Customer did not leave a comment.
LESLEE V
Customer Reviews for Broadway Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service at this location was outstanding! The owner expertly connected the trailer to our vehicle and walked us through all of the paperwork. Unfortunately, UHaul changed my reservation pick-up location unbeknown to me to this one which added 90 minutes onto my already long day. The trailer itself leaked water (it rained hard) and squeaked badly.
Carter PDid not speak with anyone at drop off point, but helpful with phone directrions. Drop off point for U-hual was overun with homeless and gang related types behind u-hual office location. After hours dropoff point should not be recommented. My party was threatened with young gang bangers and sign language inappropriate for my grandchildren that were with me. We dropped u-hual on main street in front of location. I believe the u-hual would have been damaged if left on the back street.
Victor VAwesome service! Will book here again
KRISTOFF BGreat service. They make it easy and explained everything.
HALYNA PExcellent customer service at this location. They even opened early on a day when a large number of customers planned to pick up at their 9 am opening time.
AMY CLocation manager was extremely helpful
JEFFREY GVery nice customer service!
Lisa MNot sure it was a problem with the location at all but the truck had very worn wiper blades making driving in the rain dangerous. Front end was very loose and badly out of alignment.
BRENT VFantastic service, friendly and courteous. Highly recommend this location on Broadway.
RICHARD TNothing he was quick and polite.
JOHN RLocation could use more space. Tight getting vehicles in and out. Service was excellent!
RAYMOND MAlways an excellent experience. Thank you.
AMY GGentleman who ran the operation was amazing. Made it very easy to pick up and return.
PAUL STerrific service. Easy to work with. Helpful.
SUZANNE HAwesome service!
Juan VVery professional staff
HEIDI BThis location was very, very small. You could hardly turn around in the parking lot. I had a 10 ft truck with a vehicle trailer and it was impossible to turn around. The only thing I could do was drive straight forward and park.
CHARLES WIt’s just a tiny lot but overall a great location. For a U-Haul and trailer it’s kind of hard to park.
KYRA SGreat customer service and equipment was very clean.
SUSAN GFast and friendly
ELYZHAA MDrop of was seamless. Quick response and young man even removed my tow hitch to help me get on my way!!!!!
JUDY TN/a
Kirsten BThe van was clean and very efficient.
TENDAI GSomewhat clean.. so many fees. More pricey than quoted
BELINDA SExcellent Service!!!
MEL NThe gentleman working was extremely friendly and helpful.
MARK CArrived early. But, was met by an employee who was able to help me. Nice job.
John Hno improvement necessary. equipment was clean and ready. associate was efficient and helpful. very pleased. thank you
ERNESTO RI highly recommend this U-Haul! I was so nervous as this was my first time renting, but Melvin was so thoughtful and he made the process very easy. The van was in great shape and very clean. It was a great experience.
SUZANNE GAwesome customer service. They were attentive, professional, accommodating and efficient. Highly recommend this location.
JENNIFER DCourteous, friendly, and professional. Painless and stress free.
Christopher BDifficult to find. Signage is insufficient. Staff was courteous.
THERESA BThe guy at the desk was quick and super friendly. Would use this location again
BAKARY SIt was perfect. Picked up - moved furniture and returned. Exactly what I was looking for
Jake WThe steering alignment of the truck was a little bit off. Melvin provided excellent service. Fast, efficient, professional.
Edgar MBest truck rental experience to date!
Sarah KGreat customer service! Exactly what we needed for our move. Thank you!
Kim CThe Manager, Melvin, was top notch!! Friendly, helpful!!
CURT SThird time using this location in 6 years and always a smooth process.
KEVIN EThe rep was very accommodating and friendly. He opened up a little early and got us on the road very quickly. Nice guy, great service
GARY BMelvin was awesome! Very helpful!
Dennis MInside of truck was filthy. The cup holders /dash area was so dirty it wasn’t usable. No where to put my wallet, keys , phone as it was so sticky and filthy. Also they said th tank was half full and for me to return it half full. I put a gallon of gas in which brought it back to half full. I received my final invoice and they charged me an extra $10+ for 2 gallons of gas even though the illustration on that final receipt showed the tank was half full. Seems they charge what they want. I’ve rented multiple times from uhaul locations on the north side of town and never had an issue. Finally, they wait to tell you the day before that there is no parking at this location so I had to scramble last minute to get a ride as opposed to leaving my car. It isn’t in a location where you should leave your car in an unsecured lot which most all uhaul locations have (except this one). They don’t tell you upfront as they know people will go elsewhere. The truck was old and beat up, especially poor suspension, however it got me from A to B. The lone bright spot.
PAUL VNothing, exceptional service.
TRAVIS IBest UHaul experience I’ve ever had!
LISA Cvery helpful manager
Bruce HBoth people I met with were super friendly and helpful. One of them I know was Mel. He was great. Thank you!
Peter HEveryone I dealt with was very kind and accommodating! I will definitely do business with you again.
DONALD AWe came from Fort Collins and didn't realize Denver had gotten dumped with over a foot of snow the night before. I so wish I would have caught the name of the man who helped us that morning (the only person there, 9am, Broadway Rentals,1601 S Broadway in Denver--contract #24247601), because he was amazing. He was not only positive and kind at the desk, but went the extra mile to help us navigate hooking the trailer up in the snow that he had shoveled out before we arrived early that morning. Once hooked up, he had us pull forward so he could sweep all the snow off the trailer, which was not a small feat considering the amount of snow. He was incredibly nice throughout the entire transaction and got us on our way without issue. We talked about how nice he was for ten minutes. Renting a trailer is typically for an annoying task--moving something--which can be an entire day of eye rolls or arguing. His kindness started our day off with such positivity that we simply couldn't be annoyed by any annoyances that popped up. That kind of customer service makes a difference, and in this ridiculous world we're living in right now, we just need more people like him.
JAMES WI mean, first of all, talk about Clean! What An Extra Delight! U-Haul’s seats are usually itchy and the cabin usually reeks of sweat! The outside windows were a little dirty, but nothing the wipers and wiper fluid didn’t handle just fine, plus I’d rather have the INside be clean than the OUTside! Fantastic. Thank you. Second, the people at this location are Prime! Their example should be followed at every location. It just makes the company a pleasure to deal with, and something like a move, that can be super stressful at times, feel a little better when you end it all on a high note such as dealing with the moving truck company. And for my family there has been A LOT of moving going on (for me twice, this visit was for my father’s, and now Today, literally the next day will be for my mother)!! It’s crazy!! But I’m so glad that at the end of it all I will have the interaction with the workers there [any of them] to smoothen and brighten “the load” of our current chaos. You don’t really know it until you experience it, but it really does make a difference. (And thank you to the young gentleman there who helped me move my bags into the office so that I could wait there for my Uber.) 5 Star, A+ experience! It’s usual at this location. Raises for everyone please, haha, if possible! The workers you have there are worth it.
Tiffany Lthe owner operator at this location is very professional and considerate of his customers. I have leased equipment at this location many times and shall continue to do so as needed going forward
Craig CExcellent customer service from the beginning to the end.
Jo SThey had the van ready to go and warmed up before I arrived. they made the process easy and friendlly.
ANN GNothing. The customer service was amazing and very professional. I received my truck order promptly and was even provided some much needed moving advise. This was the BEST service experience I have had with U-Haul.
MICHAEL GNA
Roy CThe parking for drop off after hours was a bit confusing as the message didn’t say any street names, but I got it figured out. WS able to leave the trailer and bring the uhaul back separately. It is a tight fit into the lot if you arrive during the week but they will come out and help if needed. Staff were pretty friendly and definitely helpful vis text and in person.
VICTORIA WI’ve had TWO Absolutely Incredible experiences at 2 different U-Haul locations (one in California and now a dependable one in Colorado)! The people there, give them a raise!
Tiffany LGreat staff!
ADAM FThis location has one of the best customer service. Everyone is committed to making you feel at home when renting an equipment. I will always recommend them to anyone I know.
IBRAHIM AI was thoroughly happy w my experience. It was quick and easy and most importantly the salesman was super nice and grateful for my business.
WILLIAM HHard to get into. Part of a buy here pay here car lot. Too many vehicles around to get truck in.
MICHAEL L