Customer did not leave a comment.Dustin A.
Customer Reviews for Broadway DX
(U-Haul Neighborhood Dealer)
Moore, OK 73160
(Block E of I-35)
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: 9:00 am - 10:00 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great! One of the best U-Haul dealers I've dealt with. They were friendly and very helpful.Jan S.
Customer did not leave a comment.Crystal N.
Customer did not leave a comment.Kyle C.
Great customer service, quick pickup and drop off process, great equipment pricingTracy H.
Customer did not leave a comment.Trinidad T.
Customer did not leave a comment.Jody C.
Customer did not leave a comment.Otis S.
Customer did not leave a comment.Nicholas A.
Customer service was excellent. Parking for drop off vehicle's was crowded.Jim H.
This is the second time I had to call back because I was over charged for my rental. Pay closer attention to how much the customer is getting charged so we can get the proper expense/receipt for expenses for business account.josh M.
Customer did not leave a comment.Donald G.
charged for 3 days of use when only had for 5 hoursTy H.
Customer did not leave a comment.Rickey F.
I had absolutely no problems,Amber L.
Customer did not leave a comment.Josemaria G.
Customer did not leave a comment.Ted D.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Jaime B.
Customer did not leave a comment.rick P.
The online pick up process is awkward at best. If you mis enter information on your tiny cell phone keyboard, you're pretty much screwed since you can't go back and change anything. Directions to where the pick up key box is would be appreciated too. It's like a treasure hunt with no clues about anything, much less what it looks like. I've found well hidden geocaches in a forest quicker than this tiny box. Luckily, returning the truck is much easier.Robert M.
Customer did not leave a comment.Joey B.
Customer did not leave a comment.Jay E.
Customer did not leave a comment.jess M.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Donald P.
Customer did not leave a comment.STEVE G.
It was so refreshing to have excellent customer service!Sabrina S.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.DAN B.
alwaysa great experience to do bussiness with this storeXOCHITL M.
Customer did not leave a comment.Ricky F.
Uhaul's mirrors were damaged. Customer service was polite however. Seemed like lake of equipment though.Treyson M.
Customer did not leave a comment.Antonio S.
Ordered a appliance dolly, mattress pads and a utility dolly, neither one was in the truck. I would like to be reimbursed for these amounts. i show it is $27.00ASHLEY S.
Customer did not leave a comment.Joe M.
The equipment was clean but truck has poor maintenance. The brakes are very very poor, I didn't feel safe driving it. The engine was working over time, it was so loud, it hesitated every time I accelerated. I avoided highways because I had to drive 20 mph. I would not recommend that location with that truck. Absolutely not.Nicole B.
Quick in and out. Great support hooking up and dropping off. Thanks!!Jon G.
Uhual pick up location stole my credit card information and was using it to spend $100 a day. It is also a very small location so moving any truck over 15ish feet in and out of there is a pain.Alec B.
Customer did not leave a comment.Randall M.
Customer did not leave a comment.Devan M.
Customer did not leave a comment.GERALD H.
Customer did not leave a comment.TERRI M.
Customer did not leave a comment.Stephen M.
My appt was 11 am to pick up .. and I called that morning and she told me I could not pick up at 11am cause they close at 945am... I told her about appt guaranteed or 50 you pay the customer 50 dollars... the guy that was there said no that's only through the app..Darin R.
When I picked up the truck I didn't notice, but there was a light on the dashboard indicating there was a problem. I turned around and went back and motioned for the owner to come over to the truck to look at it. He apologized and said he should have told me that all of the catalytic converters had been stolen out of the trucks and it caused this sensor to register an alert. I just wish there had been a note in the truck, at the station, on the contract....somewhere that said this so I wouldn't have wasted time turning around and coming back for something that was not necessary. Other than that, the truck ran great, was easy to drive, and I was even upgraded because they ran out of the 15' trucks and gave me a 20' truck.Karen H.
Customer did not leave a comment.matthew E.
Offering a part day rental. I picked up the trailer at 3pm and had it back by 7pm the same day. Otherwise, it was good.Christopher C.
Customer did not leave a comment.Nigel W.
My husband almost died from an oil field accident. I needed this uhaul to pick up fridges we purchased prior to the accident. This location would not work with me once they had rented out a truck too small for my needs. I barely had it for 45 minutes and they wanted to double charge me for a bigger truck. I'm just appalled and truly feel like I can't catch a break. I will never step foot in BroadwayDX again. I highly suggest going to a real uhaul store. This dealer isn't worth the stress.Scott Y.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Nicole L.
Customer did not leave a comment.Bryan W.
This is the Uhaul facility I use exclusively, the employees are friendly, helpful and very pleasant to work with. Today they went above and beyond to help me.DAVID K.
Customer did not leave a comment.Shawna T.
Truck runs poorly at stoplights/idle. A/C only blows out of defrost vents no matter the selection. Ramp has a broken weldDylan H.
Customer did not leave a comment.Willie D.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.JERSON M.
Broadway DX is the best location I have ever used to rent UHaul equipment. They know what they are doing, get you in and out quickly, and do so without a lot of fanfare. Really enjoy these guys.Richard M.
Customer did not leave a comment.NATHAN S.
Customer did not leave a comment.James C.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.LOUIS C.
Needs to clean the trucks.Gabriel B.
The gentleman staffing the location has a terrible snuff/dip habit and the place reeked of the smell. It was also atrocious to have him spitting into a clear plastic cup during the transaction.David N.
Customer did not leave a comment.Juan A.
I am contacting you regarding the referance #34508168. I have been charged an extra $41 for a uhaul car hauler that was picked up and returned on time. There is no explanation of the charge on the email I was sent. I waited 30 on hold to speak to a representative on your call line just to have her kick me back to the 30 min hd after a breif conversation with no warning. Please explain the extra charge. Also I am very displeased with the trailer rental and now your service. You guys rented me the biggest peeling paint and somehow rusty aluminium car hauler i have ever seen. The wiring was bad and needed a feild repair just to get on the road when picked up in Oklahoma. Also the techs that rented it to us almost forgot to tighten the squar knob onto my hitch and was willing to let me go until I reminded him. After the vehicle was loaded the trailer had a flat tire, so i went back to the rental place and they repaired it in a sketchy way and just said good luck. Since this was the only one available and my non running vehicle was on it i was stuck with this terrible trailer. While pulling the trailer I could hardly reach its maximum speed with out it becoming very unstable. I could see excess camber movemnet on the trailer tires while the suspension moved whitch would idicate to me worn wheel bearings and cause the swaying and unstable condition described above. Dispite all that it did make to trip so I was goning to let it go until now with these extra charges. I want them refunded and almost feel like you own me for my inconvenience and sometimes scary ride. I will not use or recommend your company to anyone everagain, and told many of my friends, family and work colleagues how terrible this experience was. There was issues dropping the trailer off too. There was no space at the lot and my only option was to place it after hours in a spot that was marked no parking. I followed up the next week to ensure it got checked it and the uhaul operator was rude also. Just icing on the cake. I have written this whole email while on my second 30in hold and am even madder than before. So I expect action regarding this or may need to contact my attorney. Corey Porterfield 303-587-7179Corey P.
Very helpful and knowledgeable.Richard S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.John F.
Customer did not leave a comment.Nichole M.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.Wayne J.
Customer did not leave a comment.Andrea H.
Let a customer know if you don't have dollys. My day was planned around the reservation. Why reserve it online if there is nothing reserved. I had to take time away from my move to go purchase my own dolly because I didn't have enough time to find alternative arrangements. The movers I paid for through U-haul had planned to use the reserved dollys and I had only reserved the movers for 2 hours based on timing around picking up U-haul. Had I known there was no actual reserving the dollys when selecting them online, I could have planned around it. If the place would have called to advise there will be no dollys I could have found another plan without taking time away from my already paid for and booked movers to wait on a dolly while on the clock. The people working didn't seem at all empathetic and the suggestions to problem solve didn't consider the time the movers were already booked, paid, and scheduled for would be lost if more time was taken to go around and find an alternative. A phone call on your side could have reduced the stress of the day and $ spend the day significantly. Very disappointed.Christa H.
Customer did not leave a comment.James M.
It was very high we did not think it should be this hi ighTERESA C.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Dawn C.
Customer did not leave a comment.TOMMY A.
Customer did not leave a comment.John S.
Customer did not leave a comment.Kent K.
Excellent location. I have rented here before. They are always helpful.Robert H.
Customer did not leave a comment.Billy C.
Great serviceWILLIE D.
Customer did not leave a comment.CAREN H.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Alan G.
Customer did not leave a comment.Kenneth H.
This location put my fuel level in lower then it actually was and charged me for fuel when I dropped off the truck at the same fuel mark.JAMES F.
Customer did not leave a comment.Rickey F.
Great service, friendly and clean.WALTER E.
Very helpfulWILLIE D.