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Brent H
Customer Reviews for Broadway DX
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck ramp needs lubed; one parts always hard but the part to pull out just before you lift onto truck bed.. needs lube
Christopher WGreeted us as soon as we pulled in. They had our order ready to go. Good quality equipment.
cheryl aEverything was great!
Michelle HThere was not an N/A for personnel - we dropped at after hours so I did not interact with any personnel. Just a note - we have rented several trucks in the past year with our girls moving and our own move. This was by far the worst service and equipment from a company we have used. We will not use UHaul again.
TRAVIS WDirty truck , lied about the gas being at 5/8
Dion TGreat service and help getting the trailer rented and hooked up!
kevin LThe alignment was clearly off in the U-Haul cause the steering wheel looked turned when the vehicle was traveling straight. A maintenance minder for the tire monitor system came on shortly after departure from the pickup site.
Charles SQuick and painless. The guys’ running this place did an excellent job.
SHAWN TI am super unhappy with the trailer I rented this weekend. For starters, the back door didn't have a top latch to hold the door shut as the door problem flung open going down the highway after leaving uhaul. I have to place a lock on it to get it to stay shut. Which brings my next issue. I was driving through rain lastnight and either there's a hole in the roof or the issue with the door not being super secured due to the missing top plate for the latch but either way the rain completely soaked the items I was hauling. Which included my wooden display cases and my backpack with my paperwork inside of it. I confirmed the other 4x8 trailers have a different locking mechanism and since I had rented a 5x8 last weekend I can confirm it too had a different locking mechanism. Not happy.
Clinton GNothing needs improving. It can be a little hard to get in to depending on traffic and number of vehicles, but everything about it was great especially the staff
Julie HThere were so many trucks that we barely had a place to park...
Chad aIDK, I was not there but they could not answer the question about the deposit
anthony mI’ve used this location many times, and I’ve always been satisfied with the staff and the equipment.
Brandon AEverything was great. Very easy to pickup and staff was friendly and helpful.
Catherine DAwesome service!!!
Julius SVery Nice Manager Jessica. Always friendly with a smile and very knowledgeable of her position. I love doing business with people like Jessica. Wish more were as sweet as she is
marsha wThe 2 guys at the Moore, OK Sinclair are awesome! It's the only place I go to rent a U-Haul.
chaz lGreat place and customer service.
WILMA GRodney was very helpful and attentive. It was a pleasure doing business with him.
PATRIIA FNo one was present all day.
Allan HGood service. Easy to rent online.
JoAnn AAlways use them... very courteous and knowledgeable
Amy AThe owner was really nice and helpful
STEPHEN WTiny place.
BRAD MThe drop off location was excellent very guick in and out. I have a comment about the original pick up location u-haul requested that i change the pick uo location and i said i would if they could add to the uncharged mileage they said they would add 40 miles and they only added 10 so i wound up paying for some miles at the drop off that i shouldnt have.
GEORGE WService was polite, quick, and easy! Truck was immaculate.
Todd WGood!
Shailendrasinh CThe trailer I received had an overhead door that was difficult to raise and lower. At one point in the raising and lowering process, one of the springs released and caused the cable attached to the door to wrap around the axle, preventing the door from being lowered at all. After waiting for three hours (travel time by repairman and actual time to repair), we were finally able to use the trailer and get on the road. It was obvious to the repairman that this overhead door had been "repaired" previously and the "repair" actually caused the spring to fail again. Apparently, U-Haul needs to inspect all repairs and insure that they were done properly so they don't cause problems with future customers.
Joe FCustomer service was excellent, Rodney and crew very nice, friendly and knowledgeable.
CARY HBe honest
Benjamin CNothing - great service overall!
Clinton HNothing. Had no problems.
Russell LVery easy access...welcoming, friendly, informative, helpful, caring staff.
WILLIAM GThe truck and auto transporter worked great for our need
Noe CThe truck was clean and ran well but the transmission was whining. It was a 2013 truck. And the ball joints rattled like crazy. I was only going fou miles on back roads. So I wasn't worried. This thing would be scary on the highway. Can you imagine losing a balljoint in a box truck at highway speeds?
Derek MI had no chance to meet an employee but I left the U-Haul 12/24/25 around 7:30pm am sure it had to do because of the time and holiday. Thankfully there was a space available to park the U-Haul.
EVELIN MYou all were great! Friendly, fast, and professional. Appreciate your service!
Brandon WNothing y’all always Great!!! Thank you
Krista MNeeds better suspension for the items that are riding in the back. Other than that, this truck was amazing. Great on gas and a smooth ride.
Brianna Auhaul had about less than half a tank, Which was 50miles. When picking it up, Had to go to a gas station, Which is not ideal.
Donald LGreat customer service.
Lewis JAlignment would be great.
Rebeca VThe service was great and quick. Nothing to improve on.
Tamera NThere is nothing to improve because this place is awesome. I had reserved a U-haul online so everything went quick. Employees are very nice and helpful. We always use this place for a U-haul.
Sandra SAbsolutely nothing everything was top tier
Tyson TContinue providing the…. Great Service, Equipment, & Trucks!
George KGreat friendly service. Have highly recommend!
Chris TOverall the experience was excellent and stress free. We were communicated with and given good instructions leading up to and throughout the process. The truck storage was clean but the cab of the truck could have been maintained a bit better. The control knob for the headlights was loose and finicky the interior was somewhat dirty. Suitable for the purpose of moving but I would have different expectations if it was a rental car. The drop off process was easy however my CC is still holding two charges days after turn.
Elina LThe younger fellas were so helpful. Made my husband feel better about getting our SUV off the car hauler. Thanks guys.
Kathey STerrible location I was overcharged treating with disrespect I was told they call the police on me at this location
TAVARES SEverything was excellent and the guys were accommodating and so professional… I didn’t have any issue .
ELIZABETH SThe agents helped me park and back into the parking space and were very friendly.
Mark CNothing at all, it was a great experience!
Robin PHave more 10 foot trucks available there were zero at the city I was at and none at the next location I tried had to get a size bigger which cost more wasn’t to happy
Cheryl H