Customer Reviews for Brite Washworld
(U-Haul Neighborhood Dealer)

181 reviews

900 Adams Rd   Dawson Creek, BC V1G0B8

(250) 782-8378

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 7 am - 8 pm

Services at this Location:

Contact Us

(250) 782-8378

900 Adams Rd
Dawson Creek, BC V1G0B8

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 7 am - 8 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Muddy Spot to back in and pick up the trailer, it would have been better on pavement or a drier spot.

Adam H. 
Rating:
2.0

Trailer had worn chains and small damages that was not gone over with then dropped trailer off early at grande Prairie location and got charged a 21 dollar fee I was not told about not then end of the world but definitely crap customer service to say the least

Codie R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

When I called in I waited 51 minutes for a call back. It came and we were just about done and the line went dead. The next call I waited 61 minutes for a call back. It came and again the line went dead. Then I had to use the computer to book the appointment. My point is there are still many people not comfortable booking on line. Very frustrating. And to book was not at this particular location- it is at the corporate level. Location was great! Booking was the shits.

Cheryl V. 
Rating:
1.0

Dirty and unorganized

glenn D. 
Rating:
3.0

Customer did not leave a comment.

Barrett P. 
Rating:
3.0

no choice to recommend this place, only one in town. Person this morning must not be a morning person, seemed grumpy, but the person at the end of the day was more personable. Unfortunate the lot looks like a junkyard.

DONALD L. 
Rating:
3.0

Customer did not leave a comment.

COLLIN F. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

Masks are mandated in the Province of BC and no one was wearing them at this facility. Felt uneasy with other customer coughing and sneezing

John G. 
Rating:
5.0

All went good. Staff was good and friendly, trailer was awesome.

Kyle E. 
Rating:
4.0

The staff were very helpful, happy, and knowledgeable.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

ANNIKA E. 
Rating:
3.0

Your customer service reps on the phone are horrible. I spent 3 hrs on 2 different days on the phone getting hung up on and bounced to call centers no where near where I needed. The reps were rude and made me feel like it was my fault I couldn't get thru to the correct dealer. The Edmonton female rep should be fired for out right rudness. Refused to help me and made the experience awful. I will never use uhaul again.

James A. 
Rating:
3.0

We rented an open 5' x 9' trailer. Other than it sitting in mud with tongue and connection caked in mud,(asked for a brush to clean connection and was told , nope do not have anything). Other than that, it hauled great!

Michel L. 
Rating:
5.0

Customer did not leave a comment.

CALVIN C. 
Rating:
4.0

Customer did not leave a comment.

timothy O. 
Rating:
2.0

Maybe there needs to be a change in your company management and operating policies as it's run like a hillbilly redneck dump

Donald d S. 
Rating:
1.0

Customer did not leave a comment.

SHARON W. 
Rating:
3.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
5.0

No complaints. Very helpful

Rajinder A. 
Rating:
4.0

The truck wasn't clean, neither the storage room. It wasn't sanitized neither. The glass upfront was dirty and full of mosquitos.

Sara E. 
Rating:
4.0

Customer did not leave a comment.

timothy O. 
Rating:
5.0

Customer did not leave a comment.

Sonny M. 
Rating:
2.0

As a drop location.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
3.0

Customer did not leave a comment.

Landin R. 
Rating:
2.0

My rental was ok arrangements were really bad need to work on organization skills etc other than that it leaked also from rain coming in from the rear overhead door not too impressed was scared it damaged my stuff but was lucky all ok

Brian H. 
Rating:
1.0

Cost me 1100 to drive 150klm. Worst experience ever

Kevin Llyod T. 
Rating:
3.0

Please have your locations test drive the vehicles after they have been returned. My 26' truck had unbalanced rear wheels and the front brakes squeaked. Not all customers report issues with the rentals. I reported the issues in Armstrong. Otherwise the truck was exactly what I needed for my move.

Gerrit D. 
Rating:
5.0

Excellent service when dealing with Uhaul in Dawson Creek BC. Only issue I had was that there were no packing boxes to purchase at the time of rental. Other wise, an awesome experience!

TERRY D. 
Rating:
1.0

No reserved blankets available, reserved truck VERY dirty and 12 foot trailer used had 2 VERY bald tires and another with with a screw embedded in it....NOT IMPRESSED!!! Would not recommend UHaul

Rodger R. 
Rating:
5.0

Customer did not leave a comment.

Sherry N. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Jacks would be nice instead of lifting the trailer.

Corbin L. 
Rating:
1.0

Do you haul was dirty and there was poor customer service and they are not giving us our deposit back

Tracey C. 
Rating:
2.0

I had a terrible experience not only with the pickup, but with the unit itself.

Sacha S. 
Rating:
3.0

If customers are being charged for returning the truck dirty, it should be rectified before handing off to the next customer.

DWIGHT B. 
Rating:
5.0

Customer did not leave a comment.

Roland E. 
Rating:
5.0

Nothing. Everything went perfectly. Thanks!

Jeff C. 
Rating:
3.0

I returned the trailer early and the final bill was for two days charge and I still didn't get the credit back for it. I was charged 131.38 for four days and i brought it back two days earlier my final bill was 65 something and they still didn't correct the charge yet.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

timothy O. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I arrived on time to pick up my trailer and 3 dollies I had registered and ordered on line several days before. All of the dollies had been rented out to other customers despite being reserved. I was moving a piano and the dollies were absolutely mandatory. I had to purchase the only available furniture dolly in town with cost me $44 and change for the one instead of renting the 3 at $7 each. Not much of an apology was given or any sort of discount because what I was reserved was unavailable. I had to drive out to the location to pick up the piano which was in another town to make sure that the dolly would work before picking up the trailer as I didn't want to end up renting a trailer if we couldn't get the piano on the one dolly. What could have been done in less than an hour ended up turning into an all day job and costing me far more than it should of and now I have a furniture dolly I don't need. I would not recommend renting from this place and in fact I would discourage other from doing so.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

trevor B. 
Rating:
3.0

Well pretty much everything, I was booked for a 20foot trailer(which I needed) and got a call the evening before, being told I can no longer get this and they only have a 15 foot trailer. This is COMPLETE BULLSHIT, what the fuck is the point of BOOKING what I want if I can't get it. Uhaul sucks as a company and has the WORST customer service I have ever had at any company before. Also worth noting the trailer was absolutely ducking disgusting.

walter S. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

The whole process was seamless. Quite impressed!

Janel B L. 
Rating:
5.0

Customer did not leave a comment.

Penny G. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
4.0

The location staff were fine to deal with. We were offered a VIP voucher and it was not applied properly to our rental so ended up not receiving as much off as promised. The customer service staff changed our reservation multiple times without our knowledge or consent. The staff at this location was receptive and fixed the problems they were aware of. U-haul needs better communication between the company and franchises and better training on using that communication.

ronda C. 
Rating:
4.0

Location was absolutely fine. I am however unimpressed with U-Haul overcharging me for the trailer rental. I ordered a 4x8 and non were available. Instead a 5x8 was provided and I was subsequently over charged compared to the online quote.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Colton R. 
Rating:
5.0

Customer service was friendly, helpful and efficient

NATASHA G. 
Rating:
3.0

PUT “ WINTER “ TIRES ON ALL YOUR TRUCK ESPECIALLY IN THE NORTH FOR US NORTHERNERS !!! TRYING TO GET AROUND IN A TOWN THAT HAS SNOW AND ICE SUCKS !!! I WOULDN'T RECOMMEND U-HUAL TO ANYBODY IN NORTHERN BC DAWSON CREEK TO BE SPECIFIC!!!

Jason L. 
Rating:
5.0

Service was great and they had the trailer waiting for us

billy A. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

Frustrated that there were no cargo trailers available to rent, even though there were a half dozen onsite. Parking lot was extremely muddy and slippery. Needs fresh gravel so customers can get in and out of their vehicles without getting covered in mud.

Al H. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

My truck was frozen in its place and the cargo door frozen shut due to a severe weather conditions. It delayed the move by a day but everyone did what they could to help us and provided some compensation for the inconvenience which is much appreciated.

Hans F. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

GreAt service. Very helpful staff.

Keith M. 
Rating:
5.0

I was wondering why the u haul guy in Grande Prairie and sexsmith wanted more than double the price

mike V. 
Rating:
5.0

Customer did not leave a comment.

Tanaya R. 
Rating:
4.0

All was good.

Ken M. 
Rating:
5.0

Even out the gravel

margo H. 
Rating:
4.0

All good

norman A. 
Rating:
1.0

Have someone available at the counter at the pick up location during normal work hours. I had to wait (There was also another customer that was already been waiting more than 20 minutes when I arrived to pick up the dolly that I had requested and booked) more that half hour before anyone came to the counter to assist and then this person had to call a manager who knew anything about Uhaul so the paperwork could be generated.

DAVID L. 
Rating:
5.0

Excellent customer service. The young man helping was very friendly, professional and helpful. Made the transaction very smooth. Very impressed.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

LeAnn B. 
Rating:
2.0

Clean the trucks. Our rental was filthy. Nicer parking the lot was muddy.

David P. 
Rating:
3.0

Customer did not leave a comment.

Shannon A. 
Rating:
3.0

Better signage that this a UHaul drop, and if it remains a 24 hour drop, have a drop-box for the keys or clear directions on who to contact. The on-line agent did not give any clarity on these points.

Debra P. 
Rating:
5.0

Just better to go in person to reserve vehicles/trailers. They do have true customer service

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Rich B. 
Rating:
3.0

There was no dolly, even though I requested/reserved one a month in advance. I had to buy one...

Trevor O. 
Rating:
5.0

Better availability or at least more of a heads up would be nice. I wasn't told until the day before pickup that I even had a rental available for the next day, and that I had to go to another town to pick it up.

SEAN R. 
Rating:
3.0

Customer did not leave a comment.

Hans F. 
Rating:
5.0

Mitchelle at Alpine storage location was there best. Honest,professional, and helped me every step of they way, to get me my truck needed. It was a great experience.

Cameron B. 
Rating:
3.0

Hard to get any equipment form this area. Need more trailer or trucks up here. Always a shortage of equipment

linda j D. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

Customer did not leave a comment.

Hans F. 
Rating:
3.0

Customer did not leave a comment.

Hans F. 
Rating:
4.0

Customer did not leave a comment.

Deidra G. 
Rating:
3.0

Customer did not leave a comment.

Aaron T. 
Rating:
2.0

Rental was easy enough and service is friendly, but this location is very limited for optional items from u haul. It is however the only dealer within an hour with the next closest being 4 hours away.

Hans F. 
Rating:
3.0

Had to drive from Chetwynd BC to dawson creek bc aprox 150km to pick up trailer no gas reimbursement should've been offered something but other than that move went awesome

john S. 
Rating:
3.0

Customer did not leave a comment.

Nazrana B. 
Rating:
5.0

This location is small, it was hard to fit in the office with more than one customer. They got my order wrong and gave me the wrong trailer, i had to go back and return it. But, it overall a good experience

Nazrana B. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
3.0

Britewash world provided a good service. Uhaul did not have the size of truck I requested and the alternative that they offered had a check engine light on.

Wade G. 
Rating:
3.0

I would not recommend uhaul at all.

Owen C. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
No reviews have been submitted for this location.

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