Customer Reviews for Britrow LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Britrow LLC

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Anthony H. on

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For the website/24 hour service, not the location. Final approval from the website while on location took well over half an hour. When I attempted to use the chat feature or call the 800 number I received no response during the 20 minutes I was waiting for the website to send me the code. That is abysmal customer service. My family has always rented from until when we needed a larger truck and we never have experienced customer service that was so utterly inept. I’m also not sure why I needed to upload a picture of my license when I already entered that information when making the reservation.

Judith H. on

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Customer did not leave a comment.

Teresa R. on

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Customer did not leave a comment.

KURT D. on

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This basically is an unmanned location for dropping equipment off - however I have not rented anything as a pickup from there so they may be present when someone is picking up equipment. Hours were posted 10-4 on Tuesday but I dropped the car transport off at 8:36 am and came back at 2 to get the charges on it stopped (have photos date-time stamped to back up) - never saw anybody - building locked up. Would like my bill adjusted to reflect how long I actually had the equipment - 1 day instead of 2 on the transport.

Jeffrey D. on

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When I returned the trailer to this location the manager listened to the problems I had with the rental and provided me with information and contacts for escalating my complaints to Uhaul management.

Alex W. on

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Charged for mileage I was lied to thanks Now I’m negitive in my account

Kaylynn F. on

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Customer did not leave a comment.

Donn B. on

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Customer did not leave a comment.