Customer Reviews for Brightleaf Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brightleaf Tire

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ralph D. on

Rating:

That lady, something is wrong with her. She charged me for two days and it should have been for one and she is trying to cheat me out of my hard earned money,no. She will not even answer her cell phone that she is using has the business number and will not answer neither until... It's a 24hour rental, I was even told to me that it should be a 24hour rental. I'm going to desput the unnecessary charges. I will never do business with that business or those people again.

JETANA W. on

Rating:

I called after returning the Uhaul because there was a leak inside the back compartment of the truck. It leaked water on passenger side. She was very apologetic on the phone and said she would have someone check it out. It must have been quite a bit of water though because it leaked through several boxes.

Furman W. on

Rating:

Corporate inventory was incorrect for this location. I was able to reserve an appliance dolly when in reality there wasn't one at the location. Such errors can create serious problems for your customers. Fortunately, I was able to get by with what I had.

Grant C. on

Rating:

Customer did not leave a comment.

Donna G. on

Rating:

Customer did not leave a comment.

LORRIE A. on

Rating:

Customer did not leave a comment.

Bryan C. on

Rating:

Customer did not leave a comment.

Lenita M. on

Rating:

Uhaul computer system was messed up so i spent 2 hrs waiting on the system to do right im disappointed with uhaul ..

Michael G. on

Rating:

Customer did not leave a comment.

donald R. on

Rating:

Very helpful in getting the equipment we needed.

darius S. on

Rating:

Customer did not leave a comment.

BETHSAIDA O. on

Rating:

Customer service was wonderful ! Availability, friendly and quick. Thanks for all you do!!

Patricia O. on

Rating:

We went in turn in trailer, they gave us a receipt . Went out to show us where to.put it And thanked us a d we left

dennis G. on

Rating:

The lady that checked me out was very friendly. Everything was fast and hassle free. Everything was explained and questions were answered. This will be the location I use next time and will recommend to others.

SALLY P. on

Rating:

Customer did not leave a comment.

Pascal M. on

Rating:

Customer did not leave a comment.

Tina L. on

Rating:

Very friendly service. Had trucks available

james D. on

Rating:

Customer did not leave a comment.

Kacy S. on

Rating:

Customer did not leave a comment.

shelia J. on

Rating:

Customer did not leave a comment.

MAURICE W. on

Rating:

Great people great service

kay B. on

Rating:

The original return store was not open so had to drive all over the town for an alternate drop off location. Wasted hours!

RAYMOND A. on

Rating:

Your help was well appreciated, everyone was polite and friendly. Thanks a job well done.

christopher S. on

Rating:

Customer did not leave a comment.

YVETTE D. on

Rating:

I was charged for a item that was not available at the location.

Charles M. on

Rating:

Customer did not leave a comment.

DAVID G. on

Rating:

N/A

Thomas B. on

Rating:

Customer did not leave a comment.

paul R. on

Rating:

None

chris S. on

Rating:

Fast service even when her internet was down she went out of her way to get me on the way

anthoney B. on

Rating:

Customer did not leave a comment.

tony C. on

Rating:

Customer did not leave a comment.

Walter H. on

Rating:

The person that took care of my rental was courteous knowledgeable, and helpful.

Rich L. on

Rating:

Customer did not leave a comment.

Laura D. on

Rating:

I don't have a complaint!! Lisa was very knowledgeable and very helpful!! We ran into snags on our end from people not showing up to get items they were to pick up and had to use more miles than expected.. however we were advised prior, by Lisa, how that would work so we weren't surprised!!

kadishia W. on

Rating:

Friendly,great experience.

Sandy S. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

JACKIE L. on

Rating:

Star took very good care of us!! Would recommend anyone that needed a uhaul in the smithfield,nc area to go see her for uhaul rental needs!

BARBARA M. on

Rating:

$.99 a mile was a higher price than I had expected to pay. Admittedly I had not researched the price prior to renting the truck. I think since there is already a rental fee, plus the customer has to replace the gas, that the mileage rate could be cheaper.

JAMERSON S. on

Rating:

Customer did not leave a comment.

CHRISTOPHER C. on

Rating:

When I picked up the truck, I did the remote pick up. It would have been much easier if I would have know what to expect with this whole process. Also, the truck gas gauge was BELOW EMPTY meaning I had to stop for gas before even starting my move. This was extremely frustrating especially after going through the pick up process blindly. When I returned the truck it went pretty smooth until I got to the end and it tried to charge twice for gas. After clicking the button about not understanding charges, I received a message saying someone would contact me within 48 hours. I was NEVER contacted and received my receipt of payment with the correct charges about 5 days after the rental. In the end, I was charged correctly and the truck worked great, but the communication from U-haul is terrible in my opinion.

FREDERICK L. on

Rating:

Just keep up the good work ??Thx u again.

Wilma S. on

Rating:

Customer did not leave a comment.

George T. on

Rating:

Customer did not leave a comment.

RYNELL W. on

Rating:

The truck wasn’t clean, and the agent didn’t do a walk through when I picked up the truck. There was an issue with me getting a paper contract because the customer that was there before me had a issue and agent said that my contract was bringing emailed to me but it never showed.

David N. on

Rating:

Customer did not leave a comment.

David N. on

Rating:

Customer did not leave a comment.

GLORIA L. on

Rating:

Everything is great

Jonese S. on

Rating:

Very nice woman helped us she was awesome we will be use them for know on they took such good care of us thank you

Joseph B. on

Rating:

Lisa was very understanding with the frustration I expressed given my negative experience with U-Haul Operations and scheduling truck and car-carrier at separate locations as mentioned in this survey. She too apologized, but my negative perception still rests with U-Haul Customer Service and Operations. Consider delivering equipment to the SAME location. Don't make another customer run around all over creation to RENT your equipment. It seems to me it would have been pretty easy to have a U-Haul person at Aurora drive one of your own trucks to the Batavia location and bring the car-carrier back so I could have rented from one location. Please call me at 630-333-7590.

STEPHEN S. on

Rating:

Very friendly, fast check out and at time of return. Very nice people.

JIM R. on

Rating:

Great people to work with. Very, very friendly!!

art S. on

Rating:

Staff was very accommodating when I decided that I needed a larger truck.

Andres R. on

Rating:

Customer did not leave a comment.

saundra R. on

Rating:

Customer did not leave a comment.

mary B. on

Rating:

I was provided a truck where the ramp did not pull out. I was disappointed because it made moving heavy objects more difficult. We did not notice this problem until we had gotten to the pick-up site. It appears that the staff did not know or simply did not tell me this was a problem. To improve service please make sure that customers get what they paid for i.e. working ramp.

Luis F. on

Rating:

Customer did not leave a comment.

Wanita R. on

Rating:

Customer did not leave a comment.

eric C. on

Rating:

Location great, trailer is crap design. Largest uhaul trailer made, doesn't come with ramps. Too low for a standard refrigerator to fit standing up. Too narrow for standard couch or bed to fit across. No tongue dolly so two strong people needed to attach/detach-seniors can't rent this. Last uhaul trailer I'll rent, it was useless and we spent the day wondering what idiot actually designed that thing.

GUY W. on

Rating:

Customer did not leave a comment.

Beckie M. on

Rating:

The truck had a lock attached!!!! That was awesome.

lisa R. on

Rating:

Customer did not leave a comment.

jorge C. on

Rating:

Customer did not leave a comment.

on

Rating:

Customer did not leave a comment.

EVAN J. on

Rating:

Less mileage

JOHN T. on

Rating:

Customer did not leave a comment.

Stacy S E. on

Rating:

Customer did not leave a comment.

fred D. on

Rating:

Location was satisfactory. The people that I dealt with on the contract were unresponsive, didn't care, and I believe I wound up paying $100 more than I should have. I accommodated U-Haul on 2 different issues, and was promised a rate that was NOT honored after I arrived to pick up the truck. Subsequent attempts to talk to management was ignored, and why should they?? I had already paid the high price and they didn't want to change it to where it should be.. OR at least talk to me.

Staci G. on

Rating:

Customer did not leave a comment.

JAMES L. on

Rating:

Customer did not leave a comment.

bernard V. on

Rating:

You doing a great job

PAMELA C. on

Rating:

Customer did not leave a comment.

AMANDA B. on

Rating:

Absolutely nothing! Lisa was exemplary; I have never received such great customer service. I would refer Brightleaf Tire to everyone, just to share how awesome Lisa is.

Krystal K. on

Rating:

Awesome customer service!!

Ashley F. on

Rating:

Customer did not leave a comment.

LISA P. on

Rating:

She was very helpful and friendly ! It would be great if you had where two people could be listed to drive . I had to reserve the uhual and my husband was not sure if could help move my daughter . I wanted to list us both to be able to drive . But could not ???

Alan P. on

Rating:

Thanks, great job.

Edwin J. on

Rating:

The U Haul computer systems were down (10-12-2017), and therefore I was delayed by about 5hours (which greatly inconvenienced me and the people trusting me to have this equipment on time).

CRYSTAL T. on

Rating:

Customer did not leave a comment.

KENNETH W. on

Rating:

Customer did not leave a comment.

George H. on

Rating:

Customer did not leave a comment.

nita P. on

Rating:

Customer did not leave a comment.

George H. on

Rating:

Customer did not leave a comment.

Marcus B. on

Rating:

Customer did not leave a comment.

JOHN D. on

Rating:

Customer did not leave a comment.

Karen W. on

Rating:

Customer did not leave a comment.

JOHN T. on

Rating:

Customer did not leave a comment.

Staci B. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

Was told I could drop it off at another location and it would only be the difference of 59 and 127. Went I got to me destination was told that it would be $194.

JAMESE H. on

Rating:

Everything was great . I called 1Hour before and the agent said sure come on in and about 5 to 10 min I was walking out with UHaul . Great service great company.

Billy S. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

Customer did not leave a comment.

Nikia C. on

Rating:

Van was dirty, extra charge on my account that was not explained...

Yulanda F. on

Rating:

Customer did not leave a comment.

vincent H. on

Rating:

I can't recall anything really at this time. All I can say is thank you.

colleen C. on

Rating:

Customer did not leave a comment.

donald J. on

Rating:

Customer did not leave a comment.

jerry D. on

Rating:

Flawless experience, great pricing

scott V. on

Rating:

don't let u-haul's main office double book the truck's for a location the only reason we where able to pickup our truck was because someone else cancelled there rental.