that U-Haul rents. Thank youDONOVAN P.
very polite, fast service, clean office...if ever another need for a rental I will use same business .....rate 1-10.....a 10DEBORAH S.
Parking lot was a little tight for maneuvering.David C.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.WHITNEE C.
Why was i double charge i have 2 pending in my accountJosie H.
Customer did not leave a comment.Renita B.
Truck was not clean. Cargo area and cab dirty. Driver Side mirror broke and truck should not have remained in service until fixed. U-Haul App is also poorly designed. Face recognition not working and takes too much time to complete sign in and check in. Needs significant improvements.Gerald S.
The vehicle we reserved was not available when we arrived. The customer service person was nice enough to give us a larger vehicle that was there for the same cost to allow us to keep our schedule. For that reason the interior of the vehicle was not clean.ALBERT D.
Customer did not leave a comment.John K.
Customer did not leave a comment.DESIREE M.
The utility trailer was marked as 5' x 9' which would have been an excellent size. However it was NOT that size. Was actually MUCH smaller and the riding lawn mower I was to transport just barely fit. Disappointed that there was not a proper rear gate that allowed me to drive on and off my equipment. Actually used my own ramps that luck had it, I brought along myself. Suggest to bring along a tape measure of your own to measure physical size to fit your needs. Do not trust the lettered markings on the rental unit. Also had to purchase a lighting adapter to get trailer lights to work at an auto store down the road. BEWARE!!!Carole C.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Eric M.
This was a good experience overall, however one of the customer service representatives hung up on me and furniture pads were missing from my order. As the location was closed, I used the Mobil pickup option, so I could not contact my pickup location to request the furniture pads or get help with the lock. The locks password was small on the app I could not tell what the combination was from the screen.Lavette Y.
Customer did not leave a comment.JOSEPHEDWARD D.
Customer did not leave a comment.LYNETTE W.
Customer did not leave a comment.Darren E.
When I called a store to reserve a 15 ft truck, I got downsized to a 10 ft that didn't have a ramp. After I told the person I talked to that I needed one. Then the pick up location change and I'm assuming that's when my reservation was changed to after hour pick up, with out notifying me. I spent an hour waiting for customer support to find that out the day of pick up. Then when I called back to see if I could swapped the truck for a larger one, I was told there were no larger trucks in my area. And to top it off the truck I did get had roaches in it, so I had to clean them out before using.Marshall T.
I would recommend this loacation they were very knowledgeable and helpful it was a wonderful experience and I look forward to running from U-Haul and this location again in the futureREGINA T.
Speed would be very beneficial...Mark T.
Customer did not leave a comment.Billy N.
Customer did not leave a comment.DAVID S.
Great service,good guysSampson N.
Location had not "checked in" my uhaul upon arrival. The man quickly checked it in meaning it was not cleaned etc. I got in to find ashes in the cup holder and a weird smell in the cab. When refueling the truck the gas gauge was moving very slowly. I was sitting in the cab watching the gas gauge so I knew when to stop thinking the pump was one of those super slow ones. I was wrong I got out because it was really taking a long time and realized I had pumped 28 gallons of gas!!!!! I quickly stopped got back in turned the key off and back on and it still was under half a tank. I got in and started driving confused. Within a few minutes the gas gauge shot up to over the full mark. I mentioned this to the guy behind the counter st the location because I left with 5/16 of a tank!!! He said there was nothing he could do and that "a few of the trucks do that". Really?!?!?! A few of your trucks fuel gauges dont register the fuel right away? Seriously?!?! I just spent $55 in fuel I didn't even use!! This was my 2nd uhaul rental in 2 weeks and I need one next week but might be checking for some other company after this. This was a very poor experience!William F.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Cloresia B.
Customer did not leave a comment.Gladys L.
Customer did not leave a comment.Michael G.
That lady, something is wrong with her. She charged me for two days and it should have been for one and she is trying to cheat me out of my hard earned money,no. She will not even answer her cell phone that she is using has the business number and will not answer neither until... It's a 24hour rental, I was even told to me that it should be a 24hour rental. I'm going to desput the unnecessary charges. I will never do business with that business or those people again.ralph D.
I called after returning the Uhaul because there was a leak inside the back compartment of the truck. It leaked water on passenger side. She was very apologetic on the phone and said she would have someone check it out. It must have been quite a bit of water though because it leaked through several boxes.JETANA W.
Corporate inventory was incorrect for this location. I was able to reserve an appliance dolly when in reality there wasn't one at the location. Such errors can create serious problems for your customers. Fortunately, I was able to get by with what I had.Furman W.
Customer did not leave a comment.Grant C.
Customer did not leave a comment.Donna G.
Customer did not leave a comment.LORRIE A.
Customer did not leave a comment.Bryan C.
Uhaul computer system was messed up so i spent 2 hrs waiting on the system to do right im disappointed with uhaul ..Lenita M.
Customer did not leave a comment.Michael G.
Very helpful in getting the equipment we needed.donald R.
Customer did not leave a comment.darius S.
Customer service was wonderful ! Availability, friendly and quick. Thanks for all you do!!BETHSAIDA O.
We went in turn in trailer, they gave us a receipt . Went out to show us where to.put it And thanked us a d we leftPatricia O.
The lady that checked me out was very friendly. Everything was fast and hassle free. Everything was explained and questions were answered. This will be the location I use next time and will recommend to others.dennis G.
Customer did not leave a comment.SALLY P.
Customer did not leave a comment.Pascal M.
Very friendly service. Had trucks availableTina L.
Customer did not leave a comment.james D.
Customer did not leave a comment.Kacy S.
Customer did not leave a comment.shelia J.
Great people great serviceMAURICE W.
The original return store was not open so had to drive all over the town for an alternate drop off location. Wasted hours!kay B.
Your help was well appreciated, everyone was polite and friendly. Thanks a job well done.RAYMOND A.
Customer did not leave a comment.christopher S.
I was charged for a item that was not available at the location.YVETTE D.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Thomas B.
Fast service even when her internet was down she went out of her way to get me on the waychris S.
Customer did not leave a comment.anthoney B.
Customer did not leave a comment.tony C.
The person that took care of my rental was courteous knowledgeable, and helpful.Walter H.
Customer did not leave a comment.Rich L.
I don't have a complaint!! Lisa was very knowledgeable and very helpful!! We ran into snags on our end from people not showing up to get items they were to pick up and had to use more miles than expected.. however we were advised prior, by Lisa, how that would work so we weren't surprised!!Laura D.
Friendly,great experience.kadishia W.
Customer did not leave a comment.Sandy S.
Customer did not leave a comment.Michael L.
Star took very good care of us!! Would recommend anyone that needed a uhaul in the smithfield,nc area to go see her for uhaul rental needs!JACKIE L.
$.99 a mile was a higher price than I had expected to pay. Admittedly I had not researched the price prior to renting the truck. I think since there is already a rental fee, plus the customer has to replace the gas, that the mileage rate could be cheaper.BARBARA M.
Customer did not leave a comment.JAMERSON S.
When I picked up the truck, I did the remote pick up. It would have been much easier if I would have know what to expect with this whole process. Also, the truck gas gauge was BELOW EMPTY meaning I had to stop for gas before even starting my move. This was extremely frustrating especially after going through the pick up process blindly. When I returned the truck it went pretty smooth until I got to the end and it tried to charge twice for gas. After clicking the button about not understanding charges, I received a message saying someone would contact me within 48 hours. I was NEVER contacted and received my receipt of payment with the correct charges about 5 days after the rental. In the end, I was charged correctly and the truck worked great, but the communication from U-haul is terrible in my opinion.CHRISTOPHER C.
Just keep up the good work ??Thx u again.FREDERICK L.
Customer did not leave a comment.Wilma S.
Customer did not leave a comment.George T.
The truck wasn't clean, and the agent didn't do a walk through when I picked up the truck. There was an issue with me getting a paper contract because the customer that was there before me had a issue and agent said that my contract was bringing emailed to me but it never showed.RYNELL W.
Customer did not leave a comment.David N.
Customer did not leave a comment.David N.
Everything is greatGLORIA L.
Very nice woman helped us she was awesome we will be use them for know on they took such good care of us thank youJonese S.
Lisa was very understanding with the frustration I expressed given my negative experience with U-Haul Operations and scheduling truck and car-carrier at separate locations as mentioned in this survey. She too apologized, but my negative perception still rests with U-Haul Customer Service and Operations. Consider delivering equipment to the SAME location. Don't make another customer run around all over creation to RENT your equipment. It seems to me it would have been pretty easy to have a U-Haul person at Aurora drive one of your own trucks to the Batavia location and bring the car-carrier back so I could have rented from one location. Please call me at 630-333-7590.Joseph B.
Very friendly, fast check out and at time of return. Very nice people.STEPHEN S.
Great people to work with. Very, very friendly!!JIM R.
Staff was very accommodating when I decided that I needed a larger truck.art S.
Customer did not leave a comment.Andres R.
Customer did not leave a comment.saundra R.
I was provided a truck where the ramp did not pull out. I was disappointed because it made moving heavy objects more difficult. We did not notice this problem until we had gotten to the pick-up site. It appears that the staff did not know or simply did not tell me this was a problem. To improve service please make sure that customers get what they paid for i.e. working ramp.mary B.
Customer did not leave a comment.Luis F.
Customer did not leave a comment.Wanita R.
Location great, trailer is crap design. Largest uhaul trailer made, doesn't come with ramps. Too low for a standard refrigerator to fit standing up. Too narrow for standard couch or bed to fit across. No tongue dolly so two strong people needed to attach/detach-seniors can't rent this. Last uhaul trailer I'll rent, it was useless and we spent the day wondering what idiot actually designed that thing.eric C.
Customer did not leave a comment.GUY W.
The truck had a lock attached!!!! That was awesome.Beckie M.
Customer did not leave a comment.lisa R.
Customer did not leave a comment.jorge C.
Customer did not leave a comment.
Less mileageEVAN J.