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Ruth B
Customer Reviews for Brothers Market 13 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the 26 ft truck was too big, I'm also sure it isn't as economic as the twenty ft truck. . i used half.
MARK GI verified my order the day before pick up. When I arrived, I was told I could not get the pick up at the time I confirmed and they did not have the correct tow equipment and added an additional insurance covered. I ended up paying over $100 additional than what I was quoted and reserved because they did not have the correct equipment. The person assigning the equipment also did not know what they were doing and had to get additional help.
Angela PI feel it was to far out of my way and I way and I was not allowed to drop off near where I live which made me have to pay 5 x the price. A 29 dollar cost 250 something dollars.
Desiree JTake cash
RICKY HI think I went 25 miles an hour over and was charged $40.20 since I’ve rented from you guys so often and we’re made loyal. Is there a chance you can just give me that money back and let me have that extra 25 miles for being a loyal customer for the last three times I’ve gone to you guys.
PETER CThe truck cab smelled horrible and I wish they could check trucks in after 4pm but other then that they very excellent.
BIRGITT LThey were very nice.
NOELLE MQuick and easy to get the trailer rented and hooked up to my truck.
David HVery Good Service
GARY HI was unable to confirm the mileage when we left on the website. The vehicle was not originally there and had to go pick it up. And I couldn't approve the correct images and mileage. I tho k I was 9ver charged a bit on that
James WI went there b/c it was the closet location, geographically to our home in RIchmond, MO. Their service was very good.
Randall STheir computer system is slow. Prices they gave me on the phone did not match what I was charged. Miles was way off!
RON DEverything was excellent. Great service and a clean, well-maintained truck.
Jeffrey NEverything was excellent
CHERYL MThis was a last minute rental and they were very accommodating! Thank you!
Carolyn GI truly can’t think of a thing, both representatives were friendly and knowledgeable with the process. Thank you so much
DONNA JThe app did not pick up the correct location for the site and I had to go inside and pick up my truck. I had rented the truck with 12 furniture blankets, and when I asked the location if they were in the truck, they told me that they did not have blankets at their location, but they could give me a dolly. I did not need a dolly, so I did not take it. When I got out to the truck to check it out, I found that it had blankets that were left in it from the previous rental that had not been folded. I also found a dolly in the truck. I found damage on the truck that was not in the pictures from before, so I submitted new pictures showing the damage that I found before leaving. The truck only had an 1/8th of a tank of gas.
Chad H