Customer Reviews for Bristol Motors LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bristol Motors LLC

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james k. on

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Customer did not leave a comment.

Kaypheth I. on

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Customer did not leave a comment.

William W. on

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jocelyn j. on

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The service was great. Quick and easy and I paid exactly what I expected. No hidden fees. Easy going staff. Truck was immediately available. Return was easy and hassle free. And again paid exactly what I expected too. Highly recommended.

elsa r. on

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Thank you ...for the great customer service ...

kady w. on

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Out of the way location, the cost of the 19.95 price certainly skyrocketed when you have to travel multiple miles just to get to your moving location. Total price of almost 52.00 was far from the advertised price. Otherwise they were pleasant and had the truck ready before time.

Julie F. on

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Pick went smoothly. Pick up location very questionable. Building was very run down, didn’t know what door to use.

Ralph V. on

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Friendly service-had trailer available when I had scheduled it.

RANDY H. on

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Na

Timothy C. on

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Customer did not leave a comment.

Marty P. on

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Very uneventful experience. The ""keep it green" gauge on the dash helped me to achieve an average MPG of 15+, which was 3 MPG higher than the published MPG of 12. Proprietor at Bristol Motors was fast and efficient. Pick up and drop off was a breeze.

Joseph N. on

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I was overcharged by more than $200 on my transaction. I asked two times for a receipt, both times I was told that I would be receiving one via email in 5 minutes. It took over an hour to get the email. I was charged $267 instead of $64. I emailed the location and never received a response. I contacted customer service 3 times to dispute the overcharge. They said that the location called and left a message both times. I never received a call or voicemail. I am now contacting the BBB to dispute the overcharge. DO NOT GIVE THIS U-HAUL LOCATION YOUR BUSINESS!!!!!!

Steven S. on

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I ordered a 15 foot truck and what U-haul calls a 15 does not have 12 feet of floor space. The "attic" is barely 2 feet long. Because of this, we had to make 2 trips.

stevem d. on

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The guys a Bristol Motors are they BEST! They helped us out so incredibly much, I will stay with them for all our needs.

DEBBIE J. on

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James P. on

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This small service provider was so accommodating both regarding arranging the pickup and at the time of drop off.

Tom W. on

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When I attempted to rent a 15' truck in Madison, I understand that the nearest one available was in the Columbus area. It's out of the way.

Robert P. on

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Great service. Willing to help when lights on trailer would not work. It turned out that the fuse on my Honda Pilot for trailer lights was blown. Replaced fuse and was able to get on my way.

josh m. on

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FRED M. on

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Everything was good, but the pickup location was five miles out of town. Great guys and experience otherwise. No big deal. I’d keep this bunch if I were you. Very nice guys to deal with!!

jim m. on

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They do a good job at this location...keep it up!

walter l. on

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Way to far to drive out (15 miles) when there was a location just a mile from our house.

John H. on

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Easy access to location. Greeted and asked if I had a good experience.

Austin B. on

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The employees were nice but we were taken into a sketchy office the size of a large closet. They weren't very organized, papers were every where. I thought they were going to lose my information.

joseph a. on

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Operator was kind and exceedingly helpful at both pickup and return. A very nice experience.

Jose H. on

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Friendly knowledgeable staff.

Sabrina C. on

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CATHERINE S. on

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David W. on

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Personal and service at pick up and drop location good; would recommend. Service via 1-800-GO-U-HAUL bad. Called to change drop off location. Transferred to people who could not help, 40 minutes on hold until call was dropped.

M.J. D. on

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The gentleman was very nice and helpful. The process was smooth and quick.

John B. on

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Customer did not leave a comment.