Don't over charge people why was I charged almost 200$ after I'm told it would be 112$
Dakota S.
Customer Reviews for Broadway Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best uhaul experience I've ever had!
Hanna P.This place has no space and no space to drop off. Nothing was communicated.
SCOTT B.Great customer service, really helpful and friendly!
Suzy S.I've used this location several times and the ownership and staff are excellent. Thanks, Melvin.
Sterling H.It is nearly impossible to pull into or out of this location. It is shared with a shady used car lot, you can expect 2-3 vehicles will block you in, no with no way out of the lot while you sign the paperwork for your rental. I would rather buy my own trailer than ever try to fit a rental trailer in and out of this lot ever again. This was the most inconvenient experience renting equipment I've ever had, I would give 0 stars if possible
Matt Z.Melvin is incredibly friendly and responsive
Oladeji T.Little crowded. Representative was helpful and friendly. Was not happy that our pickup location was changed and that the trailer wasn't available for the time we were scheduled to pick it up.
DANIEL M.This is one of the best Uhaul locations I have ever used!
ERIC H.great customer service.
Cynthia G.The truck assigned to me had a battery that didn't work. When I requested a new truck, I was given one that was just dropped off seconds after I arrived at the U-Haul Rental site. The staff rushed to process the just-arrived truck and left it dirty. When I asked for a new contract reflecting the new vehicle, I was scolded and told that I didn't need the new contract. After about an hour of discussing I gave up and left with the dirty truck. What can be improved here is: 1) checking trucks operations before renting it out to a customer (including battery life), 2) Be prepared with back-up trucks in case of last-minute changes, and 3) not arguing with the customer and acting as though it's their fault that the truck issues arose.
Isaac S.Get me closer to pickup location.
Samuel G.Employee that helped me was excellent, friendly and professional.
Mike G.Terrific experience.
David L.Melvin was an excellent customer service rep and helped me throughout the process.
james T.While the location had limited on-street parking, the rental experience was perfect. I did the on-line check-in in advance, so the rental took one minute, as did the drop-off. Just perfect.
Michael B.Not much. The guy working there made sure everything went by smoothly and quickly.
Blake C.Always a great experience renting at this location!
Sharon B.Very friendly and efficient service as well as quality trailer.
David S.Mel was awesome! Give that guy a raise!
John R.I requested a utility dolly in my reservation online, when I arrived they told me that they do not have any. Lots of hidden fees (including extra for returning after hours even when I paid for a certain amount of hours that would go after they close).
Erik P.I feel terrible for spacing his name but the person who helped us was so kind, flexible, and helpful! 10/10 recommend this U-haul location and their services :)
Leila J.Everything ran extremely smoothly. Helpful.
David K.Very nice guy working. Very fast and efficient at his job with a great attitude.
Sean K.Super friendly and accommodating.
James C.Great customer service. I've rented several times from this location
Paul W.Nice people and everything went well.
Elizabeth M.Sa'id was very professional. They open a little bit early, which was terrific, and the truck was in great condition.
John W.The gentleman who helped us was wonderful, friendly, and helpful. The truck was clean and operated well.
Kristiana B.Tried to drop off my trailer after hours and the parking lot was closed off. Had to go back the next day.
JESSICA B.Friendly and helpful staff. A very pleasant and trouble free experience.
Patrick J.Parking lot is tight, but otherwise was easy in and out. They had my van ready to go 10 minutes early and I was on the road.
Michael M.Everything went smooth with car hauler trailer.
CHAD C.It is difficult to find. Small sign. The lot was full. Hard to get in and out. Lot personnel were excellent, though.
Jo M.The employee that worked with us was super nice and helpful!
Deanna S.Create parking space for customers
Haase H.Every time we go , the van we order is never ready, it's always sandwiched in the back , causing us to lose time that we have paid for
Adam G.The man that helped me and also received my drop off was super friendly and it was all quick and easy will definitely be renting again :)
JOSHUA H.I would like you to have parking for my vehicle. although the Manager helped me find a solution.
Oleg E.Sarah - not helpful ( see above). Guy we returned to tried to help, but couldn't do anything. Place is scrunched on a corner lot - very difficult to get in and out.
John B.There were leaves in the vehicle when I picked it up. I cleaned them out. I was not told that I would be charged $20 for bringing the U-Haul back after 6:00 p.m. I dropped it off at 6:15 p.m. and was charged $20 for a late fee.
RONALD S.The attendant was super friendly and really prompt. Amazing service!
Belinda W.Melvin was very helpful at this location. Friendly and helpful! Can't thank him enough!
Carole E.The folks at this location were incredibly helpful, accommodating, and friendly.
BENJAMIN G.Nothing. Great staff, short wait. Only better experience would have been not having to move in the first place! Thanks!
Joseph M.Terrible after hours return
karry P.Completed my drop off within 10 minutes, very nice!
Lawrence P.Dry happy with service it was a awesome experience thank you
Raymond J.The man who helped me was excellent. He made the process easy and quick. I was off to move a couch and other belongings in less than 20 min. I would definitely rent from here again.
Dedo K.Best UHaul dealer no cap fr
Andrew T.Told me to give them the keys and leave… their lot was packed…. Then sent me charges via email that are erroneous
WILSON F.VERY busy at 9am
Kirsten A.This location went over and beyond to accommodate us, great customer service
Monique M.My best and easiest U-Haul rental yet! Melvin was super friendly and professional and he had me in and out in minutes. I highly recommend this location and it will be my go to from now on.
DANIEL D.Easy to find, straight in and no trouble at all
Paul D.great customer service.
Miguel B.