I verified my order the day before pick up. When I arrived, I was told I could not get the pick up at the time I confirmed and they did not have the correct tow equipment and added an additional insurance covered. I ended up paying over $100 additional than what I was quoted and reserved because they did not have the correct equipment. The person assigning the equipment also did not know what they were doing and had to get additional help.
Angela P
Brothers Market 13 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, MO 64067
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Customer Reviews
- 4.5 Average Customer Rating
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I feel it was to far out of my way and I way and I was not allowed to drop off near where I live which made me have to pay 5 x the price. A 29 dollar cost 250 something dollars.
Desiree JTake cash
RICKY HI think I went 25 miles an hour over and was charged $40.20 since I’ve rented from you guys so often and we’re made loyal. Is there a chance you can just give me that money back and let me have that extra 25 miles for being a loyal customer for the last three times I’ve gone to you guys.
PETER CThe truck cab smelled horrible and I wish they could check trucks in after 4pm but other then that they very excellent.
BIRGITT L