Bad experience. First interenet was down and I was on a time crunch. Upon inspection of vehicle it had no gas. So I had to fill it up spending an additional almost $100 when in my experience they always came filled and you would then fill it up or top it off upon return. It's cheaper if I hired a moving service almost for what I spent. I'm done with UHaul.
Gerald M
Customer Reviews for Brookpark Smokes & Beverages
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best location
james eBery friendly people nice location
james eVery good people i love it
james eDo not give U-Haul rental that have damages or cracks on the window because you will point the finger at the last person who rented the vehicle.
Ernesto MVery nice location for truck
Vivekbhai PBest place
Vivekbhai PGood location
Vivekbhai PBest location to rent truck
Vivekbhai PBest location nice people
Vivekbhai PI made a reservation for a truck for 12 hours on 3/29 via the U-Haul website on 3/28. Within a few hours of making my reservation, a stranger went to this location and picked up the U-Haul truck, a day early. The employee stated he checked his ID, it did not match my reservation, but he still allowed the driver to leave with the truck for over 4 hours, under my information/reservation. This stranger was given my full name, address, phone number, & email on paperwork during this pick up. The staff was not helpful and stated “just dispute the charge with your bank”. No, I would like to trust that my reservation and personal information will not be given away due to carelessness. Anything could have happened to that truck while in MY name, and this place would have no idea who was actually driving it. I will never be back.
Kera K