Customer did not leave a comment.Keith H.
Customer Reviews for Brock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Fred B.
Customer did not leave a comment.Terrance L. | Overall Experience
We continued to add days to our rental as our car remained in the shop for body work. The uhaul staff were understanding and accommodating to our needs. Much less a hassle and less expensive than a rental car.Jack N.
Outstanding customer service, very friendly staff.MICHAEL M.
Customer did not leave a comment.Kendra S.
Customer did not leave a comment.William S.
The two guys at the front, I wish I got their names were incredible. So kind and helpful.Kaylei S.
Customer did not leave a comment.Joseph O. | Overall Experience
The 2 dealers you sent me to before this 1. Need to be replaced they first one. Did not have the equipment and determined i had to use a box truck. Would not take no for a answer. Was told to take it or leave. The second one when walked in told lady what I was supposed to get . Said we got it she started to do paper work told I all that was in there. She said you will have to use a 15 footer. The owner will not rent the pick up for local move. I left call back was told to back they would then they said the truck was broken. Which was a lie. It would help if you had honest dealers. The one I normally use told me that uhaul wouldn't rent that combination. I told him they need to change the website. Then came up with a lie about transmission would brake he had about 20 that broke . I have renting storage there for more than 7 years but I will be moving it to any where but your living dealers.Kenneth M.
very goodMarcos D. | Overall Experience
We had moved all our items into two storage units while we were looking for a house and had no issues until june of 2022. We discovered what appeared to be rat droppings in our outdoor unit. I expressed concerns to the office and they said the exterminator told them it wasn't rats but large mice. But aren't rats considered large mice? Anyway about two weeks later I discovered evidence the "large mice" had made it into our inside climate controlled unit. The office said they were aware and knew of people that had brought food in their unit which caused the rat issue. The smell of urine inside the hallways of the building was over bearing and definitely a health hazard. If you look up you can see dried urine on the cross supports and holes chewed in the ceilings. At that point I had enough and started looking to moving out. Once I was able to find a new place to move our belongs we asked if they would offer a discount on a moving truck and the answer was no. It took us (4 adults) 13hours to pull everything out, wiped & disinfect all our totes and load the trucks with the items they didn't distroy. We uncovered 4 dead rats and one alive one that ran out when we moved a dresser and ran up the wall into the next unit. The amount of damage they caused to our belongings was more then we could have imagined. They chewed many pieces of good pine and oak furniture, saturated furniture, chairs and belongs in urine. Even though we had enough insurance (u-hauls insurance) to cover the nearly $20k in damage the insurance is refusing to pay no more the $6k for our damaged items. The owner showed zero remorse and refused to come look at our unit so we can show him the issues and damaged items. We had to pay an additional 2 months on the storage unit to keep the damaged items while we waited for insurance to give us the ok to discard the items and the owner wouldn't even give us a discount. We just got the ok from insurance to discard the items that were damage and when we went back there was even more damage, so it seems the issue is only getting worse. They are still offering units to customers in that building because as we were moving out someone was moving in next to us. I would never offer this storage facility to anyone or any u-haul affiliated storage facilities to anyone ever! They don't seem to care about keeping their customers belongs safe.Ashley S. | Overall Experience
This facility and it's staff were exceptional. It can be stressful moving and finding a place that makes you feel comfortable. This was convenient, clean, helpful and can assist with other service needs. We needed a second storage bin and they did not blink an eye, helped us and gave us options. You might have a need, for a different truck, trailers, moving staff, just ask. I would highly recommend them. They are very personable and friendly. Thank you Brock owners and staffDiane W. | Overall Experience
First of all the woman at the motel who handled everything UHaul was totally professional and personableâ€¦ the location was confusing because there was no sign indicating where the UHaul office was..REGINA H.
Customer did not leave a comment.Carrie B.
Customer did not leave a comment.Brian Z.
Customer did not leave a comment.sharon A.
Outstanding knowledge and personal contactJAMES H.
Very helpful and friendly.BARB P.
Customer did not leave a comment.Brock S.
C J was the best! It's so nice to have customer service like this!!! Thanks Jerryjerry S.
The trailer should have a crank because it's way to heavy to lift especially for one person and someone 71 years old like myself. I believe the pick up facility should actually do the hook up not the person renting . It's critical it's attached correctly. At both ends pick up and drop off I had to ask for help and they seemed a little busy. On the Myrtle beach side there was only a female worker who had to help me lift the trailer off . In previous rentals in NY the facility always always loaded the trailer onto the vehicle not the user You need to look at this or you are at risk of lawsuits for InjuriesSteven L.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Heidi W.
Customer did not leave a comment.Mark B.
Van was completely on empty. Not even enough gas to make it to a station down the road. Luckily there is a gas station next door or I might have run out. The Office manager acted like this is normal and just told me to go get gas. The lady who checked me back in seemed to think it was inconvenient and was apologetic.Kristy K.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Brian S.
Very helpful and already asking what went right orcwrong with my trip. They even apologized to me for the interior of the truck. It wasn't even their locations fault!Chad K.
Very accommodating prompt and courteous service, very convenient to my final destination.Mark B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Janette J.
I would have given all yeses but there is a BIG mouse/rat problem. Having food vendors/suppliers storing food, will draw them to the facility. This was not the case the first 10 months I was a customer. I hope you can correct the situation.Pamela S. | Overall Experience
Pick up was easy but we had issues with the truck. The truck had 2 bold tires on the rear causing a blowout on the highway. Was marked a safety check was done but clearly not because the tire blew and the other one was bold. The road ride assistance was good and the tech replaced both tires not just the blown one.Ashley S.
Customer did not leave a comment.Alexander T.
Very polite and informative Great vehicle literally brand new pick up was so niceSteven P.
Customer did not leave a comment.Julian L.
The young man who checked us in was extremely helpful and went above and beyond to help us.james N.
Customer did not leave a comment.Judy W.
Uhaul is so professional and the agents are so helpful and knowledgeable.Marguerite B.
Had message telling me to change engine oil soon. Didn't know if I should have notified someone while still using vehicle.Edward D.
Customer did not leave a comment.David B.
It's stupid that the trucks aren't full of gas when you get them and returned full. That adds work to me as a driver.Hope S.
Great customer service.JERRY C. | Overall Experience
Very professional and knowledgeable team! They were timely and I enjoyed my experience!Jordan W.
Customer did not leave a comment.John G.
I recommend u Gil to any one because there very friendly And very professional. The place it's very clean and the must fast love it !!!!!!👍😁😁 I recommend this place 100%Wanda B.
Customer did not leave a comment.david W.
Easy one way trailer rental experience went perfectly on both ends.Eric P.
Customer did not leave a comment.TERRY D.
Facility and employees were great. Truck seems to have been abused. It needs a hug and therapy after what it has seen in its life. Please show the truck some love.Nicholas P.
Both locations were very helpful and friendly.Kathleem K.
Customer did not leave a comment.Mark F.
Love this location the gentleman on site was wonderful i dont recall his name. He was training someone and was very patient and detailed. Will definitely rent from this location againRavin S.
Customer did not leave a comment.Sandra W.
Easy drop off and service is Great!Todd H.
Customer did not leave a comment.Christopher L.
CJ was incredibly helpful and would highly recommend this uhaul rental location to anyone.Megan G.
Gentlemen met me on the parking lot and was very friendly and knowledgeable.TERRY D.
Just keep things looking good and available.Joseph F.
Customer did not leave a comment.DONALD G.
Customer did not leave a comment.Edras A.
Customer did not leave a comment.Frieda S.
Nothing! It Perfect Staff is super friendly!!!!John T.
Customer did not leave a comment.kimberly L.
Brian was great will definitely be renting through him againJared B.
Customer did not leave a comment.Deborah P.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.James P.
Customer did not leave a comment.Paul H.
Explain the electronic return system upon initial rental termsAl C.
Congratulations do the same thingJames G.
Customer did not leave a comment.Megan M.
Customer did not leave a comment.James B.
The vehicle stunk from someone smoking, when complained was told the vehicle had been stolen and smoked in. The person in charge of this location should have known you can have the vehicle treated to remove the smell. I was in a bind and needed the vehicle otherwise I would have canceled the reservation. Will not use or recommend this location to anyone because it's apparent they don't care.NELLA U.
Customer did not leave a comment.Scott B.
Reserved uhaul for 730am prior to office being open called a few days before to ask how to get the etc..the gentlemen on the phone kept getting distracted. Had to repeat myself several times and he even stated "sorry I was doing something else" he was 0 help in answering my questions. Ordered furniture blankets. Picked at 730 as scheduled. Blankets were not in cab or bed of uhaul, had to wait til they opened at 9 and drive back and get the blankets for movers to use which slowed down the whole process. When I was on my way back to the store I called the store to make them aware. Same guy answered the phone said "oh yeah I forgot but you can come back" I think I shouldn't if had to pay for them at that point or at least apology. In the back found 2 roaches not palmetto roaches but roaches found in a house so had to clean and sanitize prior to loading up. Last time I rented with this facility there was a pad lock on the back of the uhaul to prevent from bouncing open but not present this time. Lastly when bringing this very large uhaul back for drop off at 730pm. No where to park. There was a partial spot available eith uhaul equipment in the way. They knew I was bringing a 26ft uhaul back at least make room for it to be parked. I have used this facility several but I won't again. To much hassle with multiple other options in the area.Jaclyn S.
After a horrible overall experience the young man was empathetic and kind. He said he would look into taking care of the blanket charge as he was how I discovered the young lady in Columbia did not remove it after she heard me say I didn't order them and I would not be collecting them.Jacquie C.
I don't have any suggestions at this time. Everything went smoothly.Frederick Y.
Customer did not leave a comment.Cara L.
Customer did not leave a comment.kevin W.
I was very upset I have reserved 15-ft truck they instead gave me a 20 foot truck and said oh they upgraded me to me that's not an upgrade have the single woman driving the vehicle and five extra feet was a big difference also with the price of gas it made me go through more gas because of the bigger truck and I was driving it from South Carolina to Massachusetts I had screenshot of my reservation and they said oh it didn't matter they didn't have a 15-ft truck so I will never use u haul againBrenda R.
Robin was great getting me this trailer and getting me out quickly.Albert G.
This was one of the best places I have ever rented a UHaul from. The staff was awesome. Thank youDavid W.
Customer did not leave a comment.Ulysses C.
Customer did not leave a comment.Raymond R.
Quick servicedavid H.
Trailer rental was smooth and was a very resonable cost.Arthur K.
The ad for how much it costs Is a little misleading cause when it comes time to pay, you pay extra for items like gas also mileage and other stuff. If you understand this before renting than you won't be mislead. Overall I give them a good score for customer service and everything went well whenever I use them.Johnathan H.
Customer did not leave a comment.Andrew B.
Excellent service. Staff was very friendly and quick! we usually went to a different place for UHaul but will switch to this location any time we need something.Michael C.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.BRETT H.
Customer did not leave a comment.Leonard M.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Martha C.
The person who took care of me was awesome both at check in and checkoutJames I.
Nothing.Everything went smoothly.Glen R.
The employees at Brock Storage are very professional and are great ambassadors for U-Haul.Janet S.
Customer did not leave a comment.Michael B.
I could not return after hours and waited on the phone for an hour to talk to someone who could check it in for me. Fix that. Everything else was great.Alison D.
Very helpfulMichael K.
The guys were very friendly and professional. Would definitely use them again and recommend them. Great experience!WENDI T.
Customer did not leave a comment.Shirley L.
Customer did not leave a comment.ROGER P.
CJ and Robin are very knowledgeable and professional! I highly recommend this facility and it’s location. Easy access and close by to fuel, hotel and restaurant. Brent & Jo-AnnTOMMY N. | Overall Experience
this place was absolutely amazing. they were easy to start and end a unit with. i felt very secure visiting the facility and leaving my items there. the staff is super friendly and helpful.Jenna C. | Overall Experience
Extremely nice and helpful staff. Always accessible when I was in need of access to my things. Clean, well maintained facility. Would recommend and rent from them again.Christopher P. | Overall Experience
The staff was amazing !! Our belongings were stored in a climate controlled storage space for 4 months and we did not have a single issue. I would highly recommend Brocks !!Ellen P. | Overall Experience
Best storage place I have been too. CJ was awesome.Darren B. | Overall Experience
I would and have recommended this facility. My unit was an inside unit the automatic lighting worked perfectly and the floor and isles were always extremely clean and clear. On my move in and out the staff was available and friendly..ARTHUR D. | Overall Experience
Brock Self Storage was the best storage site I have ever used.Ronald C. | Overall Experience
Customer did not leave a comment.Dennis A. | Overall Experience
Didn’t mind using Brock Storage, helped us college students out over the summer. But when we came back in August we found some animal poop and we were not pleased it’s this, especially since we didn’t have any food or anything to draw animals to our storage. Also did not appreciate the price change 2 months into our time in the unit resulting in us pay more than we expected. Otherwise good and Jennifer was wonderful and very helpfulHaley C. | Overall Experience
We used Brock Storage for several months as we were waiting to find a home. The staff was so helpful and friendly. The facility is very clean and easily accessible. It is also very secure. I would recommend Brock over any in the area .They are a five star storage.SUE B. | Overall Experience
Jennifer was always pleasant, personable and helpful. She answered all my questions and made me feel that our belongs were safe and secure. The gentleman at the desk was also was pleasant and personable and made the turning in of my trailer and check out easy. Captain DanDaniel D. | Overall Experience
Brock Storage is wonderful to do business with. The units are very well lit and very clean. I have paid for climate controlled units in the past only to find out the a/c only came on when someone was in the building. I actually had melted candles in my boxes. Not so with Brock. They are an excellent facility. The staff are very personable.Donna A. | Overall Experience
Only down side was the mouse that was bedding in my dresser. The staff are awesome!MELODY K. | Overall Experience
We love to support a local family business. They were helpful, clean and offered a fair price. The move in and out prices was hassel free. Great location!PAMELA B. | Overall Experience
Customer did not leave a comment.Deborah P. | Overall Experience
We were very happy with our entire experience with Brock Self Storage. The entire staff were very friendly and accommodating in everything that was transacted. I could not believe how SUPER clean the facility was, inside and out. As far as I am concerned this is the only place to go for your storage needs.Dennis G. | Overall Experience
Clean facility, friendly staff, great location! I would not rent anywhere else!BRYANT E. | Overall Experience
I would highly recommend Brock Self Storage to anyone needing storage. We felt our items were safe and secure at all time. The staff at Brock were always pleasant and helpful. I would definitely use them again if I ever needed a unit in the future.karen h. | Overall Experience
Customer did not leave a comment.Claire N. | Overall Experience