On the day and time (12:00) to pick up truck the girl working said she did not know how to do the rentals and the store owner wouldn’t be in till after 1. After some time got owners phone number and called him and he finally did agreement over the phone. I paid the required payment for estimated mileage and left.The owner was very nice in helping me. I returned the truck the next day and I put gas in it to the amount that was in the truck when I got it. The same girl was working and she said to park the truck and I gave her the key and she would get everything closed out when the owner comes in. Got the final invoice a few days later and to my surprise I was being charged for an additional 1,232 miles and a charge of additional $447.03 was charged in my account. After contacting the owner he found out the girl never closed out my rental. So I was charged for the next person that rented the truck for his rental and gas!!! I’ve tried to dispute charge per the owners request. He said to dispute the charge he would ok it. I sent the request in to dispute and I gave the owners name and phone number to contact him but the needed info was not sent to my credit card company. So if you rent from this store/location please make sure when you turn the vehicle back in that they close out your rental!! To make matters worse I’m a single-senior citizen on a fixed income and this over charge has been a bad hit on me.
LISA H
Citgo EZPass Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Selma, NC 27576
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Be sure all employees are trained to properly help customers
Gay HDropped off the trailer on 3rd of the month. Guy assured me he would send me the confirmation email. 3 weeks later I received an automatic bill withdrawn from my account for $300 and a receipt that said I had dropped it off on the 12th and incurred 9 extra use days. Just go somewhere else.
Caroline NTrain people that work there what a u-haul truck, trailer is and how to rent one out and check one back in.
Scott WIn my opinion if the the venders around the country are like the ones I had the privilege of using there is nothing more to do ! Thanks U-Haul !
edward g