Customer Reviews for Brook Road Mini Storage
(U-Haul Neighborhood Dealer)

128 reviews

9001 Brook Rd   Glen Allen, VA 23060

(804) 413-9409

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(804) 413-9409

9001 Brook Rd
Glen Allen, VA 23060

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a wonderful experience, they were great to work with.

Carolyn B. 
Rating:
4.0

Easy to do website and when I needed to call and change my reservation time, Walter (I think, I don't remember if that's right name), was extremely helpful.

Tobin W. 
Rating:
5.0

Quick professional and easy to pick up abs return vehicle after hours Would use this location again

Sharon B. 
Rating:
4.0

The online option for renting was great. Being a Sunday rental without office hours this was my best option. It worked perfectly. Just need to be comfortable with a smart phone and using the website checkin process from your phone at the pickup location. Do your homework before using this option. No way my Dad (age 72) for example could have done this, but it was perfect for me.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
3.0

Nothing outstanding to report.

john D. 
Rating:
5.0

Truck ready to dispatch...Marvin as usual provided courteous, prompt service...a pleasure renting at this facility...

william G. 
Rating:
5.0

Customer did not leave a comment.

Dorothy T. 
Rating:
5.0

Customer did not leave a comment.

BRANDY S. 
Rating:
5.0

Customer did not leave a comment.

Chernor B. 
Rating:
5.0

This was the best experience I've had yet. I felt well taken care of and really appreciate it. Super friendly and helpful. Definitely recommend!

KYLIE K. 
Rating:
5.0

Everything was great, from staff to the equipment. I will be using this location on a regular basis.

James B. 
Rating:
3.0

Customer did not leave a comment.

kathleen D. 
Rating:
5.0

Great job

Kareem B. 
Rating:
3.0

Agent didn't have much information when I asked questions I was directed to the 1800 number. Very frustrating. I don't blame the employee, managers should have their employees well informed.

MARIA and Antoni L. 
Rating:
5.0

NA

KEITH O. 
Rating:
3.0

Advertised helpers guaranteed. We paid for two helpers that didn't show up, even after I verified the night before. UNSATISFACTORY! My wife and I had to load a 20 foot truck by ourselves. My wife is 62 and I am 75. When I called and spoke with a supervisor, she was very unsympathetic and unhelpful. She said to go online and find another. We will never use U-Haul again.

john S. 
Rating:
5.0

We a great experience. The gentlemen that did our rental paperwork was extremely nic and proffesional.

jonathan G. 
Rating:
5.0

Easy in and easy out. Very professional and customer service oriented.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

MIchele H. 
Rating:
4.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Nothing

JAMES J. 
Rating:
5.0

Thank you so much to Brook Rd. Staff. They were professional and objective on s such stressful and busy time for us moving. I'll certainly refer your store to anyone looking for an outstanding customer service. My son and I had a great moving. Telma Santos

Telma S. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Nothing everything was great!

Leta J. 
Rating:
3.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Staff at the location was fantastic! I will return for them.

LEWIS R. 
Rating:
5.0

Customer did not leave a comment.

Lonnie G. 
Rating:
3.0

Customer did not leave a comment.

Sebastian N. 
Rating:
5.0

The experience was wonderful. I could not have asked for better customer service. I will always look to rent from this location again.

Theresa B. 
Rating:
4.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Location Manager was onsite and attentive as the truck had comeback overnight. It wasn't a available for pick Up on the app. He was already getting another truck checked in for me when I arrived. Rather than making me wait and use the app, he opened early and processed me in the office. He had a terrific attitude and a sincere interest in taking care of me. He demonstrated superior customer service.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great people at this center!!

David B. 
Rating:
1.0

Customer did not leave a comment.

NICHELLE W. 
Rating:
5.0

Great service and perfect equipment.

Gina G. 
Rating:
4.0

Customer did not leave a comment.

Tanya B. 
Rating:
3.0

I am very sad with the service charge me twice ! Price lady at the office don't know what she doing charge me prices wrong i need it be fixed as soon is possible

Jorge David E. 
Rating:
5.0

Very nice and professional folks at this location made this easy. thanks

JEFF R. 
Rating:
5.0

I'm a return customer because of the great service I received from Marvin. Awesome job!

Scott R. 
Rating:
5.0

Customer did not leave a comment.

VALERIA L. 
Rating:
5.0

Staff very pleasant

Gary G. 
Rating:
5.0

Customer did not leave a comment.

NICK W. 
Rating:
5.0

Customer did not leave a comment.

Ronnita W. 
Rating:
5.0

Customer did not leave a comment.

NICK M. 
Rating:
5.0

Customer did not leave a comment.

TYRONE H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

DENIS M. 
Rating:
5.0

Great work, Marvin!

Scott R. 
Rating:
5.0

No issues - courteous service - easy pick up and return

Robert H. 
Rating:
5.0

The location was great and staffed with very friendly and helpful people. The UHaul app, on the other hand was a pain to work through. The reason I can say the employees are very friendly and helpful is because they gave me plenty of help to try and speed things up, but the app kept slowing me down. I may never use the app again.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Visit was excellent! Very Pleasant atmosphere if ever needed would definitely consider retur

TINA N. 
Rating:
5.0

Customer did not leave a comment.

Brett F. 
Rating:
5.0

Great customer service

Mieko T. 
Rating:
5.0

Service was great

Eugene G. 
Rating:
5.0

Nothing it was perfect.

Nigel B. 
Rating:
5.0

The staff was very friendly & helpful. I've always used UHaul and have never been disappointed in using the service and equipment. The rates are very reasonable too!

MAUREEN I. 
Rating:
3.0

don't put me down for 1 day rental when I specifically asked for 4 days! And don't close up shop half hour early just because things are kinda slow :(

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

Khalia M. 
Rating:
5.0

This was the 2nd time this week I have rented a cargo Van and it was perfectly flawless couldn't expect anything better as an experience.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID Q. 
Rating:
5.0

Great customer service from the gentleman at the front desk.

DAVID Q. 
Rating:
5.0

Nothing! Manager was quick but friendly. In and out I know time.

Cassandra J. 
Rating:
3.0

Customer did not leave a comment.

ABDUL M. 
Rating:
5.0

Nice agent checked me ou very quickly. Easy!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Staff was very friendly, efficient and knowledgable. Each page of the contract was explained as to the information and my responsibility. This was the easiest part of my move!

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

travis E. 
Rating:
5.0

Customer did not leave a comment.

EUGENE V. 
Rating:
3.0

There was trash and loose change in the vehicle. The gas was also left at just over a quarter of a tank. I would expect a clean vehicle and a full tank if I am paying almost $100 for a rental for only two hours and 65 miles.

ERIN W. 
Rating:
1.0

Charged me for fees I should have never incurred. Said I rented from 8am from them which is untrue.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Deborah V. 
Rating:
5.0

Do not use the mobile pick-up option. It would be much faster and easier to just speak to a representative.

ALLAN M. 
Rating:
5.0

Check out is a bit slow at the busy opening time in the morning, but Herb added extra time to return, which is a plus.

Chitai Y. 
Rating:
3.0

Customer did not leave a comment.

donna C. 
Rating:
5.0

Marvin was very nice and professional

SANDY B. 
Rating:
5.0

Customer did not leave a comment.

Marios D. 
Rating:
4.0

The door on our truck was damaged. Not discovered until we were unable to close the door after we loaded it. Called roadside assistance after contacting UHaul and they couldn't fix it either. Took the doors off the cables to get it closed which meant we had to open and close without cables which was hard and potentially dangerous. Also spent 3 hours of a move day trying to get it fixed. After we complained, we did get a $50 credit.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kristy T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Marvin was amazing!! He helped me with the rental process, and we went above and beyond by finding a drop-off location for us. Thank you, Marvin

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Everyone was sooo very nice to me and my husband, they were awesome.

shandell S. 
Rating:
1.0

I'm not sure how the appointments are set up but I was supposed to pick up my truck at 12 pm and didn't get it until 12:45ish...it was inconvenient that I had to wait and wasn't offered another truck because I needed to move some stuff by a certain time. I didn't receive a small reimbursement but I am dissatisfied with the service.

Tyler M. 
Rating:
5.0

Nothing I can think of. Marvin is an excellent representative of U-Haul. He was friendly, very knowledgeable, and efficient.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

Windshield crack was not noted in an earlier inspection and when I returned vehicle I was accused of breaking windshield. I called location that I rented from and he basically told me it wasn't his problem and passed me off on a regional office. Terrible customer service. Also gas reading was not accurately recorded and I was informed that I returned the vehicle was returned with less gas then when rented, which required me to make another bunch of phone calls in order to avoid a refueling cost.

David L. 
Rating:
1.0

Make sure staff at location is fully trained and know how to deliver the services . Of the times I've used Uhaul this occasion was by the far the worst experience with the company . Calling in to reserve was difficult and picking up took way longer than it should have and the onsite person could not explain the equipment substitution charge and did not explain the details of the fuel credit .

TIFFANY C. 
Rating:
1.0

The assocate was rude and unprofessional. He is not properly trained to use the computer system. He could not complete the equipment pickup and dumped his frustrations on me. Furthermore he swiped my credit card twice which is kind of suspicious to me. My credit card is on file in my account. This is my first time at this location and was disappointed.

Claude L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The online pickup using the software was not a good experience. I had to get help for the pickup and now having issue with the billed amount. I would definitely use the store service for my next U-Haul rental.

FARHAD Y. 
Rating:
3.0

He act like he didn't know what he was doing

Virginia T. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Mrs. Staples was very nice and very efficient.. Very nice lady and very accommodating to my rental needs.

ERIC C. 
No reviews have been submitted for this location.

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