Customer Reviews for Britches and Boots
(U-Haul Neighborhood Dealer)

261 reviews

9800 I-55 N Frontage Rd   Terry, MS 39170

(601) 878-9678

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(601) 878-9678

9800 I-55 N Frontage Rd
Terry, MS 39170

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very helpful l will rent from them again

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
1.0

Replace the man who is the contact there.

Kenneth B. 
Rating:
5.0

Mckenncy was great

Maggie M. 
Rating:
5.0

Customer did not leave a comment.

charles E. 
Rating:
5.0

Service was beyond helpful and informative.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

The lady who did the paperwork when I picked up the trailer was awesome! She should definitely be employee of the month!

Brian A. 
Rating:
5.0

Nicest Uhaul location we have experienced out of the 8 trucks we have used this year

Vicki S. 
Rating:
1.0

First and foremost, I was informed the morning of my pick up that my pick up location was changed to a location that was 3 hours away when the location in Clinton, MS could have informed me when they found out which was the day before and after speaking with someone at that location they said that they thought I had been informed already. Secondly, the truck was so dirty! I didn't find out until I made it to my destination after the movers brought my items off of the truck. I couldn't believe that my furniture was in the condition I found it in. I am so disappointed in the services and my entire Uhaul experience. I was supposed to get my first month of storage free and upon arriving there I was informed that my storage was given to someone else and instructed to go to another location and when I got there, I had to pay $109 up front which was not the contract agreement. I am so disappointed. I never expected my experience would be like this. For improvement of the next customer, please don't do to them what was done to me.

Tonia G. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
3.0

Customer did not leave a comment.

Bessie L. 
Rating:
4.0

I also want to commend the employee at the Gray's Truck location in Clinton, Ms. I originally went to pick-up a trailer there but all they had was a 5 x 8 and I really needed a 6 x 12. The employee stopped what he was doing and found the trailer I needed at another location. and made sure I had directions to get there.

Mike J. 
Rating:
5.0

I would rent from them again. Service was great!

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Clementine H. 
Rating:
5.0

Easy location. Great customer service. No real recommendation on improvements.

Jeremy K. 
Rating:
3.0

Improve CUSTOMER SERVICE! This location offers little assistance in trailer connection. The customer is expected to do everything from putting the trailer on the hitch to hooking up safety chains, light connections, etc. I was told “when you get it hooked up, come back inside and let me know, so I can take a picture “. I'm 73 yes old handling a dolly to put the trailer on the hitch.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

kathy B. 
Rating:
5.0

Customer did not leave a comment.

lessie W. 
Rating:
5.0

Great Job

Sidney V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

If I rent a truck in one location, it's for a reason...convenience. When I went to get the truck, the guy told me I'd have to drive 30 miles to pick it up.

vick A. 
Rating:
5.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

Quentin F. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Another Great place.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Beau B. 
Rating:
5.0

Great place to pickup a uhaul rental

Beau B. 
Rating:
4.0

Customer did not leave a comment.

lisa P. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
1.0

Customer did not leave a comment.

Jacob D. 
Rating:
3.0

Customer did not leave a comment.

CANDICE P. 
Rating:
4.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

LISA J. 
Rating:
3.0

I called for a price check on a tow dolly before I drove all the way to the store. I was told one price on the phone, but when I got to the store to purchase the item, I was told another price. Just so good I had the amount of money to cover the item. The tow dolly only had one working light. I told the salesperson of the matter before I left the store lot, and all I was told was ok, thanks for letting me know. I was not offered a discount on the item that was quote to me at a wrong price, nor was I given a discount not offer to get another tow dolly for the one that was not work. Not great customer service.

Sandra R. 
Rating:
5.0

Excellent and friendly service is given at this location. Everything is clearly communicated with no hidden costs added. I will definitely use and recommend this location to friends and family.

TAMMY A. 
Rating:
4.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

Nothing i have rented from this location more than one time great group people very helpful. And may i add this is mississippi my home state so this is just how ms folks are helpful and nice. Billy.

billy M. 
Rating:
2.0

They need help getting trailer attached to vehicles. Customers have to do it all themselves.

James C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
1.0

I was charged for two day rental when we only had it for one day less than 24 hours and they winky call me back. Been trying to call them since Monday and today is Thursday. Please call me to discuss this 985-759-3059

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Great pick up, and drop off, customers service was great

Shawntrell W. 
Rating:
5.0

Tammy at Boots and Britches in Byram, MS, was very helpful and professional. I'll definitely be back for future rentals and recommend this location to friends and family.

jason M. 
Rating:
1.0

My experience was terrible I was lied to reguarding the daily amount I would be charged. They were not helpful at all and didn't try to resolve the situation in any way. Seems like lying and cheating is their way of screwing customers out of their money. They are like everyone else now days very misleading by adding on excessive hidden charges

edward J. 
Rating:
5.0

Customer did not leave a comment.

Jan J. 
Rating:
5.0

Tammy was very helpful, she explained all what I did not know

Shawntrell W. 
Rating:
5.0

Customer did not leave a comment.

AARON L. 
Rating:
4.0

Customer did not leave a comment.

Katie C. 
Rating:
3.0

Was not informed that the pickup location was changed from the requested location until showing up at the first location to pick up the truck. Called customer service and received a $50 credit for the lack of communication regarding the pickup location. Turned out that the second location we were then sent to turned out to be nonexistent having closed up shop. So we google mapped another location in the area (on the same road) thinking maybe we were given the wrong address. This is where we were informed that the location we were sent to was now closed. This place did not have a 15' truck as rented but we were finally able to rent a 26' an hour after we were initially supposed to pick up the truck. Ended up having a customer service rep hang up on us. Likely in the future to overpay for a moving company rather than dealing with Uhaul and all of the poor logistic procedures.

Britney F. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

karen S. 
Rating:
5.0

Customer did not leave a comment.

sandra T. 
Rating:
1.0

Customer did not leave a comment.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

kalvin R. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
1.0

Customer did not leave a comment.

Hope W. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

Clarence K. 
Rating:
5.0

He was very accommodating.

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

Alper C. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Really nice personable employees

Karen S. 
Rating:
4.0

Customer did not leave a comment.

karen S. 
Rating:
5.0

Excellent operator at this location. Also the rep who moved me to this location was excellent as well! Promote them.

David D. 
Rating:
4.0

Nice lady helped me check in, the trailer size i reserved was there... although only 1 trailer was available evidently I got the wrong one... didn't realize it until i turned it in, but overall everything was fine beyond that.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Teryl H. 
Rating:
5.0

This whole process was absolutely horrible. I had to drive to 3 different towns just to get a truck that was already booked in advance online. So much conflicting info. Very frustrating.

MARANDA Y. 
Rating:
5.0

Everything was great.

jennifer W. 
Rating:
5.0

Awesome customer service, was in an out within 10 minute.

Andrea B. 
Rating:
4.0

The truck was full of mud when I received it. It took me about 2 hours to clean before I started moving. I called the store and mentioned it to them and they seems not caring about. Not good to receive a dirty truck. I have a picture of the dirty cab of truck.

Derrick M. 
Rating:
5.0

Customer did not leave a comment.

Giovnni F. 
Rating:
5.0

The location had to be changed to Britches and Boots, which was a wonderful place with very helpful personelle. The original location was Big Boys Toyz in Jackson, MS, but they did not enter our reservation information into their system so we were unable to use mobile check in. That delayed us about an hour.

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
3.0

Next time, it would be helpful to have the personnel disconnect the toll dolly from the truck instead of requiring the customer to do that.

Randy D. 
Rating:
3.0

Customer did not leave a comment.

lee N. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

TOMMY S. 
Rating:
5.0

OUTSTANDING IN EVERY WAY!

larry W. 
Rating:
5.0

The Rep really helped me in a pinch! I needed a vehicle for a last minute move and she me a vehicle when the reps at the site up the road didn't bother to tell me the vehicle was ready when I placed the order! Arnaldo's is a bad place to go for rentals. Go to the Britches and Boots for the best service!

Levar W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

No one there to help hook trailer up. I am a woman and could not lift the 9 x 12 trailer on to the ball of truck. I had to go find a man to help me!!!!

joan C. 
Rating:
4.0

Customer did not leave a comment.

denise M. 
Rating:
5.0

Customer did not leave a comment.

Patricua D. 
Rating:
3.0

It was a 30 minute drive to pick up the truck from my destination in Pearl, MS. The folks were nice, but had no packing pads, which resulted in me going to another dealership. In all I lost at least 1 1/2 hours loading time.

HOWARD B. 
Rating:
1.0

The cashier told me to go hook up the trailer by myself and before I leave I needed to come to the front to check to make sure, the trailer was connected properly. The first attempt at me hooking up the trailer was a disaster and it came loose and hit the back of my Tahoe. I knocked a hole in the back of the gate. I tried again and this time when they checked it, they had to tighten the trailer to the ball hitch. I showed the guy the hole and asked if the Safe Tow covered it and he said No. So he saw and acknowledged that there was damage to my vehicle. They should have connected the trailer the first time.

Rebecca B. 
Rating:
4.0

I reserved a U-Haul several days before I needed it at a location that was convenient to my location. I was moved 3 different times before I was supposed to pick up the location, including on the day I was supposed to pick it up. Not only was I moved to a different location, it was a 30 minute drive from where I was. This was super inconvenient. I have always gone directly to U-haul for all of my moving needs, but next time, I will probably choose another company, or at least shop around before deciding on U-haul.

erin K. 
Rating:
5.0

The truck sounded as if it needed to be serviced. Because my needs were within a couple of miles, it was acceptable. However if I had a long distance, it would not have been up to standards.

eileen M. 
Rating:
5.0

Just keep doing the wonderful job y'all are doing thanks

Daniel H. 
No reviews have been submitted for this location.

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