First of all, my handcart dolly was not in the truck as ordered. Second, the bottom right passenger mirror had a crack in it (which UHaul corporate told me that should have been caught and repaired). Finally, the mobile app would not verify my identity and it took me a long time to figure it out...very hard to reach customer service by phone. The inside of the truck was clean, but it's hard to do a move when you're missing the hand cart dolly. You're asked to take pictures of the vehicle before removing from the lot, but the truck was sandwiched very tight between two trucks...so, there is no way to fully photograph the sides of the vehicle. There is no clear instruction on where to park the vehicle upon returning. I'm most likely trying Penske next time round. The mobile app tool has created an environment where local dealers are no longer good stewards of the equipment.
Dale B
Brown's Tire Towing & Auto Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdstown, WV 25443
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Customer Reviews
- 3.5 Average Customer Rating
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The equipment was clean, but not well maintained. The auto transport trailer had rusted ratchets, making it impossible to get the tire wraps secured to the vehicle unless we used WD-40 on them. There was no rear safety chain on it. Inside the U-Haul truck, the cup holder was broken, and there was a large dent in the side, and on the front right bumper. It was a much older model truck than what we saw along our journey seeing other trucks on the road. There were a couple of tires that were balding unevenly. Warning lights kept coming on when hitting bumps, causing us to have to reseat the electrical connection to the auto tow trailer. The windshield wipers need to be replaced. This particular truck should be retired. We reserved 48 moving blankets, but only received 24 when we picked up the equipment. The man working there was very friendly and helpful.
Kimberlee SNothing everything is goog
AXEL MGood truck, good location for pick up drop off, super easy to rent paperwork. What more could you want?
RICHARD CMake sure all tires are properly filled with air. I had to stop four times to put air in the back tire on the driver’s side.
GREGORY L