Both people I met with were super friendly and helpful. One of them I know was Mel. He was great. Thank you!
Peter H
Customer Reviews for Broadway Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I dealt with was very kind and accommodating! I will definitely do business with you again.
DONALD AWe came from Fort Collins and didn't realize Denver had gotten dumped with over a foot of snow the night before. I so wish I would have caught the name of the man who helped us that morning (the only person there, 9am, Broadway Rentals,1601 S Broadway in Denver--contract #24247601), because he was amazing. He was not only positive and kind at the desk, but went the extra mile to help us navigate hooking the trailer up in the snow that he had shoveled out before we arrived early that morning. Once hooked up, he had us pull forward so he could sweep all the snow off the trailer, which was not a small feat considering the amount of snow. He was incredibly nice throughout the entire transaction and got us on our way without issue. We talked about how nice he was for ten minutes. Renting a trailer is typically for an annoying task--moving something--which can be an entire day of eye rolls or arguing. His kindness started our day off with such positivity that we simply couldn't be annoyed by any annoyances that popped up. That kind of customer service makes a difference, and in this ridiculous world we're living in right now, we just need more people like him.
JAMES WI mean, first of all, talk about Clean! What An Extra Delight! U-Haul’s seats are usually itchy and the cabin usually reeks of sweat! The outside windows were a little dirty, but nothing the wipers and wiper fluid didn’t handle just fine, plus I’d rather have the INside be clean than the OUTside! Fantastic. Thank you. Second, the people at this location are Prime! Their example should be followed at every location. It just makes the company a pleasure to deal with, and something like a move, that can be super stressful at times, feel a little better when you end it all on a high note such as dealing with the moving truck company. And for my family there has been A LOT of moving going on (for me twice, this visit was for my father’s, and now Today, literally the next day will be for my mother)!! It’s crazy!! But I’m so glad that at the end of it all I will have the interaction with the workers there [any of them] to smoothen and brighten “the load” of our current chaos. You don’t really know it until you experience it, but it really does make a difference. (And thank you to the young gentleman there who helped me move my bags into the office so that I could wait there for my Uber.) 5 Star, A+ experience! It’s usual at this location. Raises for everyone please, haha, if possible! The workers you have there are worth it.
Tiffany Lthe owner operator at this location is very professional and considerate of his customers. I have leased equipment at this location many times and shall continue to do so as needed going forward
Craig CExcellent customer service from the beginning to the end.
Jo SThey had the van ready to go and warmed up before I arrived. they made the process easy and friendlly.
ANN GNothing. The customer service was amazing and very professional. I received my truck order promptly and was even provided some much needed moving advise. This was the BEST service experience I have had with U-Haul.
MICHAEL GNA
Roy CThe parking for drop off after hours was a bit confusing as the message didn’t say any street names, but I got it figured out. WS able to leave the trailer and bring the uhaul back separately. It is a tight fit into the lot if you arrive during the week but they will come out and help if needed. Staff were pretty friendly and definitely helpful vis text and in person.
VICTORIA WI’ve had TWO Absolutely Incredible experiences at 2 different U-Haul locations (one in California and now a dependable one in Colorado)! The people there, give them a raise!
Tiffany LGreat staff!
ADAM FThis location has one of the best customer service. Everyone is committed to making you feel at home when renting an equipment. I will always recommend them to anyone I know.
IBRAHIM AI was thoroughly happy w my experience. It was quick and easy and most importantly the salesman was super nice and grateful for my business.
WILLIAM HHard to get into. Part of a buy here pay here car lot. Too many vehicles around to get truck in.
MICHAEL LSuper easy, inexpensive, and professional. This location should serve as an example of how to run a U-Haul business.
ANDREW MThese trucks are made for moving. Some ppl use them for long distance moves. Nobody should be given a truck that has not been checked thoroughly. Brakes are very important on any vehicle. Going down an incline and the brakes go out is unacceptable especially when the company lies about compensation. What is $100 compensation to pay over a lawsuit for wrongful deaths cause by your truck not having proper brakes!
Verkesha JScott was awesome and went above and beyond to really help make my rental a smooth process. Not an easy task when the move falls on Christmas Eve! Thank you again for your assistance!
ALLAN Egreat convenient service
david eI was quoted a price at 49¢ per mile if I went over 100 miles and 89¢ per mile if I stayed under 100 miles. I stayed under 100 miles but was charged at $1.09 a mile.
MARGARET CThe best place and people to rent from. Keep doing what you doing.
IBRAHIM AI’ve rented a U-Haul from this location twice in the past two weeks. It’s a family-run operation attached to a local car dealership. Yesterday, I arrived early after confirming via iMessage with the gentleman who runs the place—unfortunately, I didn’t catch his name. When I got there, he was showing a car to a potential buyer, so I headed to the U-Haul office. At first, there was just one other party waiting, but soon, four more groups showed up. A kind woman, with a little boy happily running circles around her, let us all know her husband was finishing up with a customer. Despite the chaos, she jumped in to check everyone in while managing her lively little boy, who walked around like he owned the place. And, honestly, he did—it was clear this was a true family business through and through. Not long after, her husband rushed in to take over, but watching her multitask with patience and grace was a moment that stuck with me. These hardworking Americans, doing it all with a smile, are what drive this country. When I’m ready to purchase my next car, I’ll be calling them first to see if they can source it for me.
JAKE FThese guys were great and a pleasure to work with.
Hendrik DThey got me in and out quickly- thanks!
STUART MGreat friendly helpful people. These guys help take some of the stress out of moving. Thanks!
MAURICE TI can’t think of anything. It can’t be fixed if it’s not broken. So keep the good work.
IBRAHIM AThe manager was super helpful and the equipment was great. The online process could use some work - I tried to use that and the app was not able to provide clear pictures of my driver's license to the agent online which really slowed things down. In the end, the manager at the desk stepped in and helped.
Robert GReceived a text 23 minutes before this location closed that our reservation had been moved here from the original location we had booked. The text didn't even make it clear the pickup location changed - being from out of state I wasn't familiar with the exact addresses so I didn't notice. The employee offered to open 30 minutes early the next day but the damage was done, our entire travel plans were delayed by half a day which impacted quite a lot. He also told us to return the truck to any location on Thursday but I wound up being charged $55 extra because he never mentioned it had to be 8:30am Thursday and I returned it at 3pm. The dropoff location refused a refund because it was "in the contract" and since these locations are all different owners etc they refuse to take any responsibility.
MICHAEL BThoroughly pleasant and helpful experience.
Jonathan NVery professional
GERALD WThe parking situation is horrible. We were blocked in for 10 minutes because there is nowhere to park and people returning vehicles blocked us in. Further, I took before and after photos of the dashboard that showed how full the gas tank was, including "estimated miles until empty." The estimated range for the van was 15 mpg and I drove 22 miles roundtrip. At the time of returning the car, the worker asked if I filled the van before returning, which I confirmed in the affirmative that I did. However, my receipt charged me for 2 gallons of gas (note that I didn't even drive the car 30 miles that would warrant 2 gallons of gas). My before and after photos clearly showed that I filled the tank, including the "estimated miles until empty." I called the location and told the worker that I filled the tank and had before and after photos to prove it. He then agreed to refund me. But this should never have happened in the first place.
ANDREA LThe right taillight on the trailer was out. Agent did not seem concerned. It was dirty, but the agent blew it out before we took it, so that was great.
LISA HThese guys are on point and I can’t think of anything in regards to improvement, maybe give me 50% discount. lol but other than that they have the best customer service.
IBRAHIM AFantastic service. Great use of technology fir pre check, reminders and electronic receipt. I was in/out in less than 5 mins. Van was clean, new and my service rep was so helpful. I will definitely recommend.
Marie GMarvin and team were great and very helpful! They were super friendly. Incredible customer service! I will return!
MEREDITH RFast, friendly service!
Zachary MThis location is the best in Denver. I've used many and most UHaul places have friendly people, but the Broadway location is always enjoyable especially when you make booking mistakes. :)
SCOTT GOh, another (my 2nd favorite) location that I’ve ever rented from so far!!! GREAT Experience! And mainly due to your worker that you have working there. Stellar! Thank You so much. Again, us customers REALLY appreciate it! Would most definitely recommend above all others.
TIFFANY LI did return the truck exactly at the 6 hours mark and I was charged by an extra of $21 for some scammy extra fee
Yandry PI like renting from here because they have that "family run" type feel.
ADAM Fbreaks would be better
HILMI YThe lot did not have much room to maneuver and there was no sign out front to help me see how to get to the return location but it was manageable.
Spencer DMel is so kindly and helpful
Kerem CThe person that helped me at the desk was so personable and helpful.
CLAIRESSA CClean location, good staff. The drawback: the facility is mostly used as a used car storage lot, so it’s difficult to maneuver the u-haul truck to the back corner of the lot where the u-haul equipment is stored. I had to fit the truck tightly between two others, which made it hard to take the required checkout pictures. Another truck renter arriving after me had no parking space at all.
THOMAS MMelvin was very cordial, professional, and pleasant to deal with - thank you Melvin.
Edward GNothing you guys did amazing
WALLINGFORD AQuick in and out, no issues, very friendly and helpful staff.
JAMES CThey don’t have parking so you have to find a sketchy side street to park. The guy at the counter was doing a bad job of explaining the card hold price vs final official mileage price to a customer in front of me and it was taking FOREVER. I could’ve explained it better to him. Location doesn’t have clear signage. I also had the thing to skip the line to get my keys but waited there for 7 minutes before I got them because he was too busy poorly explaining how renting trucks works
ALEXANDER CChanging drop off locations was a disaster. I was told it was very simple to change locations by making a simple phone call but the wait times are over an hour. Extremely frustrating experience
ROBERT KExcellent help at front desk. Thank you!!
Charissa SIt was a good experience and I will rent from this location again
David EGreat personal service.
PAUL IGreat experience and in and out fast
JASON FGreat location. The staff is EXTREMELY helpful at this location. Best uhaul experience here
CARLY BWe absolutely love using this location. The manager Mel is so personable and helpful. A friend who used this location and was so satisfied, recommended it to me. We feel the same way. We’ve always had a good experience And would highly recommend this location to anyone.
JOHN HEasy drop-off experience.
teresa wWonderful customer service. Thank you!
Marian LThis location is fantastic. The team there went above and beyond to make sure my experience was great. Everything was clean, ready and available as expected and they were very efficient. Love this location!
Lindsay CHe quickly came to help disconnect the trailer and maneuver the vehicle in the lot. Quick return Pleasant and welcoming. It was a relief after a long, stressful drive.
April T