Highly recommend this location and staffKevin M.
Trailer Rental & Towing in Shepherdstown, WV at Browns Tire Towing & Auto Inc
(U-Haul Neighborhood Dealer)
Shepherdstown, WV 25443
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 12 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Shepherdstown, WV 25443
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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This experience was absolutely amazing! Brown's took care of us and made the whole process as streamlined as possible! We had tried to reach out to 4 other locations closer to us Cupp's, Global preowned, Inwood mini storage, and one other location ALL either didn't answer or wanted to leave a voicemail. The reviews also for these locations were not very good specifically in relation to the UHaul rentals, hidden fees, unkempt trucks, poor customer service etc. someone should review these locations above they are hurting your potential business. We can not however say any of those things about Brown's tire and towing! Amazing experience and if we ever need a UHaul again you can believe this is where we will go. AAA+!ASIA IRENE N.
No complaints. Location and equipment met or exceeded expectations.JEFF C.
great professional service.JUDY S.
Quick, easy drop-off. Great customer service!Robert W.
The location was fine, although they changed our pickup time from 10 am to 8am the day before we were to come, and then the truck and UBox weren't ready at 8 after we'd driven 45 min to get there. UHaul was TERRIBLE. First the Ubox was not slated for pickup on the correct day. Correcting that on the phone w/ a rep took over 4 hours!! The online system couldn't link our reservation with our account, even after an additional hour on the phone with another rep! Therefore we couldn't use our phones for contactless pickup or dropoff. Our online reservation did not have Safemove, and we didn't want it. However, we have been charged for it and the location says there is nothing they can do. We will never use UHaul again.ROBERT D.
50 minutes late charged extra day 2 unused masks accidentlly left on dashboard. $35 more gas then what I left with charged $28 fuel fee way to treat a 15 year uhaul customerVADA S.
Nothing great overall experienceBRIAN W.
Very friendly and helpful. âï¸âï¸âï¸âï¸âï¸Marty H.
Always a pleasure to deal with Brown's staff.David M.
Cant think of a single thing. Owner was very helpful. Telling us about local traffic issues and advice to get where we were going. That was extremely helpful. Went over all the details regarding the rental. Those little truck/vans are wonderful and easy to drive , even in traffic.TERRY C.
Ronnie Brown was extremely helpful and accommodating!Keleah Sue B.
Very convenient location... smooth and easy rental.Michael K.
The associate that I spoke with did not identify himself. I suspect that the reason for that is that he was quoting exorbitant rates for the one day rental of a 10' truck. I promptly left and checked to see in my rear view mirror if there was a big "L" on my forehead. Perhaps he spotted a sucker driving up in a a Cadillac...who knows.James M.
More customer assistant representativesCory R.
At final checkout the safemove and safetow plans I declined on the internet reservation had been added on. Check your receipt before you take the keys. To improve, how about you don't add stuff on to my reservation that i didn't ask for; it seems like someone pulling money out of my wallet and hoping i don't notice - in any other arena, that would be theft. 24 hours later i am still arguing the charge and am hoping my credit card company will solve the problem. Be super-cautious here.John W.
Provide specific instruction for where to place he keys afterhours.Shantay H.
It took 5 minutes to hook up and 1 hour to complete the paper work and I pre RegeristeredGEORGE ALLEN L.
I never received any contract paperwork (which I believe serves as vehicle registration for the driver) or a receipt even though I picked up and dropped off at this location in person during hours.SEAN ALAN E.
Very Friendly and helpfulRosemarie J.
Appreciated the barriers, distancing stickers, and service. I was frustrated to learn I had to buy a trailer lights adapter once the trailer was already attached, when I could have used a different vehicle that was there as well.Samantha Z.
The people at the location were great. However, I confirmed a uhaul for chantilly, VA. This location was almost 2 hours away in West Virginia. I was not told of this location change until a day before pick up. Not acceptable to have it changed over an hour away AND nobody called to tel me.BENTLEYMARIE G.
Great customer service! They was pleasant to speak to when i picked up the truck. The truck was ready and clean.Leann H.
One of the best and easiest check-in's I have done.Leisa Maree F.