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James H.
Customer Reviews for Brown's Tire Towing & Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have someone actually show all the workings of the vehicle, how to open the back, how to let down the walkway, etc. I felt very abandoned.
CORNELIA S.excellent service , Great people
JASON B.Quick and efficient. Will be renting from here again. Staff were friendly and very helpful.
William M.Trailer shakes while towing between certain speeds. Trailer has major rust that has been poorly repaired over the years. Several spots are rusted completely through the trailer. I rented this trailer a year ago and it was in poor condition. No changes have been made even though I brought up the same issues with the shop last year when renting. Due to no other trailers available, I was forced to use this trailer both times. Due to the company not having safe trailers, I will never again utilize this location for trailer renting.
Kirk R.It's convenient, but has no moving supplies. The truck and the furniture pads were fine, but I would like to have gotten some packing materials and they weren't available.
Garrett M.No Improvement necessary. Great service!
HENRY M.The staff there was very helpful and knowledgeable.
Janet Y.Very warm and receptive
Edmond G.He did not have a truck I needed available but he checked around n found the size truck I needed. I really appreciated that. Thank you.
michael F.Thanks again for your service!
Brandon T.Easy drop off!!
Bryan P.Excellent experience /!Thanks
JIM C.Great business to deal with. Very friendly and helpful.
Gregory F.The website and app are terrible. Timed out for both the check in and return.
Brendan C.I have used this location in the past and they have always given me efficient prompt service.
Ron G.Easy pick up and delivery! 👍
Jane M.This location provided the service that I expect from U-Haul. Friendly professional staff, wearing clothes. Location was clean, easy to access, and conveniently located. Drop-off was easy and timely. I highly recommend this location and the staff there.
Jennifer B.Staff was extremely helpful.
Robert A.This is the second time my u boxes were not delivered to my home as scheduled !!! I now have another company scheduled to pick up my u boxes for delivery and unload this coming Monday. Unfortunately they can only get 2 boxes at a time and it will take a lot more time and money for delivery and unloading of my u boxes since U-Haul could not do their job.
Tammy C.The packing blankets took up space I would have liked to use for what I was hauling. I had to change up how I packed the truck so I could work around the blankets
WILLIAM U.Trailer was in poor structural condition, multiple structural areas were rusted completely through with recent paint attempting to make the trailer look in better condition. Trailer had moderate to severe vibration between 50-55 mph. Tires were mismatched and in different wear stages, resulting in poor performance and vibration. License plate was hanging on my a small screw and piece of the license plate, the other plate hole was ripped out prior to rental, had to secure with zip ties.
Kirk R.The owner was very helpful and accommodating
Dennis W.just wish it had a backup camera
ashley M.Although I recognize that the business is run well and the facility was very neat and clean, the tires on the trailer I rented needed to have air in all the tires. On one tire in particular, the air in the tire was half of the required amount and leaked nearly 10 lbs per day. I had to seek an air pump daily to keep up with the proper pressure which was an inconvenience to say the least.
Clifford K.Quick, convenient, good service.
Bruce S.Everything was great
Maura O.Had problems getting a receipt and person did not give me all information that he should have given
DORIS P.Ronnie was great. The trailer was clean and in good shape. In fact, there were even a few moving blankets inside that came in handy. Any time I need anything through Uhaul, Brown's will be the only location i use. (Whenever possible)
Ron S.A perfect experience. Thank you!
Robert M.Owner ensured the equipment was in good working order and helped poperly hook up the trailer to my vehicle. Owner was curteous and efficient. A very nice overall experience.
SEAN P.Couldn't have been snoother.
Michael M.Excellent service and help. I even forgot to put a dolly back and Called and he said just bring it back by tomorrow.
Jason O.The guy wouldn't let me return the trailer to any other location and demanded i return the trailer to him because he said it was his even though it belongs to uhaul. I will not be using that location in the future for anything.
David M.Staff was very friendly. The online reservation process worked perfectly. Have used Brown's before this rental and will use again if needed.
Alfred O.Before being sent to Browns my reservation was out of Hagerstown. When I got to the location I learned that location was not licensed for trailers. When they got UHaul on line person not at all interested that system allowed e to book at that location and only repeated that site is not licensed for trailers as if I should have known that. Even when I showed them the email confirming that location I still got pushback
DONALD R.Man who helped me was great; very friendly and helpful. Gave me all the information I needed and even offered to transfer the car tow dolly to the larger uhaul when I was unsure if the size I ordered would actually be large enough. He walked me through everything and explained everything I needed to know and made sure I was settled.
CHEYENNE M.Great to do business with.
PHILLIP M.Contactless drop off did not work. As with the pickup process, my camera went black when I tried for the dash picture. Upon call the national number I was told that the problem was because I was not using the UHAUL app. If use of the app is required, the directions for self pickup and drop off should say so. The process was frustrating.
JAMES B.THE TRUCK WAS HAVING TROUBLE PULLING THE VEHICLE TRAILER AND LOOKED LIKE IT WAS STRUGGLING WITH LOTS OF NOISE AND SHUDDERING. I WAS AFRAID IT MIGHT BREAK DOWN.
SURESH B.The whole experience was ideal. no issues, the pickup and drop-off process was smooth and worry free.
ISRAEL G.Check-in on the spot so that billing discrepancies can be resolved immediately
Christopher J.Just a little far to go. Wish there was a place closer to where we were using the truck. Not the business' fault. The UHaul customer service leaves a lot to be desired, but THIS business met my expectations.
GENEVIEVE L.The truck was fine. But the blankets were in disarray and covered a heap of broken glass. The pickup location was convenient and the staff was great.
Stanislaus Z.Very helpful and know his business
Michael W.Better instructions on where to leave the key at drop off.
Ronda Y.Terrible customer service specifically the older lady at the front.
jeremy w. | Overall Experience