Customer Reviews for Brown County Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brown County Storage

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Donald or Jane S. | Overall Experience |
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Your office staff is some of the best people, I have ever seen. When I got there, they already had my paper work waiting for me. I was there 30 seconds, and was able to leave. Thank you for having great people working for you. I wish the rest of the world would act as well mannered as your staff. Ty guys

Ronald G.
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Angel E.
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Williamthomas W.
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Get someone who knows there way of using a computer

Susan B.
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No comment.

Phil B.
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Customer did not leave a comment.

Cheyanne G.
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Thomas C.
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Rachel B.
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Aaron C.
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Ok i booked a trailer with a ramp and a 10ft truck to haul it. I got a email saying my pick up location was Georgetown when it was actually Batavia 2 city's over. So after driving to what i guess is the drop off the owner felt so bad he scrambled to take care of me so i didnt have to drive a hour for nothing. So expecting that my cost was 45.00$ an mileage i found that it was 90.00$ and mileage. So my experience is your company sucks ive now applied for a small business loan to buy a trck vs using your company ever again. Your prices are never right, ive used your company 3 times in april to move my home buisness to a new location an its been nothing but trash every time. The only reason im putting 5sars is the guy that took care of me was very on the ball.

Daniel S.
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DAN S.
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Tonya J.
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Amber C.
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bryan C.
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Cold, windy, rainy day yet u-haul rep got right out there, even backed my rig to place the trailer in its spot because I was hopeless at getting it to turn right.

Michael F.
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Beverly H.
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David S.
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Dont double book a truck and tell me at the last minute. Or tell me i can have the truck an extra day and then charge me for late drop off. Great business ethics!

Noah H.
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deanna C.
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Stephanie S.
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When I was told if I checked the truck in from an app on my phone it would knock $20 off of my total, I didn't think that was a bad idea. I didn't so it because I forgot. So when I received my bill in my email, there as a $20 return fee of the truck because it was closed. I only has the truck for 5 hours. Plus make sure you take pictures of the inside of the truck before and after so you don't get charged a $25 clean up fee. So my total went from $80 to $127. What a joke. Never rent again from Georgetown.

david P.
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Kris B.
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KARL S.
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Gary D.
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LISA D.
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Carrie B.
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patrick W.
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Very courteous and polite will recommend to friends and will rent from them again

Adam L.
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Jamey S.
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Sue H.
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We ended up with a larger truck than we needed. I would recommend reservations.

Wendy K.
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This location is the best. The folks are awesome and so helpful. I have used the storage they have twice, and was thankful they had a truck available due to a last minute change in my move date. As far as the truck, it wasn't too bad. But it definitely had not been swept out, and the back shelf part was a hot mess. But overall, I love this place and recommend it all the time to people for moving and for storage. Thanks!!!

Vivian S.
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Candy W.
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Sandra F.
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Not with this location, but I was told that the location I wanted (white oak station storage) wouldn't have a U-Haul truck available for the day we needed.. that's where our storage unit is. We get to the unit and there sat a truck. So we wasted mileage and money that day, that we didn't need to. Not happy

Andrew F.
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Jim M.
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Truck was not very clean, I left it cleaner than I got it, but.....This is the first time I used your online rental, but I would do it again. There were a couple of glitches but we made it.

paul L.
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GERALD H.
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Stoney R.
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Jeremy A.
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Everything was great. Very nice and professional.

Samuel M.
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Steven P.
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Everything was great! No problems at all. Would definitely rent from there again!

kathryn N.
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Everything went quick and smooth. Staff was supper nice and took great care of me. This was my second time renting from this location and I will always use them.

Travis B.
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JOHN P.
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Steve C.
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Kristen B.
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we requested a dolly and furniture pads and they weren't available that would have made the job a lot easier

Anthony B.
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Pauline C.
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Very professional and helpful. Good experience.

Wen S.
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Jim G.
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Ray B.
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An excellent operation. Limited selection but always have what I need.

Ray B.
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Ray B.
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Keith P.
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Jay B.
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Larry R.
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Brian M.
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Don A.
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Gene C.
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Amber T.
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Awesome customer service.

Dennis N.
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Was not thrilled that the lady on duty had me back in the car dolly, unhook it, and then park the truck for her. Them being short handed was no doubt a fluke occurrence. Still, after fighting a 40 mph crosswind for 400 miles and unloading the truck, I really only wanted to get it dropped off and head for the shower.

Mitchell M.
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dennis N.
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used 24 hour drop off.

Joe W.
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They were closed on wednesdays. So i had no one to talk to or verify the miles used.

David G.
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Closed when dropped off!

Sandy H.
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Donald A.
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Jason H.
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john B.
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carol G.
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HAROLD G.
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NOTHING JUST KEEP UP THE GREAT JOB U DOING...

Kathy B.
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Mason C.
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bill was great very helpful in understanding in what went wrong with and in the whole trip... the staff here was great!!!! Ohio it the best !!! sure do love home!!!!

Dennis W.
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Robert B.
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MATTHEW C.
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Sandra G.
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Larry R.
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I dropped this trailer off at 1305 on the day it was due. The shop had closed but they had after hours dropoff. I dropped the trailer, left my contract, and checked the tailer back in online that day and they still charged me $28 for an extra day. I contacted Uhaul via email for a refund since I did not keep it an extra day and I had no reply and no refund. I will not be using Uhaul in the future. There is plenty of competition and I will be using them.

Larry R.
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Nothing special to say about this place. They had me drop off on my own, didn't come out at the time I was there and let me drive off. No formal check-in took place while employees where at the location.

steve J.
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Keith S.
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Thank you to the gentleman who went out of his way to accommodate me knowing I would be picking up the trailer long after working hours. He also was gracious in working with another U-Haul center which was only a couple miles from the loading point. We were able to pick-up, load the trailer, and go making it safely to our final destination the next morning.

Larry W.
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Steven C.
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Amy B.
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Make sure that the employees at this location know their job and make sure customer service representatives at uhaul will work closely with said employees!

DEREK N.
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A++ will use them again.

JAMES B.
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The experience I had at this location was good today however I have had issues at this location in the past

Brian W.
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Customer did not leave a comment.

Wayne L.
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austin D.
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Dropped off when they were closed.

Joseph H.
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clarence P.
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Philip S.
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Had trailer I needed quick and easy rental and return process. Highly recommended!

Zack C.
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Better prices I think it's the most expensive one in Ohio. I need a truck right there and then

andrew S.
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MATT H.
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SHARON S.
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charles E.
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The only reason I rated average is because this was the first time I have rented from anyone and I have nothing to compare it to.

Guy S.
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Trailer was clean. Mgr was excellent however the trailer brakes were horrible. Grabbed on one side sometimes, didn't work at all other times. I am an experienced person driving all types of towables and except for the brakes this trailer was easy to use and towed well

Thomas P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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