Customer did not leave a comment.Michael A.
Customer Reviews for Brook Road Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Securing a truck and dolly at the same location was impossible. I took an Uber from Newport News to this location just so I could have a truck to move. This pick up location was nice and well kept but this was the worst Uhaul overall experience everJessica C.
Customer did not leave a comment.Lucy W.
Fix your rental system. The Uhaul system went down twice while I was there. It was terrible. The ONLY reason for my positive review is the great customer service I received from Marvin the manager.John T.
Nothing at this time.CHRISTINE S.
Great service, keep doing what you are doing.Jim B.
Customer did not leave a comment.Nigel B.
I am sure it's a busy time but driving 70+ miles to pick up a 20 ft uhaul is a bit crazy to me. I got to drop it off 5 minutes from my new home.jeremy F.
Customer did not leave a comment.RYANKEITH L.
Staff was excellent as was the vehicle. Very smooth process.William M.
Location was a little difficult to find and in a deserted area. Can't say for sure I would recommend.Rebecca S.
All was perfect. Thank you and please keep up the great work.Julia P.
Customer did not leave a comment.Richard F.
The truck was seriously in need of an alignment. It kept pulling to the right.Daniel M.
Customer did not leave a comment.Zamar D.
People great U-Haul does group or respect its customers We wasted 2 complete 1/2 days getting all the trucks and auto carrier Then they wanted to overcharge me at return Shame on you The public isn't your employee Hire some drivers and get your equipment to your clientPETE S.
Customer did not leave a comment.DARRYL M.
Customer did not leave a comment.CLaudia C.
Customer did not leave a comment.Cholette M.
Great customer service, super helpful and understanding. Marvin and Herbert somehow managed to make a moving day pleasant!!!Michael S.
Great service. Friendly staff.James O.
I had a wonderful experience, they were great to work with.Carolyn B.
Easy to do website and when I needed to call and change my reservation time, Walter (I think, I don't remember if that's right name), was extremely helpful.Tobin W.
Quick professional and easy to pick up abs return vehicle after hours Would use this location againSharon B.
The online option for renting was great. Being a Sunday rental without office hours this was my best option. It worked perfectly. Just need to be comfortable with a smart phone and using the website checkin process from your phone at the pickup location. Do your homework before using this option. No way my Dad (age 72) for example could have done this, but it was perfect for me.Richard L.
Customer did not leave a comment.Nathan C.
Nothing outstanding to report.john D.
Truck ready to dispatch...Marvin as usual provided courteous, prompt service...a pleasure renting at this facility...william G.
Customer did not leave a comment.Dorothy T.
Customer did not leave a comment.BRANDY S.
Customer did not leave a comment.Chernor B.
This was the best experience I've had yet. I felt well taken care of and really appreciate it. Super friendly and helpful. Definitely recommend!KYLIE K.
Everything was great, from staff to the equipment. I will be using this location on a regular basis.James B.
Customer did not leave a comment.kathleen D.
Great jobKareem B.
Agent didn't have much information when I asked questions I was directed to the 1800 number. Very frustrating. I don't blame the employee, managers should have their employees well informed.MARIA and Antoni L.
Advertised helpers guaranteed. We paid for two helpers that didn't show up, even after I verified the night before. UNSATISFACTORY! My wife and I had to load a 20 foot truck by ourselves. My wife is 62 and I am 75. When I called and spoke with a supervisor, she was very unsympathetic and unhelpful. She said to go online and find another. We will never use U-Haul again.john S.
We a great experience. The gentlemen that did our rental paperwork was extremely nic and proffesional.jonathan G.
Easy in and easy out. Very professional and customer service oriented.Stephen G.
Customer did not leave a comment.MIchele H.
Customer did not leave a comment.George C.
Thank you so much to Brook Rd. Staff. They were professional and objective on s such stressful and busy time for us moving. I'll certainly refer your store to anyone looking for an outstanding customer service. My son and I had a great moving. Telma SantosTelma S.
Customer did not leave a comment.Melissa J.
Nothing everything was great!Leta J.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Theresa D.
Staff at the location was fantastic! I will return for them.LEWIS R.
Customer did not leave a comment.Lonnie G.
Customer did not leave a comment.Sebastian N.
The experience was wonderful. I could not have asked for better customer service. I will always look to rent from this location again.Theresa B.
Customer did not leave a comment.Amy S.
Location Manager was onsite and attentive as the truck had comeback overnight. It wasn't a available for pick Up on the app. He was already getting another truck checked in for me when I arrived. Rather than making me wait and use the app, he opened early and processed me in the office. He had a terrific attitude and a sincere interest in taking care of me. He demonstrated superior customer service.Gary D.
Customer did not leave a comment.David B.
Customer did not leave a comment.David T.
Great people at this center!!David B.
Customer did not leave a comment.NICHELLE W.
Great service and perfect equipment.Gina G.
Customer did not leave a comment.Tanya B.
I am very sad with the service charge me twice ! Price lady at the office don't know what she doing charge me prices wrong i need it be fixed as soon is possibleJorge David E.
Very nice and professional folks at this location made this easy. thanksJEFF R.
I'm a return customer because of the great service I received from Marvin. Awesome job!Scott R.
Customer did not leave a comment.VALERIA L.
Staff very pleasantGary G.
Customer did not leave a comment.NICK W.
Customer did not leave a comment.Ronnita W.
Customer did not leave a comment.NICK M.
Customer did not leave a comment.TYRONE H.
Customer did not leave a comment.William G.
Customer did not leave a comment.DENIS M.
Great work, Marvin!Scott R.
No issues - courteous service - easy pick up and returnRobert H.
The location was great and staffed with very friendly and helpful people. The UHaul app, on the other hand was a pain to work through. The reason I can say the employees are very friendly and helpful is because they gave me plenty of help to try and speed things up, but the app kept slowing me down. I may never use the app again.Chris M.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Mark T.
Visit was excellent! Very Pleasant atmosphere if ever needed would definitely consider returTINA N.
Customer did not leave a comment.Brett F.
Great customer serviceMieko T.
Service was greatEugene G.
Nothing it was perfect.Nigel B.
The staff was very friendly & helpful. I've always used UHaul and have never been disappointed in using the service and equipment. The rates are very reasonable too!MAUREEN I.
don't put me down for 1 day rental when I specifically asked for 4 days! And don't close up shop half hour early just because things are kinda slow :(MARCUS M.
Customer did not leave a comment.Khalia M.
This was the 2nd time this week I have rented a cargo Van and it was perfectly flawless couldn't expect anything better as an experience.Robert S.
Customer did not leave a comment.JUSTIN F.
Customer did not leave a comment.DAVID Q.
Great customer service from the gentleman at the front desk.DAVID Q.
Nothing! Manager was quick but friendly. In and out I know time.Cassandra J.
Customer did not leave a comment.ABDUL M.
Nice agent checked me ou very quickly. Easy!Robert M.
Customer did not leave a comment.Donald R.
Staff was very friendly, efficient and knowledgable. Each page of the contract was explained as to the information and my responsibility. This was the easiest part of my move!ELIZABETH D.
Customer did not leave a comment.travis E.
Customer did not leave a comment.EUGENE V.
There was trash and loose change in the vehicle. The gas was also left at just over a quarter of a tank. I would expect a clean vehicle and a full tank if I am paying almost $100 for a rental for only two hours and 65 miles.ERIN W.
Charged me for fees I should have never incurred. Said I rented from 8am from them which is untrue.Joshua H.
Customer did not leave a comment.Deborah V.
Do not use the mobile pick-up option. It would be much faster and easier to just speak to a representative.ALLAN M.
Check out is a bit slow at the busy opening time in the morning, but Herb added extra time to return, which is a plus.Chitai Y.