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SCOTT O
Customer Reviews for Britt Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Nicholas Hblankets were left out, utility dollies were left out. windshield wipers were broken so they couldn’t be turned on our would damage the glass. Was charged for having the trick to Sunday when I returned it at 5pm Friday.
Wendy BLocation is a car garage, my t built for clean but people were great
Scott LWasn't sure where to park the vehicle. It wasn't an actual Uhaul location, it was a 3rd party car-lot. I might suggest marking a "drop-off location" in the area you prefer all Uhaul returns.
HEATHER PBetter yard Organization.
TERRY Hmake the return process a little faster
Tiffany CI will never use UHaul again because of the overcharge of $751.14. I put in more gas than I started out with. I have Reservation Receipts that GUARANTEE my price. I did not go over my milage. Penski here I come!
Lisa MI rented the uhaul online so we could pick up first thing in the morning. We had a full crew at our place of business helping load equipment into the uhaul. We arrived at the time given, 9:30am and it took until 10:25am for us to obtain the truck. 55 minutes. They could not locate the key, code, etc. Also, helped other customers in between, while we waited. I had 8 employees on the clock waiting on the truck. Very unprofessional.
Bob BInstall jack on tongue of 2 axle trailers. Too much weight resistance to lift for the average person by themselves. Luckily I had a jack to lift the trailer up!
donald bThe location does not assist you in hooking up the trailer or seeing if the trailer lights work. Very poor customer service.
Russell SMake sure the equipment you pay for is on the truck.
Brittany CFirst off it’s nasty and filthy in there then they have dogs running around and dog toys everywhere telling lies about gas mileage
Tirea MNothing
Mazerine LBe more knowledgeable. I was given the wrong contract after i paying before the guy realized that he made a mistake.
Jalisa SDid fast professional job
James SFrank was very helpful, polite, and knowledgeable!! They are always great!!
Steve MThey were very responsive and worked to accommodate what I needed.
ralph gThe Uhaul didn’t have any gas when I first got in there.
Monique BI paid to rent the U-haul. Upon bringing it back; I was supposed to get my money back. I was moving into a new place an I really needed my money back. That didn't happen. I will never use U- haul again at this location. I also don't appreciate this at all. I will tell others about this experience.
TRINA MBest customer service. Would not change anything.
Charles GThey were friendly. Make sure you check the numbers before you leave as I could have driven off with the wrong item.
Tim NThey charged me for two days even though I told them I was returning it the same day. When I questioned them about it they said they couldn’t do anything about it they just clicked to confirm what was already in the computer.
CLINTON DBreaks didn’t work good. Take off wasn’t doing good. Reservations the uhaul was excellent.
larry fIt's clear they use UHaul as extra income. They do not represent UHaul very well.
kelly nMy reservation was cancelled 3 times by uhaul The locations were helpful but uhaul changed my pickup location and cancelled my reservation 3 times
Tyler PEasy to rent. Equipment ready to go.
Ed DNothing. Thanks Bob
ROBERT SDropped off after hours, so didn’t interact with anyone. As far as Uhaul, I don’t think it’s cool to have to pay for the whole 3 days when I only used 2. Other than that, everything worked and there were no problems with truck or tow dolly.
PENNY WDark and unsafe.
Jamez DThe car dolly could have been in better condition that they gave me but it served its purpose got the job done
John MGreat location and return service.
Harold CThey're really not much else I could say. The service was excellent. The rep at the location when I inquired about the tea tail details was GRRAT. My rental was a one way rental from another state, and that remote location was also Great. They were a good representative of U-Haul corporation. Thank you for your service.
David RReturn area was not well-paved, only covered with rough gravel. Not lit well for nighttime returns.
Benjamin SSalesperson was very informative, and worked to make everything as easy as possible for us
Katherine PThe check engine light came on within two miles. The brakes barley moved when I pressed it as hardbas possible. The alignment was so bad that the stirring wheel was far left when driving straight. The truck had no power and I expected it to give out at any time. Actually trying to drive the truck was bone rattling and I sprained both wrists trying to steer the truck and keep it on the road. I was without options since I had movers scheduled. I reported the truck issues immediately to Britt Automotive and they just told me to drive the truck as is and take a chance it breaks down since I had the full coverage insurance. The Downtown U-Haul location was so helpful when I dropped the truck off. She even corrected a $35 extra miles charge added by Britt Automotive. Also, Britt Automotive changed my one way trip from Spartanburg SC to Greenville SC to a round trip back to their Spartanburg location. I've always had exceptional service from U-Haul in the past and I drove the same 26ft size truck from Tampa FL to SC a year ago. THAT true drove like a dream for the entire 10 hour trip.
Vickie MExcellent service and made the process simple! I highly recommend this location and will use them again!
JoEllen SCustomer service on location was great!
Kevin LTell them to go somewhere else
Lori IThe straps on the car hauler are deteriorating replacing them would be about all that would improve the experience.
luis NNone
william qOther sites have helped hook up the U-haul trailer. I can do it myself, but if someone had gone out with me, they would have noticed that the wiring harness pigtail was missing and I wouldn't have had to go back in and hunt for someone to help me with that. The staff was very friendly and helpful, though.
ALEXANDER GThe location really helped me out this past weekend with a trailer for a one-way move. I appreciate Britt Automotive for all their help and hospitality.
Charles CAbout time I finally got a new trailer. They last time was the old version where the surge brakes didn't work nor did the lights.
GREG BAll of the people I interacted with were fantastic! 10/10. I chose the self service option and that did not go as smoothly as i had hoped. The application and web service was well below average. The data presented to me on the webpage conflicted itself, the prompts errored out often, and for both pick up and drop off I had to rely on the support of the workers.
ryley bEverything was just fine
JERMANE Ball of the employees were awesome!!! professional and friendly!! I will refer them to everyone!!
Steven MThis place was amazing. I wish it was closer to my address but the CS agent that assisted me was very professional and was ON TIME unlike where i picked the uhaul up from in conway SC. If this was closer to me i would use this place again.
ANTHONY HMy best experience yet 🥰
TINA Athe service was excellent!! there's nothing to improve.
Steven MTell them to make sure they know were they are dropping off if the rep don't talk clearly and the drop off is not right you have to pay because they put a 1/2 hr.away pay more that's it.
CHRIS FEasy
Katherine E