Customer did not leave a comment.CHLOE D.
Customer Reviews for Britt Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer had a lot of dirt and debris inside but he swept it out real quick. There was still some inside but the trailer worked great.CHRISTINE R.
I attempted to drop it off after hours via the uhaul app which I had done previously with no issues. The reservation would not link to my app and thus I could not complete the drop off with it so I called customer service. After waiting on hold for about 15 minutes I reach a gentlemen and after I explained my situation he said I will transfer you to the department that can help you. I waited on hold another 20 to 25 minutes and no one picked up. I then hung up and went into the new reservation queue since I had first tried the existing reservation queue. While waiting on hold there I moved the trailer to the back of the lot, took pictures and left remaining on hold. I had been at the location for over 1/2 hour at that point and I had been on the road all day loading and unloading the trailer. Finally after another 15 mins I got a rep on the phone and she helped me but that took another 15 minutes to resolve. If your app is not going to work then you need better after hours options for phone support. I will be doing another move in 45 days and not sure it will be with uhaul.Frederick C.
The service was quick and efficient, very friendly staff, and uhaul was very clean !Jameson P.
they were great!! everything was perfect!! there's nothing to improve!! Thank you so much!!Steven M.
Customer did not leave a comment.Jimmy S.
All is good. This service is well managed and in demand.jerry C.
Customer did not leave a comment.Mariah B.
The guy hooking it up told me I had the wrong kind of hitch for the small trailer, I've rented at least 20 trailers from uhaul and no one has ever said that...also he hooked it up anyway even though he thought it was wrong. As soon as I got in the highway the chains fell off- there was no rubber stopper, I checked the hitch and could easily screw it several more times tighter. I dropped it off after hours and no one contacted me the next day or for four days. I called twice during that time, left messages and no one responded. I got the receipt but I think that is only bc Uhaul eventually sorted it out on their behalf. I never heard back from them, they clearly don't check their inventory for after hours drop offs the next day.Jena T.
Everything went smoothlyStephen M.
Had a dolly inside the trailer and was told it was hooked up okay the trailer came loose when driving to my home, lucky I was only a mile from the pick up place. Damaged my receiver hooks!David G.
The tire was busted. The inside wasn't cleaned period the cab nor the back of truck. We had to clean it ourselves. Worst experience ever with UhaulHerlando D.
The location was wonderful but the trailer has a leak and my mattress was soaked. I notified the location and they said they would tell uhaul about it. Just waiting on uhaul to get back with meJonathan P.
I was disappointed in the service I received from haul. I couldn't get the equipment I ordered on the day scheduled two weeks in advance. I received no call to inform me of the delay. So I was a day behind and lost a day of work as a result.melissa S.
Customer did not leave a comment.Zachary T.
Make sure that if a customer signs up to rent a uhaul earlier than business hours, like 8am, then they should have the appropriate access to it and not have to wait until 9 am for the location to open like I had to. Also, please tell customers that it is cheaper for them to not choose the one way option if it is less than 50 miles because it will cost them more.Kenya H.
Customer did not leave a comment.Thomas D.
How about not charging me for fuel when I filled it up completely before returning it.Zachary R.
Not a good space to park the trailers.Luis C.
Customer did not leave a comment.John D.
Customer did not leave a comment.Lynde B.
Tyler, at Britts Auto, was awesome, friendly, & helpful!kelly F.
Very friendly and helpful. Went out of their way for me. Would definitely use them again. Thank youSuanne S.
Customer did not leave a comment.Richard G.
We were very pleased with the rental experience at Britt Automotive. We live in Union and had to drive a few miles further for the truck. The staff at Britt was very pleasant and courteous unlike the service we received in Union last week at UNLIMITED ELECTRONICS. The clerk was rude and was not truthful with us regarding the size truck we needed. I would rather drive 25 miles further for a pickup than to ever deal with that woman again.James C.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.andre T.
Very helpful and professional.Steven M.
Customer did not leave a comment.Nick K.
Customer did not leave a comment.Elford M.
Customer did not leave a comment.Andrea B.
Customer did not leave a comment.Yves C.
I returned a trailer after hours. Parts of the parking area seemed dark but it's busy in that area. Plenty of room to maneuver around.Benjamin W.
Customer did not leave a comment.Tony B.
It wasn't the service it was the fees from uhaul that I'm disappointed in.Gracil B.
Customer did not leave a comment.Lee W.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.Kari W.
Customer did not leave a comment.Monica H.
Was a terrible experience. No walk through on the equipment, or review.Michael P.
Customer did not leave a comment.Alex C.
This was the fourth location I had to go to to get the size of trailer that I had reserved one week prior at a location that is actually closer to to my home. I had to drive 20 miles to this location after waiting at another Uhaul distributor for over a hour and a half before I found out the guy wouldn't be back for at least another hour to lease me the size I needed. VERY POOR INVENTORY CONTROL.WILLIAM G.
Customer did not leave a comment.Dale C.
Customer did not leave a comment.Phoebe O.
Customer did not leave a comment.Kimberly E.
Customer did not leave a comment.Craig H.
I did not have a problem with this location - however, I made reservations online to pickup and drop off at specific locationsâ€” both of these locations were changed, without properly notifying me. I hope this is the last time I ever have to use uhaul.Benjamin S.
Customer did not leave a comment.Julia P.
Customer did not leave a comment.richard R.
I filled the tank up to full before returning. However, I was charged for the tank not being full. I was charged double.. I have prooflinda T.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Clemson T.
I was sent to four separate location and delayed almost 4 hours. My reservation was for a 9 am pickup and the first location did not have the truck. The second and third locations were closed when they should have been opened and the forth location gave me the truck at about 12:30. I had to pay my movers for the time they waited on me. I had a terrible experience. The movers were hired for 10 a.m.Nesha M.
Customer did not leave a comment.liza C.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Maggie N.
Customer did not leave a comment.Barbara L.
Outstanding service. Only glitch (that I didn't catch) was my drop off location was changed from what I requested. I had 2 trucks, and the other truck had my requested location. The drop off location accepted both trucks with no problem.Tom M.
Customer did not leave a comment.David K.
Customer did not leave a comment.Amanda L.
This place was alot better than the uhaul store in spartanburg. He was going to send me 35 miles. FROM WHERE i was. I went on line and got a tow dolly reserved 5 miles from my house. Then the job waIT ALL WENT WELLs on,mike P.
Customer did not leave a comment.Randy B.
The online turn in went well, but there needs to be some warning about the amount of time it takes to complete the turn in. Other than the time it took, it went very well.clemson T.
Customer did not leave a comment.TOM A.
The trailer leaked water all over our boxes and furniture.Jodie C.
Customer did not leave a comment.Timmia H.
Awesome customer service. All my fees was told upfront. Nice and friendly staff. I would recommend this location to anyone.Jennifer B.
Customer did not leave a comment.James W.
They were so nice. Pulled the truck around for me to the front door. Definitely would use this location again.Laratifter B.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.david A.
Customer did not leave a comment.kevin T.
Customer did not leave a comment.Kathy B.
Customer did not leave a comment.LaSandra R.
Customer did not leave a comment.David S.
U-haul does not offer any discounts for Veterans.derrick L.
Customer did not leave a comment.Maurice B.
Customer did not leave a comment.Wendi G.
Customer did not leave a comment.candis N.
I will have to wait for next bank statement to answer this, the first was to be canceled and rebelled it wasn't, let's see what happens next mouth.Bruce R.
Improve signage on building to identify it as uhaul related.Mary L.
Customer did not leave a comment.Rachel S.
Great service. Absolutely no problems.ARNOLD L.
Customer did not leave a comment.Brian S.
I received and had to respond to an email stating that I had not returned the trailer. After I replied to the Email with the requested info and contacted UHaul by phone, they contacted Britt and cleared up the issue. This should have been the first step before I was contacted.David C.
the chains to secure the vehicle were broken and held on with electrical wire.ROBERT R.
Customer did not leave a comment.Will H.
Customer did not leave a comment.shawn E.
The employees who helped me was very kind and helpful at Britt Automotive!Janie T.
Customer did not leave a comment.Doug S.
The U-Haul representative told me that there was a $7 charge because he said I left not enough gas I asked him for his last name and he hung up on me on the phone and refuse to call me back I have spent thousands of dollars renting U-Haul trucks and I will never use the service againBRITAIN G.
Customer did not leave a comment.Matthew C.
Very nice and friendly !! Professional and knowledgable !!Steve M.
Customer did not leave a comment.Amy H.
Customer did not leave a comment.JOHN S.